Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,181 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,181 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 30th June 2025

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Junior

Uber Support 1 star review on 24th June 2025

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Uber Support 1 star review on 31st May 2025

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can use please stop hiring drivers that dont speak english. Had an incident tonite was at laundrymat and the driver went to the Verizon store next door which was closed, expected me to carry my bags over there i guess then instead of turning around on Franklin Ave he backed up 50 feet with cars beeping at him. Id rather take a taxi for close places like the laundrymat that was very dangerous”

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Posted 10 months ago

“At 7:37 am, I scheduled a ride with Uber. The app responded with "arrive by 7:57 am"...then found a driver that was 7 mins away, so I book it. 3 minutes later, I checked to see where the driver is and the wait time is now 9 minutes. I texted the driver about 10 minutes into the wait and asked 'Are you close?' and got no response. For 23 total minutes, the app stayed on that 9 minute wait time, so I canceled. The app, if you can believe it, responded to my cancel request by mentioning that the driver was on the way. On this day, I ended up arriving to work an hour late.”

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Posted 10 months ago

“Now a days uber service is getting bad day by day. Chauffeur are not ready to take easy way they are taking route which h will increase the ride amount. In are paying for that route also where is no traffic or jams. They want to ride only their easy way. It might be passenger get late to reach there destination. At the time of booking ride the amount show different and what we are paying in different. Chauffeur are taking unnecessary route to drop passenger. Plz uber either route your maps account or ask chauffeur not to cheat passenger. Uber support not ready to understand us also not helping . My concern plz refund what ever extra amount charged.”

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Posted 10 months ago

“Always happy with Uber service except for this last trip. I had never been to the location before and the driver dropped me off around the corner at an alley entrance. In a lot of pain from a dental urgency and I wouldn't have found the place in a timely fashion if I didn't have my cell with me. VERY poor customer service with this driver.”

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Posted 11 months ago

“The fact you can’t talk to anyone including the driver …even when you have a “call” feature on your app no one answers. I was I the “ Uber LYft” pick up zone with 3 other people in a small airport. This lane was about 50 feet long and Driver could not “find me” ?? Inconsistent service, questionable business practice, horrible customer service”

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Posted 1 year ago

“Hunt ,our driver, never showed in spite of our tracking data. We live in Royal Palm Florida and after 20 minutes..we left or would miss our flight..We were charged 25 dollars for cancellation fee. After numerous texts to our contact..no response..”

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Posted 1 year ago

“Do not trust them when they talk about discounts, particularly for the ride sharing. On their website, in app, on google, and when you book they talk about 20% discounts for ride sharing. This is not accurate at all. The most discount they have ever offered me is < 3% at max. Usually it is only $1. The drivers are great but the company is not. In addition to the issues with not keeping to their claims if you need to contact them for support it can be incredibly difficult. When you do make it to support they want screenshots of things from the past (so screenshot everything if you ever even remotely think you might have and issue). Though, even with screenshots there isn't any options in the chat with support to send screenshots. If you don't send screenshots they will not respond nor will they help you. So, in reality you probably won't get any assistance with things like this.”

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Posted 1 year ago

“I placed an order with McDonald’s on 24/5/24 and they messed up the order again!!!! On using McDonald’s virtual assistant I was advised to phone Uber eats when it was McDonald’s fault . On speaking to one of your advisers I only received a refund for the cheapest item when the item that I didn’t receive was certainly not £2.88 . I was asked to stay on the line and do a review which I certainly didn’t feel like doing after getting home late, not receiving all my order, being hungry and having to stay on phone to get a refund which wasn’t adequate anyway . I’m so appalled I’m removing Uber one and my app . The only consolation was that the adviser was friendly .”

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Posted 1 year ago

“Today I was driving down a street in Mattapan when a Uber driver dropped off and them picked up two different customers while parked in the middle street. The car and license plate is uploaded.”

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Posted 1 year ago

“First of all I paid a price for a driver being said 4 min away. I get a driver saying they’re 8 min away. Ok I can deal with that. 2 min pass then driver cancels and I get another notification saying my new driver is 10 min away! Driver took the longest 1 min away I’ve ever seen. When she finally gets there she’s on the phone and her car smells of weed! She then presumes to drive in the opposite direction of where I’m headed ( to work by the way) and takes the long route! Omg! Weather it’s Uber/Uber eats, I seem to almost always have some type of issue. I use this service 6-7 days a week almost 2times a day. So you can imagine how upsetting it is when a good chunk of hard earned money is going out!”

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Posted 1 year ago

“Price gets higher each day and wait time gets longer. Corporate Greed at its finest. This use to be such a great business to use. I am disappointed to say I will not be using or recommending Uber anymore.”

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Posted 1 year ago

“Uber charged my account for a ride that I didn’t take and no one was able to help me figure out why I was charged! It honestly sucks. I’ve never had a problem with Uber before and now I’m starting to have one.”

Uber Support 2 star review on 17th May 2024

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Posted 1 year ago

“Was given a pickup location, went to it and waited way passed indicated time, find driver was given a different pickup location and when I didn’t show cancelled ride and I was charged for not showing up. Contact with Uber was useless”

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Posted 1 year ago

“Rode with Uber 2.1 miles 7 minutes and charged $43.00 will be searching other options”

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Posted 1 year ago

“I am a female and I ride Uber sometimes for working purposes from lawrenceville, Georgia to Roswell,Georgia. And a lot of drivers lack professionalism, and are not even friendly. Yet they expect tips. A lot don't even have the Uber stickers, so it feels they are not even Uber drivers, and it makes me feel uneasy. I have to take it sometimes because I have no other choice. Uber needs to screen better the drivers and be professional and also be more warm and friendly to the passengers.”

