Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,181 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,181 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 30th June 2025

Anonymous

Junior

Uber Support 1 star review on 24th June 2025

Anonymous

Uber Support 1 star review on 31st May 2025

Anonymous

473

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking service after complaining about how my driver drove me for an hour, hard acceleration and braking constantly, swerving in and out of traffic at speed. Complained to customer service and they hung the phone up on me complaining when I said no satisfactory outcome”

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Posted 1 week ago

“This is about a food delivery that never happened. We (wife and I) ordered from a restaurant but they don't do deliveries from that Restaurant. Even thou the restaurant is on their site The only way I found out was I called the restaurant to give details about my order. In turn the employee informed me that they don't have a delivery account with Uber and this happens a lot. So I had to cancel the order even though they changed me $89.00 already. When I cancelled it they charged me a $63 cancellation fee. For a issue that was their own fault. So I made my order with GrubHub no problems. Now they have to fight by bank because I will not pay for something I didn't receive nor was my fault.”

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Posted 1 week ago

“It's crazy how uber doubles the price sometimes triple the price on holidays and weekends.”

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Posted 2 weeks ago

“I have 3 drovers so far acting very rudely. Just yesterday i requested my driver to put the window down because i get car sick, amd turn the music off which was very loud and my head was hurting He shouted at me saying "im mt ur chaffeur, get out my car" after me calmly explaining i wasnt being rude my head was hurting he got rude with me and told me to get out the car. Dropped me in an unfamiliar place and drove off. U guys need to make ur rules strict on how ur drivers treat ur customers”

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Posted 2 weeks ago

“I've been a loyal Uber Eats customer for years, ordering almost daily. Today, I placed a food order, but the restaurant called twice to tell me they were out of the item. They told me to cancel the order and said I wouldn’t be charged. I followed their instructions and canceled. Then Uber Eats charged me anyway. When I contacted support, they refused a refund, blaming me for canceling even though the cancellation was due to the restaurant being unable to fulfill the order. I just spoke to the restaurant again they confirmed they never charged me. This charge is 100% on Uber. I paid for food I never received, and Uber is refusing to take responsibility. This feels like a scam, and I won’t let it slide.”

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Posted 2 weeks ago

“Took Uber from Atlanta Airport on 5.30.2024 for $38.63. I paid for that trip in 2024. I took another Uber from Orlando Airport on 5.30.2025. I paid for that trip. I WAS CHARGED FOR THE 2024 TRIP AGAIN on 5.30.2025. Uber won't remove that charge - too late. EVEN THOUGH I WAS JUST CHARGED.”

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Posted 2 weeks ago

“TERRIBLE and RUDE”

Uber Support 1 star review on 18th June 2025

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Posted 2 weeks ago

“I’m very disappointed with the level of support received from Uber. I submitted a complaint regarding a surcharge on my trip three weeks ago, but despite multiple follow-ups, the responses have been repetitive and unhelpful. It appears the issue is being rushed without proper resolution. After three weeks, I have yet to receive a meaningful answer. This has been one of the most unsatisfactory customer support experiences I've encountered.”

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Posted 2 weeks ago

“no help at all they dont even care if you have been scammed or not”

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Posted 2 weeks ago

“Me atendió Gustavo Castillon , me mandaba a hacer algo para solucionar mi problema con la aplicación y al momento se desconectaba , yo le decía que estaba en línea todavía , hasta que dejó de escribirme estando él en línea y al final se desconectó y me dejó a medias de todo el proceso larguísimo q había pasado ya”

Uber Support 1 star review on 16th June 2025

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Posted 2 weeks ago

“They support Trump”

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Posted 2 weeks ago

“"I've had consistently negative experiences with Uber, finding the service to be highly unsatisfactory. I've observed that drivers often engage in deceptive practices, such as intentionally delaying their arrival or remaining stationary far from the pickup location, which effectively forces passengers to cancel their rides. To address this, I believe Uber should reconsider its policy of displaying the destination to drivers before the ride is confirmed and picked up, as this seems to contribute to these issues."”

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Posted 2 weeks ago

“Uber has no customer service or support. App support is just auto generated answers. One of the worst companies I've dealt with.”

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Posted 2 weeks ago

“Higher prices and customer service no longer refund when they know that an order is wrong. They are no longer putting customers first… if they ever did. It’s all for profit.”

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Posted 2 weeks ago

“In Dubai Uber is very bad, unreliable. Take normal taxis much better”

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Posted 2 weeks ago

“Subject: Complaint Regarding Miscommunication and Request for Compensation Dear Uber Support, I am writing to express my deep frustration and disappointment with the way my recent issue was handled. Yesterday, I contacted your support team regarding a lost phone that was left in an Uber vehicle. I was informed by your representative that the driver did not have my phone. However, based on the phone’s location, I personally tracked the driver down—using my own time, fuel, and energy—only to discover that the driver did indeed have the phone all along. This misinformation led to unnecessary stress, emotional upset, and a complete waste of my resources. This experience was not only deeply upsetting but also avoidable had I been given accurate information. I expected better from Uber's support team, especially in such a distressing situation. I would appreciate a formal apology and a reasonable reimbursement to cover the fuel and time lost in resolving an issue caused by the failure of your internal communication. I look forward to a prompt and fair resolution.”

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Posted 2 weeks ago

“Outrageous scam and zero customer support I specifically requested a standard taxi via the Uber app for £17. During the ride, the amount was refunded back to my card, and once the trip ended, I was suddenly charged £37 – more than double the original fare. No warning, no explanation, nothing. This is completely unacceptable and feels like a scam. What’s worse: • The in-app Help always says “support not available at the moment”. • The phone number is no longer active. • Email to monitored. There is absolutely no way to speak to a real person, and no way to get help when something goes wrong. If I don’t receive a full refund immediately, I will report this to the relevant consumer protection authorities. Uber should be held accountable for this kind of behavior.”

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Posted 2 weeks ago

“Reported an issue of order not being delivered. My delivery instructions were clear -"meet at door", I waited at my door with the door opened and no one arrived with my order but it was marked as delivered. I immediately reached out for support .According to uber support the driver followed the correct protocol and therefore I'm not eligible for a refund , even though no one showed up to deliver .I also always leave a tip for the driver while paying for my order .This is poor service and a disappointing approach as it's not my first time using uber eats and never had issues before this. That being said , I will not be using this service again and already let some of my peers know , and they will also not be using this service going forward. I will also let more people know about this experience so they can also avoid this issue”

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Posted 2 weeks ago

“I've been trying to set up an Uber account. I did have one some time ago. I've listed everything they asked and nothing gets processed. I would not recommend this company. There is no customer service help available . I'm going to have to go to to a competitor.”

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Posted 2 weeks ago

“I used Uber a lot in Vegas when the buses weren’t running last year. Every single driver demanded a big tip, even if you were going 5 minutes away. One driver got mad because all I gave him was a 5.00 tip. He literally took me 5 minutes away. I couldn’t walk to where I wanted to go because it was too hot. Next time in Vegas, I’ll take my chances with the heat. They were making a lot of money with the construction and no buses. Plain greed.”

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Posted 2 weeks ago

Uber Support is rated 1.1 based on 2,181 reviews