Uber Support Reviews

Name: Uber Support
Rating: 1.14

1.1 Rating 2,423 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,423 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company”

Helpful Report

Posted 3 weeks ago

“I ordered an Uber ride displayed at €11. Upon arrival, they charged me €21 without me ever agreeing to this higher price. If I had seen €21, I would have chosen another service. When I reported the issue, here is their official response: (“We understand that the final fare of your trip was higher than what you expected. We have reviewed your trip and confirm that the final fare is correct. In some cases, factors beyond our control, such as increased traffic during your trip, roadworks, or unexpected detours, can affect the final price of the trip.”) In plain words, Uber shows a fixed fare, then charges more, and justifies it with traffic or roadworks: this is a deceptive business practice. I strongly recommend using Bolt, Heetch, or any other competitor that respects the displayed fare. Uber has been relying on its old quasi-monopoly, but with such practices, they’re losing it — and that’s a good thing.”

Helpful Report

Posted 3 weeks ago

“I would give 0 stars if I could. Today is the second time I've had to cancel a credit card due to Uber fraudulent charges. Chase caught it. DONE WITH UBER!”

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Posted 3 weeks ago

“Waited for too long, just to be rejected. Worst experience when you need some reliability.”

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Posted 3 weeks ago

“I frequently use uber motor for travelling, new thing I have witnessed that the biker who accepted the offer often when reaching the destination request to increase the fare than what is mentioned or accepted before The biker plate most of the time differ then mentioned before Doesn't accept the rider whenever required Wait time is too long, often reject when the destination is nearby High time to take charge or less it's destroying the reputation, nothing less”

Helpful Report

Posted 3 weeks ago

“I ordered food for my sick cousin to her address When Uber eats delivery reached destination my cousin was taken to hospital. I asked driver to divert the food to new address. He said it was too far. He would return it to restaurant if I cancel. I got charged by Uber eats, food never got returned to restaurant. Driver blocked my call. Uber eat customer service would not find out what happened to the food. I’m so angry with Uber eats. They have the most unfriendly and unhelpful customer support.”

Helpful Report

Posted 3 weeks ago

“Good morning so I booked an Uber on Thursday 18th of September for Friday the 19th of September no one showed up now am late for my interview this sucks really disappointed am done with Uber they are n ot reliable”

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Posted 3 weeks ago

“Bhadwe saale ride badalte rehte hai change krte rehte hai dimaag ka bhaang bhosada ho gya pehli or akhri glti thi meri jo mene uber ko choose kiya”

Helpful Report

Posted 3 weeks ago

“Driver DAYLA never delivered my food to ME, have no clue who she delivered to but it never made it to me. So I adjusted her tip to 0! Uber Eats then goes and force pays that driver anyway from my account when service was not rendered! I will be disputing it with my bank. I will never use them again!”

Uber Support 1 star review on 17th September 2025

Helpful Report

Posted 3 weeks ago

“False charges of amount 4214.23 rs have been imposed on my account without any ride or booking done from my no. Uploaded may complaints and sent mail, but no response. I am very upset with this. Deleting my account And will never use it's services.”

Helpful Report

Posted 3 weeks ago

“Booked a return trip and was quoted the prices. The outward trip was fine and charge was as quoted. The return trip was same route, same passengers etc. Driver looked at his meter as we pulled up, I saw the price, it was close to the quoted price, no problem. Then I got notification of charge from Uber, it was doubled from his meter. He didn't tell us the price when I asked before leaving the vehicle, nothing about extra charges. Ive tried twice through help section in app, both times got told no refund no reason nothing. Even tried their complaints section, got nothing. This service used to be good and reliable, not anymore. We are pensioners on a European holiday and now are concerned that if this can happen without consequences, they can charge whatever they want and we have no way of disputing it or getting overcharged refunded. Definitely dodgy.”

Helpful Report

Posted 3 weeks ago

“Uber company is purely corrupt! Riders for example pay 2x a more than what drivers make! This should be illegal! Uber does not care about anyone but themselves. Time to revolt riders & drivers.”

Helpful Report

Posted 3 weeks ago

“3 times the same complaint,1st time I ordered a uber and the driver canceled and I still got charged,so I had to order another uber.long story short they keep taking my money and support is not doing anything about it.I have to get me a vehicle 😑 or take cta.😭😒😭😒😭”

Helpful Report

Posted 4 weeks ago

“I’ve had 2 issues in the course of a week and uber support is useless. Fits was a ride from work. Uber was 5 minutes away but took almost 40 minutes because according to the map he was eating Waffle House. Then tonight I order food and they cancelled all my food and try to charge me to deliver the drink without asking if I want alternatives at all”

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Posted 4 weeks ago

“Worst ever. No AC and the driver drive 12 mins the wrong way. Never ever again they do not deserve any business Extra thumbs down Lift is 100% better”

Helpful Report

Posted 4 weeks ago

“I bought spoiled milk and my baby is sick and uber eats wouldn’t help me I am fixin to file civil suit this 3rd order they would not help me with and service is ridiculous goin back to door dash”

Helpful Report

Posted 1 month ago

“They sick the next day and I was like oh no I don't think so but I don't know if you want to go to the store or something else but I don't know”

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Posted 1 month ago

“Constant cancelations, very unreliable service, why do you allow drivers to accept a booking only to cancel 5 minutes later, if a driver excepts a trip they should be obligated to complete it.”

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Posted 1 month ago

“Very bad...... people using abuse word in night time ...and demanded extra money....and after that uber also ...charge unsassary.....I don't know...my account in minus..... very bad service of uber........I am very disappointed....worst service....”

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Posted 1 month ago

“This is a fraud company with B grade unhygienic cars and dangerous drivers. The final fare is always higher than initial estimate. They refuse to refund.”

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Posted 1 month ago

Uber Support is rated 1.1 based on 2,423 reviews