Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,188 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 4th July 2025

474

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not apply my voucher ,and when contacted them within the hour and then said I didn't contact them within 48 hours,made several calls the same evening only to be hung up on by an automated service ended up paying £45 instead of £35”

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Posted 1 month ago

“Using Uber has been a not good experience for me. I just requested a ride and the car not only passed the pick up location twice then was no where to be found when they said the have arrived. The driver most definitely was not no where near the pick up address. Now all the money I have is gone and I can't even get a ride now. I spoke too customer service and all the time and information that I gave then and the Time I wasted did nothing and yet and still I have no ride or money on my card. Now I have to wait for someone to contact me back so the situation can be fixed. It's a shame that there was no supervisor available and I have to wait all because the driver made the mistake and didn't even try to call me so he can get to the correct location. All the money Uber makes you would think that they will do better when there is an issue. Seems like all they care about it taking our money. How about value your customers...I'm switching to lyft”

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Posted 1 month ago

“Rip off uber takes your money”

Uber Support 1 star review on 10th May 2025

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Posted 1 month ago

“I'm extremely disappointed with Uber's practices. As a driver, I've experienced: - Unfair deactivation without clear explanation - Lack of transparency in decision-making - Misleading information about earning potential - Prioritization of self-driving tech over human drivers It seems Uber's focus is on profits, not people. Drivers are treated as disposable, with little support or recourse. Beware: If you're considering driving for Uber, be aware of the risks and potential unfair treatment. Uber, listen up: Treat your drivers with respect and fairness. It's time for change!”

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Posted 1 month ago

“The worst costumer service ever.”

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Posted 1 month ago

“Everytime I have used uber in the last few months they have overcharged my credit card. They will quote you a price then add more to it after you have had your trip. BEWARE - they are dishonest. And people I’ve spoken to are having the same trouble”

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Posted 1 month ago

“I booked a ride with Uber in Mexico. The guy was taking forever, showed 6 minutes remaining for over 4 minutes. I cancelled the ride and got confirmation. Took a can instead. Later I receive a notice that he claimed that I rode with him and Uber wanted me to pay his fare. You cannot contest that. I showed an outstanding balance since this driver lied his ass off. He was sitting in his house when he took the ride and took his sweet time. He only showed two blocks from my pick up point. These Uber drivers should not be allowed to take or "accept" a ride if they cannot proceed immediately. Since my account shows an outstanding balance, I cannot delete my account. There is no way to contest the driver claim. I will never us Uber again. Uninstalled the app.”

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Posted 1 month ago

“The people should stop driving for those cheating company”

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Posted 1 month ago

“This Uber thing is nothing more than a marketing rip off”

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Posted 1 month ago

“unimaginably incompetent and stupid support team in this planet”

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Posted 1 month ago

“Totally useless. Uber charged me repeatedly for the same ride. And this happend 3times just this month. When I rise it with Uber Support they just respondś with scripted answers and doesn’t provide any solution and of course I did not get my money back either. I wish there was some real support available. Because of this I only use Uber if there is no other option available now. They owe me 15 Eur just for this month.”

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Posted 1 month ago

“Imposable to connect to anyone, takes 48 Hours per response”

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Posted 2 months ago

“It took almost 2 hrs to get to airport. Understand chicago is hard to get around. I was charged a 32 surcharge for traffic. This is a joke.”

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Posted 2 months ago

“The incompetent driver could not find my location and he cancelled the trip, then I was charged a cancellation fee. I tried to dispute it with Uber and of course I was not refunded.”

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Posted 2 months ago

“No dia 30/04/2025, utilizei o serviço Uber Entregas para enviar uma aliança de casamento, de alto valor sentimental e material. A remetente, pessoa de minha total confiança, enviou corretamente o item. No entanto, ao receber o pacote, constatei que o conteúdo havia sido adulterado, e o item entregue não correspondia à aliança enviada. Tentei diversas vezes entrar em contato com o motorista pelo telefone disponibilizado no app, mas não obtive retorno. Diante da gravidade da situação, registrei um Boletim de Ocorrência junto à Polícia Militar, que identificou que o veículo utilizado não está em nome do motorista, sendo que no aplicativo constava apenas seu primeiro nome — dificultando ainda mais a investigação. A polícia me orientou a buscar as informações com a Uber, já que a empresa tem os dados completos do condutor. Contudo, ao reportar o roubo, a Uber apenas informou que o motorista alegou ter entregue o pacote corretamente, o que não condiz com os fatos. Ressaltei ainda que o histórico do GPS mostra que o motorista fez uma parada prolongada antes da entrega, o que levanta suspeitas. Apesar das evidências, a Uber se recusa a fornecer o nome completo do motorista e vem limitando o atendimento a mensagens automáticas e respostas evasivas. Sinto-me lesada duas vezes: primeiro pelo motorista, que claramente agiu de má fé, e depois pela própria Uber, que em vez de prestar suporte, dificulta o processo, protege o condutor e ignora o impacto emocional e material de toda a situação. Além da perda da minha aliança de casamento, estou sendo submetida a um descaso inaceitável por parte da empresa. Reforço meu pedido para que a Uber tome providências imediatas, forneça os dados necessários às autoridades e colabore para a apuração justa dos fatos, evitando que outros consumidores passem por situações semelhantes. Este episódio foi extremamente traumático e doloroso, e o suporte da empresa tem sido o pior possível.”

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Posted 2 months ago

“There are less options and no customer service options to address the issue”

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Posted 2 months ago

“Uber does not allow passengers to contact them directly about issues, which speaks volumes about this company... While I've had many positive experiences, this morning a driver arrived at the pickup point in Nashville, TN (where I was waiting 15 minutes early, and had established contact with the driver to inform him that I was ready anytime), for a scheduled pickup, and upon arrival in his Gray Ford Explorer, he suddenly decided to pick up three ladies instead, which I can only assume would make him more money, and then he immediately canceled the trip from his end, leaving me to wait for another ride to the airport... Uber immediately removes all previous information when a driver cancels a trip, and leaves you with no way to report a negative experience with that particular driver... The company makes it extremely difficult to provide them with pertinent information that ultimately would better Uber for everyone... I wisely chose to use a taxi from the Washington, DC airport back to my residence, and will be using taxis in he future for all my rides, since they actually hold their drivers accountable... Uber: Please feel free to contact me about this issue - you have my phone number and email address...”

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Posted 2 months ago

“Their drivers consistently do not go to the right pickup point, and when I call to explain I don’t see them and that I’m standing RIGHT OUTSIDE they are rude and cancel, then I get charged!!! Make that make sense!!!”

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Posted 2 months ago

“Uber is stealing from me. I have never set up an account for Uber. But looking through my bank statement yesterday I found Uber charging me 10.49 monthly. I tried to call in but as I don't have the app or anything I cannot contact anyone with them asking for payment. Uber fix this now”

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Posted 2 months ago

“This is about a trip which was taken by my son who is a student. My son paid 88/- for the trip. The auto driver told that it has not been paid and forced him to pay again. He got terrified nd paid again. Later my son told me bout this incident. I sent mails, and written complainta to uber, spoke with the driver, shared all the screenshots of both the transactions but nothing happened. This is not about 88/- this is about safety of the passenger. How can a driver force a teenager and get whatever he wants. Uber is totally insensitive about the issue. I asked for a call back. No one called me up. I am too disappointed and terrified with this approach of uber. A driver has all the power and authority to misbehave with passenger.”

Uber Support 1 star review on 30th April 2025

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Posted 2 months ago

Uber Support is rated 1.1 based on 2,188 reviews