Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,188 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 4th July 2025

474

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service ever, the drivers are extremely rude. Uber charge you right after your request a ride, and they allow the driver to cancel, even that was the last money you got from your account.”

Helpful Report

Posted 1 month ago

“Uber takes advantage of drivers, get bad percentages and there are “mistakes” on the amounts paid. Drivers have to be working like maniacs to make it on a monthly basis, their customer service is terrible and the CEO doesn’t care about drivers but himself. Uber sucks!”

Helpful Report

Posted 1 month ago

“1 Star — Uber Eats: Feels Like a Trap, Not a Job Three cancelled orders in one shift. Two at Dunkin’ Donuts — no donuts available at Dunkin’. Let that sink in. Then Burger King sends me to a location that doesn’t even exist. I end up at a Walmart with a McDonald’s inside. No Burger King anywhere. So now I’m the one getting punished? My metrics drop, my cancel rate goes up, and Uber doesn’t even care that none of this was my fault. You can comp the customers, sure. But what about drivers like me? I get nothing but a broken system and a slap on the wrist for showing up and being real. Feels like it was written by God and edited by Satan. Fix your platform. Or stop pretending you care about your drivers.”

Helpful Report

Posted 1 month ago

“I had to call three times. First call person’s English was so ridiculously bad couldn’t understand anything second call call same thing. Third call a tiny bit better English, but person couldn’t understand I was scheduling for tomorrow and sent someone ASSP. On all three calls they couldn’t hear a thing I said because all the other agents were on the phone and background noise was ridiculous. Finally gave up and took a cab.”

Helpful Report

Posted 1 month ago

“Extremely disappointed with Uber’s handling of a serious privacy issue that remains unresolved. Someone used my personal email to create an unauthorized account that I never verified, and despite multiple attempts to report it, I’ve only received generic, automated responses. I can’t access or delete the account because it’s tied to someone else’s phone number and payment info, yet it’s still using my email. Even the email address provided for privacy concerns bounced back as invalid. This experience has been frustrating, alarming, and completely unacceptable for a company of this size. If anyone at Uber reads this and isn’t a robot—and can actually help me—please do!”

Helpful Report

Posted 1 month ago

“The new "Exclusive" trash update that now tell drivers that they need to except ot will lose their status is complete bs. The trips are longer and the price that the drivers make are less now that this nonsense is taking place. Don't you people understand that we use fuel and put miles on our vehicles. You are going to lose a lot of drivers.”

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Posted 1 month ago

“I called to report the extra charge. They didn't look for a solution. They never refunded my money. The amount I owed was 18 dollars, and they charged me 67 dollars.”

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Posted 1 month ago

“Tried for over an hour trying to get a driver but none in Tampa area. Then Uber tries to charge me for unfulfilled status. They kept saying find another driver. Drivers were never appointed to us. Luckily a cab driver was there. I will never request Uber again.”

Helpful Report

Posted 1 month ago

“I will never be using Uber again. I canceled my account but was still being charged, so had to delete my account "again". Hopefully it works this time b/c GOOD LUCK trying to speak with customer service for anything!!!!”

Helpful Report

Posted 1 month ago

“Pathetic. According to Uber, I took a trip that took 2 hours for a distance of 1.6km. I had to press the Cancel button because if I didnt, I would still be in the cab. So I was charged R221.00 for cancelling. Beware of these people. Just as corrupt. Best go with Bolt.”

Helpful Report

Posted 1 month ago

“They don't do anything to fix the problem, instead they send an email and nobody gets on the phone. There's no one that you can actually talk to about the problem that you have, it's almost like they're putting the problem at the user's fault”

Helpful Report

Posted 1 month ago

“Cab drivers came nearby and asking extra charges more than 80 rupees.”

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Posted 1 month ago

“I tried to contact ubber support they did not help me at all .”

Uber Support 1 star review on 16th May 2025

Helpful Report

Posted 1 month ago

“Uber support pacifies drivers by saying they will look into the drivers concern/issue. Nothing is done. They do not care about the drivers. It doesn't matter if it's your fault or not as to why you have to cancel an order it goes against your cancellation rate and Uber will do nothing to fix it. It doesn't matter if you did everything correct in a delivery even if you look back through the conversations with support what you are saying Uber will still allow that negative review. If you cancel something because the restaurant is closed or not making food and still receive requests for that restaurant you declining them because you have no choice will be used against you and Uber will do nothing about that.”

Helpful Report

Posted 1 month ago

“I am just writing on behalf of a driver. He is struggling to get his uber X working. And evertime he calls support they are so rude to him every time. I mean your job is to guide to people with questions and help them, not just keep extending the timelines. These people really need to do their job. Just sitting there and getting paid for getting rude to people is just not acceptable. Uber should hire better people who actually understand the phone etiquettes and actually know how do the job.”

Helpful Report

Posted 1 month ago

“No hay forma de comunicarse con Uber vía telefónica y eso está mal, Mal, MUY MAL!”

Helpful Report

Posted 1 month ago

“They canceled my ride five minutes after my pick up time and charged me $25.00”

Helpful Report

Posted 1 month ago

“Beware: We had reservations for a 4:00 pickup with Wesley in a white Honda CRV. The ride was guaranteed until 5 minute before pickup time and then canceled! Because of this we had no way to get to the airport for our flight! This is the second time this has happened. It’s also the last time we are trusting UBER!”

Helpful Report

Posted 1 month ago

“I am a driver, i have had constant issues with uber and with another store to where im losing money hours and time, and because of all this im being affected and about to lose the job because of the mistakes with the store, and not being compensated fairly for all these issues and then waiting 31 hours for a supervisor to call me regarding the issues. Everything about uber and how they treat drivers is very unprofessional and beyond unacceptable”

Helpful Report

Posted 1 month ago

“Did not get paid for a shop and deliver and Uber Support provided ZERO assistance, other than a verbal guarantee that funds were paid when in fact they WERE NOT.”

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Posted 1 month ago

Uber Support is rated 1.1 based on 2,188 reviews