Uber Support Reviews

Name: Uber Support
Rating: 1.14

1.1 Rating 2,423 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,423 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish... This is the 3rd time I've booked a Taxi via Uber for them to indicate a Taxi is on the way, then they cancel saying there are no drivers available despite when initially booking indicating there are lots of options!!! So frustrating!”

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Posted 1 month ago

“I keep asking to change my picture because it’s ten years old and I have sunglasses on it in and I look a lot different and I get literally this exact same response every time I say that if I try to change my picture it says “contact customer service” and all customer service says is instructions on how to change the picture (I keep getting the error message to contact customer service) and how to submit the question. Over and over and over again. When I brought this up? The SAME message. What a joke.”

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Posted 1 month ago

“I delivered the order to customer on time and in good condition. I was surprised to see a negative review and the report of a damaged order, as I handled the delivery carefully. Could you please review this situation? I want to make sure my work record stays accurate and that the customer receives fair service.”

Uber Support 1 star review on 1st September 2025

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Posted 1 month ago

“I reserved an Uber for this morning. It said my ride was "confirned" and they would give me driver information by a certain time. This made me think that I was going to get a ride. No one ever showed up, and they didn't tell me that no one was coming until the exact pickup time. I missed my bus and train because of this. Their only "customer service" is a bot. As soon as I use up the money in my Uber wallet, I will delete them.”

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Posted 1 month ago

“Terrible uncaring company . They have no option where you can talk to anyone about issues . My driver 50 min late on an airport trip I booked a week In advance . No one at uber cares or even gives you an option to tell anyone ! Company should be closed on f they can’t offer customers service ‘”

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Posted 1 month ago

“Be very careful!!! I went to Uber official site thought chatting with them just answer said 5. For service then hit for 48. This should b against the law! Bring back a raxi”

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Posted 1 month ago

“Too many transfers, lack of knowledge and understanding, absolutely robotic”

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Posted 1 month ago

“Extremely rude business. They need to go out of business”

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Posted 1 month ago

“Was driving clark ave. 11:30 am Thursday morning. One of your drivers, driving crazy cutting people weaving in and out of traffic. Really creating an unsafe environment from everyone around him. Black prius plate # UNLKE B When he was ask what he was doing at a red light he proceeded to cus us out calling me and my mother every name in the book. I do have some video of his crazy rant if you wish to see it.”

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Posted 1 month ago

“Friday 22.08.25 ..i order an Uber from my house ( hanger lane ) to Luton airport ( 31 miles ) at 17.30 a clock..i choose the first one in the line ( £75 ) and said is coming in 4 minutes..im going outside of my house and after 2 minutes Uber send me message -because i cancel the trip im gonna be charge for £7.05-... so,i get charge for £83 pounds for 40-45 minutes drive and i never cancel the trip.. Ridiculous..!”

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Posted 1 month ago

“I was charged for a cancelation i didn't make. Uber did not show and sent a message canceling me. Driver didn't answer my telephone call asking if he was coming”

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Posted 1 month ago

“Would give less than 1 star if possible. Driver stole my phone. I contacted him and he refused to give it back. Then when I tried to contact uber, very difficult to do, they basically ignored me..”

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Posted 1 month ago

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Posted 1 month ago

“Booked an Uber over two weeks ago for a pickup today. Which I was debited for. Driver told us he was local, then cancelled on us whilst waiting for luggage. Zero effort from Uber ‘ support.’ Don’t use this company”

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Posted 1 month ago

“My driver could not find my hotel in midtown Manhattan, 25 W 51 St, really easy to find. I went down and he was nowhere to be found. I texted several times "Where are you?". Finally he responded that he was in front of a store called Anthropologie, on 50th Street. I text to him that he was at the wrong address and provided mine again. No response. He would not answer his phone. Finally after 10 minutes he responded that he was now at another address, again, not 25 W 51st. By this time I had been waiting almost 20 minutes. It was clear that he could not or would not find my hotel, so I told him to cancel. Uber had the nerve to charge ME for the cancellation, and more absurdly a fee for "excessive wait time." The only person waiting was me. The online customer service is so bad there is no way to write anything. They gave me a voucher for less than the cancellation fee but it expires in 6 DAYS entirely useless to me because I won't be in a place where I will need an Uber for the next 6 days. I am going to switch to Lyft. Uber is out of control and doesn't give a damn about its customers.”

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Posted 1 month ago

“Hires violent, illegal immigrants that most likely don't have a valid driver's license. Apparently the company no longer screens potential drivers anymore all while raising their rates to line their own pockets. Company has fallen massively since pre-covid. Riders BEWARE!”

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Posted 1 month ago

“Uber doesn't do background checks on its drivers! Beware people!!”

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Posted 1 month ago

“1. I didn't subscribe Uber One Membership($11.29/month), but Uber withdrawn unauthorized money in July and August 2025 from my bank account. I complained to the Uber CS but they're not returning money. 2. In my last trip, Uber charged me HWY407 and it's also unauthorized.”

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Posted 1 month ago

“Terrible Experience with Uber – Never Again! 🚫 Uber has been absolutely disappointing. I was charged double the fare for my ride, and when I reached out to their so-called “Help Support Desk,” I got NO response at all. Zero accountability, zero customer service. It’s frustrating to pay for a service that not only overcharges but also completely ignores customers when problems come up. I expected at least a reply or a solution, but instead, I got silence. If this is how Uber treats paying customers, then it’s not worth the hassle. Poor service, unfair charges, and useless support — I will not be recommending Uber to anyone.”

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Posted 1 month ago

“Jesus Christ do you hire your drives from the cesspool of bottom feeders? How do you allow your drivers to accept a deliver that’s half way across the city? The imbecile was in Academy area and took an order to be picked up from Archibald and brought to St B area. The DAFT and BLIND driver then didn’t bother to check to make sure he had everything and left behind a 50 box of Tim bits. This is your three ring circus terrible service you offer? Obviously any bottom feeder will be hired with no restrictions. Forking ridiculous the order was placed around 7:45pm and didn’t get here until 8:19 to start with, not doing a very simple job correctly is ludicrous.”

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Posted 1 month ago

Uber Support is rated 1.1 based on 2,423 reviews