Uber Support Reviews

Name: Uber Support
Rating: 1.14

1.1 Rating 2,423 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,423 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First of all, it's now almost impossible to request a trip refund. That option is no longer available anywhere on the app. My Uber driver dropped us off at the wrong location. We had to take a taxi to get to our destination. In addition, the driver also picked us up at the wrong spot, and we waited and waited until we finally realized he was half a block up the street at the wrong pickup address. Uber charged me a "wait fee." The automated answer I got didn't address the main issue, which was being dropped off at the incorrect location. Hey Uber, your business model is that you take people where they need to go, so if your driver took me somewhere other than where I needed to go, you need to refund me the trip fare. That's it. Plain and simple.”

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Posted 2 months ago

“Horrible. The worst.”

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Posted 2 months ago

“Uber doesn’t care about hearing the customer out and refunding money when services weren’t rendered and the driver never showed. Delivered food to wrong house and I still had to pay for it.”

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Posted 2 months ago

“Uber support dosn't read client's messages , just pasting whatever reply to close the subject .”

Uber Support 1 star review on 1st August 2025

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Posted 2 months ago

“Uber's customer service is so terrible when comes to settling claims, releasing authorization holds and basic human interaction that I can't wait to close my account. I can't imagine how it must be for the drivers or the delivery people because the ones who are good at their jobs do all of the work. Drivers and delivery workers themselves are either 1000% excellent or 0% awful, no middle ground. Go to Lyft, Instacart or DoorDash, don't waste your time with Uber.”

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Posted 2 months ago

“The customer service team is terrible. They do not help to solve any issues then they end the chat. Uber does not care at all for their drivers.”

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Posted 2 months ago

“I ordered from We do BBQ and when I went to pick it up was told no order was placed for me. I contacted Uber eat immediately and no response I have been trying to get refund or credit every since. Now Uber eat is saying i wait to long. I contacted them the day of which was Sunday and again on Monday and again on Tuesday and again on Wednesday and again today which is Thursday. They keep telling me the same thing. $42.00 IS A LOT OF MONEY FOR NOTHING”

Uber Support 1 star review on 31st July 2025

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Posted 2 months ago

“Such terrible experience. When I first started using uber, they would handle my complaints and feedbacks with common sense. But now, they would NOT give refunds AT ALL, doesn’t matter the circumstances. Even if there are missing items, damaged goods, it doesn’t matter, NO REFUND. The last complaint that I wrote, I was just asking for a refund for the whipping cream since the entire carton came in squashed (not leaking yet) and it was covered in dirt. I was able to squish the carton back to its original shape but I still wouldn’t dare to use it cause it was covered in dirt. I wrote to their customer service to request for a refund on this 1 item only, not the entire order obviously. No matter what I write, NO REFUND. I even provided photo proof and told them if they needed any additional proof, just let me know. It was a $3-4 item… obviously I don’t care about the price all that much, but the principle matters to me and they did not handle this with grace at all. All they send me are pre-written messages that states no refund. I’ve been a uber one member forever now and to be honest, I am still reliant on it. But I try to avoid using them cause of sooo many negative experiences. They r my very last back up if I can’t find another option…”

Uber Support 1 star review on 29th July 2025

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Posted 2 months ago

“If I could rate this less than one, I would. Awful system and terrible customer service. Dealt with an agent named Mishel who closed the chat instead of addressing my issues.”

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Posted 2 months ago

“I’ve had too many cancellations from Uber Drivers, and I wish there was a support help for this type of problem, until this gets fixed I’m giving it 1 star.”

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Posted 2 months ago

“So I ordered food in which the dasher gave me someone else’s order. I uploaded pics to uber and they texted to say I don’t qualify for a refund or credits. I ordered from a totally different restaurant and the dasher brings me Chinese food.”

Uber Support 1 star review on 27th July 2025

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Posted 2 months ago

“terrible second time i am charged for services never obtained”

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Posted 2 months ago

“I reached out to support because my account was charged 3 times! By them charging my account I'm sitting with a overdraft account! I reached out to tell them. They said 5-10 business days but it took you 5 minutes to take my money! Who pays 160.00 for 2 pizzas! REALLY! IM DISPUTING ALL TRANSACTIONS NO ONE WILL GET PAID”

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Posted 2 months ago

“I had over 300 dollars stolen from me and used for Uber rides. I don't use Ubers. And the only help offered was to, "Work with my bank on the issue." Which is the exact response my bank gave me. I want my money refunded. I've read plenty of posts out there that this happens a lot with Uber. They need to make some changes.”

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Posted 2 months ago

“I left my phone in one of the Uber drivers car, it has been 8hrs and am still getting the same response that they cannot reach the drivers. The phone has all my cards, credit and debit card, drivers license and am traveling back to my state and I cannot access anything, they keep on hanging up on me and now I cannot even book a ride to the airport because I don't have my phone or bank cards. Am stuck in a hotel with no help from Uber. How hard 8s it to get hold of their drivers, am sure they can see on their app about the drivers movement but they don't want to help and the last person I talked to was very mean and she hanged up on me without helping.”

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Posted 2 months ago

“Terrible support for a multi million dollar company.”

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Posted 2 months ago

“1 or 2 days I will try but not responsible”

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Posted 2 months ago

“Uber had a technical glitch and instead of helping me with this problem uber blamed me and charged me over 50$ while I received no service. When I pressed the matter I was transferred to a chat with a 6 to 12 hour wait time”

Uber Support 1 star review on 26th July 2025

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Posted 2 months ago

“The customer service provided by Uber is unacceptable and horrible. They take no accountability for anything. Do not provide any sort of customer satisfaction.”

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Posted 2 months ago

“Absolutely shocking. Someone managed to use my bank card on there account and they will not refund me in the slightest. Extremely rude customer service, will not listen at all. Will not let me make a complaint about the customer services, keep putting phone down on me. Now I'm £50 out of pocket. Do not recommend this company at all customer service is appalling”

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Posted 2 months ago

Uber Support is rated 1.1 based on 2,423 reviews