Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,578 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,578 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Uber Support made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Driver did not turn up. I was then charged full cancellation fee. I tried to re-book with another driver but the one offered turned out to be in wrong part of London so too far away. Then my afternoon booking was cancelled - I tried to re-book but site kept blocking me. When I complained about being charged for the cancellation I was told driver had attended which was not true”

Helpful Report

Posted 3 months ago

“I reserved a ride on the uber app. The day before my ride was scheduled i received an alert that my payment needed to be updated by 03:00am or my ride would be canceled. I checked my bank and the payment went through at 1:00pm that same day. I then called uber and was told that everything was fine and to expect my ride on time the next day. 5 minutes after my ride was suppose to be there I received another alert that a driver could not be found. I received a refund for this ride the same day. The next day I checked my bank and Uber is trying to again charge me for this same ride. I almost missed my flight and had to pay $400.00 to park my car at the airport. This is the worst company I have ever dealt with in my life. I would not recommend Uber to my worst enemy!!”

Helpful Report

Posted 3 months ago

“The worst most irritating and irresponsible service yet the most disalutional customer service I have the misfortune that I had encountered. Spent 2 hrs waiting for a update on the Uber driver or when it will arrive.with absolutely no answer or assistance for Uber it apps used chat. That was useless as normal.uber may say that they lost a good customer.the continue unable assistance of get any.left stranded till I finally got a. Cab to come for us.”

Helpful Report

Posted 3 months ago

“Driver review! Can’t feed myself on fares eg cash maintenance and time.”

Helpful Report

Posted 3 months ago

“Poor services for drivers”

Helpful Report

Posted 3 months ago

“On 23rd Sept, I travelled from hospital to residence in sector 83 Gurgaon. Reaching detination, I paid the fare of Rs 245 and showed that amount debited to my account but was showing in process. Driver, pressurised me to attempt second payment. Being sick, tired nd old man, I paid by another Gpay, which got quickly through. However, the payment in process also got credited to Uber driver. Called driver to pay but later he blocked me. UBER asked for details and assure of action but of no use as it's unpaid and complaint window closed It's so simple that UBER should order driver to payback but they are not doing except sweet and stereo reply that feedback decided. UBER nd driver walked away with 2 payments. It's almost high way robbery nd cheat case where driver nd UBER are hands in gloces”

Helpful Report

Posted 3 months ago

“Uber is not safe ,drivers are like rowdy .today one of the auto driver has almost followed my family member and harrassed unnecessary and used fowl language .request unless there is male with you ,don't use uber .. Uber ha no details of auto updated ,customer care don't answer calls .. Be careful..”

Helpful Report

Posted 3 months ago

Helpful Report

Posted 3 months ago

“I reserved a booking and the driver came too early and got charged extra.”

Helpful Report

Posted 3 months ago

“Uber map provided to driver is inaccurate. First ride canceled by uber. Second ride after calling driver I was able to sit in the uber and see map which was totally wrong. This is not the drivers fault. Very frustrating 😕”

Helpful Report

Posted 3 months ago

“If there is option for negative then I would have opted for that After confirming the ride they keep the customers waiting for half and hour and after that they call and ask us to cancel the ride This has happened with me everytime I have to go to a place urgently Moreover they charge extra fares and cause so much inconvenience to the customer If the moto of this company is to serve people by providing cabs and other transportation means then I would say none of you vision is fulfilled rather you all provide inconvenience and frustation to your customers”

Helpful Report

Posted 3 months ago

“My uber driver stole half of my order and when I reached out to customer service they continue to say they can’t refund me or assist me with any type of credit. I paid for something I did not receive and the customer service gave me so much unnecessary attitude.”

Helpful Report

Posted 3 months ago

“2 days in a row I walked to a location 1.4 miles from my lodgings in St Paul, MN, and took an Uber home after it got dark. There was little or no traffic and return trip should require 3 turns and the same 1.4 miles. Instead, I was taken on 2 different bizarre and tortuous routes which took longer and roughly doubled the mileage. I can think of no reason for these route changes other than to pad the bill. Customer service was worthless. They basically said, "Hey, you agreed to our price in advance." They did not address the strange routes.”

Helpful Report

Posted 3 months ago

“Worst service ever, the driver they recruit are horrible and abuser. I think they are recruiting anti socials.”

Helpful Report

Posted 3 months ago

“I always use uber and saluted them until now… I had an ongoing subscription with uber one that I had no idea about… they charged my card numerous of times! I tried to report it but they didn’t return any of my money. HIGHLY DISAPPOINTED!”

Helpful Report

Posted 3 months ago

“Hung up the phone after I explained how they are leaving me stranded by locking my account while I’m out of gas.”

Helpful Report

Posted 3 months ago

“These drivers in Rome will be 50ft away from you and cancel a ride. Uber doesn’t care how long or how many drivers it takes to pick you up”

Helpful Report

Posted 3 months ago

“We ordered an uber and it said 14 minutes to arrive so we waited in our pick up destination. The uber driver turned up on the wrong side of the ride which fair enough so we walked over to him and he drove off so we waited a further 10 minutes and he never came back when I spoke to customer support they were adamant we had to still pay the money for the driver not even doing his job they the company as a whole have refused to help. We feel very conned and after using uber for a long time are very disappointed especially with their customer support who seem to not care about the customers getting conned and then having to find alternative transport standing in the cold late at night very disappointed one star was me being generous.”

Helpful Report

Posted 3 months ago

“I was SHOWN a ride fee of 15.91. I was CHARGED 31.50. LAST TIME I use this jank service.”

Helpful Report

Posted 3 months ago

“I want to share my recent experience with Uber, which was quite inconvenient. We booked a cab because we were in a rush and preferred Uber over public transport for reliability. However, the driver took a long time to accept the request, and after waiting so long, the driver cancelled. The same thing happened again at the airport, drivers accepted the ride and then cancelled after we had already waited 10 minutes. This is really frustrating, especially when customers are in a hurry and count on Uber for timely service. Such cancellations not only waste time but also make the experience stressful. I hope Uber can work on reducing driver cancellations after accepting rides to improve customer experience.”

Helpful Report

Posted 3 months ago

Uber Support is rated 1.1 based on 2,578 reviews