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Posted 1 year ago

“AN IMPORTANT MESSAGE FOR UBER DRIVERS and prospective Uber drivers you must read this. Uber might look like a good deal up front drive a little bit and make a little side money have some money in your pocket whenever you need it back up and look again and the last year Uber has cut drivers earnings. Riders are being charged more and so they are tipping less Uber Uber is offering less opportunity for third payments when it's really busy. Up front Uber does not tell you about the hidden expenses of driving. You must buy your own gas you pay for your own oil changes pay for your own maintenance and upkeep pay for your own tires. Uber will offer you what they call bonus perks for paying for a little bit of gas or paying for a little bit of oil changes but if you look at where they want you to go to get these services they're always either the most expensive place in town or one that is very hard to get into and the discount you get it's not worth the time that you spend trying to get the service. Uber offers free snacks at 7-Eleven but look around you how many 7-Elevens do you see where I drive there are no 7-elevens. You will likely buy a set of tires every year at the $1,000 you'll probably have need of Mechanical Services like brakes maybe a transmission maybe an engine that's all on you and that's a lot of money. In the end you'll find out that you're working for around $10 an hour if you have a decent area to drive in. I've driven for Uber for over 4 years in that time my dog Danny has ridden with me for three and a half years I drive mostly on the Lawrence KU campus or in Lawrence itself and I drive on Thursday Fridays and Saturdays and do late nights so I deal with all the drunks and behaviors like that which I don't mind I don't mind doing that but I am making a third less money this year than I did last year my tips were way down and more expenses have not changed. I'm an older person I'm 73 again I've been driving for 4 years I have no accidents and no tickets and only two complaints that I know of out of 7th over 7,000 trips. I've always tried to present a good image for Uber unlike a lot of the other drivers that are driving in this area I feel complaints from passengers regarding other drivers they've ridden with quite frequently. I get lots of compliments from Riders around the University and lots of compliments about Danny riding with me the students love her I've got no complaints. Recently Uber deactivated my account when I asked why all they would tell me is that it's a violation of community standards in no way am I a violation of community standards my cars are always in good shape they run well and I make sure that people get what they're going safely and I turn down no rides. I questioned Uber about what standard I was violating and was never given a response and never told what it was they were taking action over I never had an opportunity to defend myself or offer an explanation. I'm left to believe that the soul driving force behind this action was because they reviewed my records noticed my age decided I was too old might be a safety risk and got rid of me without explanation. I'm putting this in here so you'll understand that yes I am upset with Uber over their action I feel it was unwanted and age discrimination. However if you look at the information I have enclosed in here it's true and it's probably only going to get worse if you work for Uber I recommend that you sign on with Lyft you'll make about the same money maybe a little more and you'll find them a lot easier to deal with. You might ask why I drive for Uber. I'm a retired SW. I like to stay busy and enjoy driving and working at night. I enjoy the students and have never had a problem with them. I hope through my driving that maybe I save someone's life. I may never know but maybe. As long as I can cover my cost it's worth it to me.”

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Posted 1 year ago

“Two drivers inability to speak English caused significant issues with carrying out their job. The most recent couldn't find the house and needed to be coached to identify the property pickup via mailbox numbers. A potential serious problem if more significant issues occur during rides”

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Posted 1 year ago

“Called customer service for Uber eats. After the customer service representative would not resolve my problem. I asked him customer service representative for a supervisor. The first thing they said of course. "The supervisor has the same information we have. I don't know if there's a supervisor here."after asking to speak with a supervisor at least 10 times the representative finally put me on hold came back and said a supervisor will call you back in 10 minutes. But remember there was no supervisor available. I never received my order. I ordered medication that was delivered to the wrong address. The medication ordered could potentially be a danger to children. The app makes it impossible to make the complaint. I should not have to navigate outside the app to make a complaint. Then the supervisor tells me we can give you your $35 back in Uber cash or we can return it to your bank account in three installments. What kind of BS is Uber pulling. They've got these people out here delivering items to the wrong address that could be a potential harm. The customer service representative thanks people are stupid and believe that there's no supervisor on The clock to make a complaint to. Should not take a customer asking 10 times to speak to a supervisor. Here's the kicker the how stage delivered the address to doesn't even fit the description of any house in my neighborhood. Uber so busy advertising on the app but doesn't make it a simple tap on the screen to contact customer service. I would never use Uber ever again for delivery. I can only imagine an elderly person or a child being delivered to the wrong address. After going back and forth asking for a supervisor finally the customer service representative put me on hold. He came back to the phone and said a supervisor will contact you in 10 minutes. At this point I had to remind him not to have one of his colleagues call me portraying a supervisor. Because remember he told me there was no supervisor on duty. But now all of a sudden the supervisors calling me back in 10 minutes. After speaking with the supervisor the supervisor agreed as you know to refund my money. She claims she was making an exception to give me back my money for item I never received. Uber y'all really need to get it together and stop robbing people of their hard-earned money.”

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Posted 1 year ago

“Uber USED to be a good option. I cannot believe I spent $43.00, which is an entire tank of gas to travel less than 2 miles, plus the driver went down a one way and almost got into a second accident. I'll only use if I absolutely have to.”

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Posted 1 year ago

“Why is it an uber driver accepts a job then cancels is this because a better job comes in which pays more money this is happening more and more often not just to me uber shouldn't take a cut from the driver if the fare is under a £10 this may encourage the drivers to accept the job”

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Posted 2 years ago

Uber Support is rated 1.1 based on 2,181 reviews