Uber Support Reviews

Name: Uber Support
Rating: 1.14

1.1 Rating 2,423 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,423 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible customer service. Keeps bad service from improving. Cheats customer. Booked a ride yesterday. Easy address, Broadway, NYC. Said driver arrived. He did not. Called driver & he kept saying, in poor English, he was now coming. He did not. After 10 min of this ridiculousness, hailed a yellow cab. Cancelled before that but he kept engaging. Wrote message on app “driver didn’t show. Do not charge fee” I was charged $9.04. I had to use their poor customer service feature to refute charge & got an immediate 12.00 credit - to USE on 2 FUTURE UBER RIDES! Within 6 days! The message was that it was my fault but since I’m a good customer they’re giving me this ‘courtesy’ credit. You cannot give good service to HUMANS without access to HUMAN COMMUNICATIONS. Uber sucks!”

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Posted 1 month ago

“Uber is the most unprofessional company I have ever come across. The customer reps are extremely rude and threaten you with account closures if you dispute a fare. Over and above that they lie outright. I was overcharged fare for no fault of mine. The road was closed and it should have been picked up by them. The car had to take a detour of 2 miles for which they increased my fare from £35 to £59 - which was exhorbitant. When I challenged the fare I was told that it could not be changed. When I insisted- they threatened me that my account will be closed as I have been made multiple refund requests on legitimate rides which is an outright lie. In my several years of using UBER I have requested for refund only 2-3 times. Terrible company and appalling customer service. They should be banned in UK”

Uber Support 1 star review on 25th August 2025

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Posted 1 month ago

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Posted 1 month ago

“Bad Bad Bad company! Steels money and charges 3 to 4 times for same ride same time! And will not respond to my email if completed! I always regret using Uber, I'd rather use Lyft! I always do use Lyft but sometimes Lyft is not available for the reason of location or availability! Uber👎👎👎👎 ☺️ Uber Stinks!”

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Posted 1 month ago

“DISCRIMINATION AT UBER RIDER SIGN UP!! have recently tried to join uber rider job and have experienced the highest level of discrimination there is I have uploaded identification valid in the United kingdom only to find out if your British you dont get a job without a driving license or a passport if your applying to ride bicycle I have uploaded my Yoti British citizen card several times it was rejected so I updated to the standards they was asking and it still got rejected I was also asked whilst sending my British identification if I had a right to work in the uk or proof for that matter as if the United kingdom citizenship card wasn't proof already this is highest form of discrimination you can get that's disgusting uber shame on you”

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Posted 1 month ago

“My cousin Aunt and Uncle were at a concert in Waco, Texas. We all tried multiple times to get a ride and money was taken out of accounts multiple times, but a driver never showed up. I do not believe that if there are no drivers available, you should be able to place a ride request. I tried for an hour and a half to get a ride and nothing.”

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Posted 1 month ago

“Had a driver who accepted our ride and then decided after we got in that it’s too far and kicked us out. Absolute disgrace, I’ll use Lyft from now on”

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Posted 1 month ago

“I can‘t get the refund the service I did not take Uber one. I tried to Chat， they are cold like a machine. I will avoid them using lyft instead. they do not care even they know the request is reasonable.”

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Posted 1 month ago

“Used two different credit cards four times and it did not go through when I know these credit cards are good. Could not get a hold of anybody to help me fix the problem so now I have to walk about 6 miles at midnight.”

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Posted 1 month ago

“Uber has made it so difficult to tip on the app. It was so easy, and it has become a chore. I hate it.”

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Posted 1 month ago

“Employee stole my food and I was still charged and they only gave me a $10 credit!!!!!! I spent 40.06 and they only give me $10 back!!! And customer service said "there no other solution you're going to get, have a goodnight" and hung up on me!!!!”

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Posted 1 month ago

“I am not able to think of any company in my experience that has worse support than Uber. One Star is too high a rating. This is not based on only one incident with Uber, but extends over more than five years.”

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Posted 1 month ago

“I was charged four times for only taking two requested rides. I showed proof to the support. They were no help. They try to say that it was an authorization hold from my bank and so my bank said that they already released the money and that it was Uber.”

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Posted 1 month ago

“Uber drivers keep canceling on me and if I cancel I get charged a fee I will be using Lyfte from now on uber drivers are lazy.”

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Posted 1 month ago

“Uber offers no human support only AI robots that do not resolve your issue they don’t even respond to your issue their response has nothing to do with what you asked. Every time I do a grocery order they screw something up and I end up paying for items I didn’t ask for and can’t use bc their support system is nothing but robots soo frustrating Uber support needs to hire actual humans in order to call it support bc what it is is useless They deserve a negative rating”

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Posted 1 month ago

“Uber in liverpool Sydney! Are horrible! We ordered food 2 weeks ago! I gave them a bad review because my food was missing/stone cold/ opened! Ever since that the drivers keep cancelling on us! And the ones we do get! Are so rude! And nasty! They don't care! With saying that! Uber made it so the driver has multiple stops along the way! Which is VERY unethical! As food can spoil! DO NOT GO WITH UBER!”

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Posted 1 month ago

“Been with uber driver 10 yrs now I'm having problem getting my earnings from instant pay 🙃 talk to support 4 different times unable to resolve problem”

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Posted 1 month ago

“I can tell you they are STILL stealing tips from drivers. It happened to me recently. They changed a $38 tip to $26 two days later. Then they took $5 of the lowered tip to pay the base fare in the statement. Leaving me with a $21 tip and myself paying my own base rate. I have proof and puctures backing up everything, and have contacted them a dozen times. All I get is scripted generic responses about how the customer can change the tip at any time and apparently as many times as they wish. Also, their proof is their own doctored statement with the altered tip amount. They absolutely are ignoring and refusing my MULTIPLE requests to speak with upper management and it ended up giving me a negative balance of $17 which they took from my next trips. So a billion dollar company thinks it's ok to steal $30 from good drivers that they would not exist without. Pathetic. By the way, that base pay was for STACKED Walmart orders with over 40 miles of driving. It's literally highway robbery. The ONLY reason I take these requests is because of the TIPS and promotion bonus and they turn around and steal it right back. Also I know the customer and they did not alter any tip amounts. Uber won't listen, so I hope their customers are seeing this and do something about it. Maybe it's time for another class action lawsuit because it seems the lesson was not learned.”

Uber Support 1 star review on 20th August 2025

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Posted 1 month ago

“Uber has gone downhill. You’re better off with DoorDash. Uber doesn’t care about their customers all their high priced overrated and don’t care if you get your order or not they won’t even give a refund when they know the order was completely wrong. We got a tuna club with no bacon. It was just like a tuna sandwich that I would’ve made in my own kitchen. It was horrible and they wouldn’t even refund the order and this isn’t the first time we’ve had several other incidents where our coffees were spilled all over the bag and they refuse to refund missing items and etc., etc. terrible service.”

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Posted 1 month ago

“Uber charged me for a ride the driver never showed for. I asked for a refund but uber says I’ve had to many adjustments on my account. Uber keeps ride history for 7 yrs. Out of 7 yrs it shows 2 trips one that never showed and the second I reserved from the no show.”

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Posted 1 month ago

Uber Support is rated 1.1 based on 2,423 reviews