Uber Support Reviews

Name: Uber Support
Rating: 1.14

1.1 Rating 2,423 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,423 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

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Uber Support 1 star review on 16th July 2025

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Posted 2 months ago

“They don't hold passengers accountable when they mess up your vehicle”

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Posted 2 months ago

“I am attending the funeral of one of the little girls from Camp Mystic. I reserved an UBER ride to the airport for the next morning at 5:30am. I checked at 5:15am and was notified that my ride was scheduled for 5:30 am. At exactly 5:30am I was told that no driver was available but for twice or 3.5 times the price I had reserved I could get an Uber driver in 10 minutes. I agreed to pay twice the reserved price. 28 minutes later a driver showed up. It wasn’t the driver’s fault but how is it if I cancel an UBER ride I get charged the full price but if UBer cancels they make more Money and I pay the consequences … missed flight, anxiety, etc . So, the ride that was supposed to cost $48 ended up costing $130+. My days with Uber are over. I need transportation to the airport that is reliable.”

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Posted 2 months ago

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Posted 2 months ago

“Been transferred from one to another support for 2-3 hours, never got danswer.”

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Posted 2 months ago

“They will put a pop-up button on their app saying "Try Uber One." This suggests a free trial. It is not, and they will charge you. Customer support will not refund. I deleted my account.”

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Posted 3 months ago

“So I ordered rental car on the Uber app. I tried multiple times to call Avis the place that I booked it through from the app and they never answered my call to confirm before I came. When I got there, they told me they don’t have any cars available. I paid $30 round-trip for nothing…. Y’all need to get on the same page as rental car companies. Because if I can book a car, that’s not even available it just sounds stupid.”

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Posted 3 months ago

“Terrible customer service. I did not receive my order at all and they just said someone will email me sometime later but they don’t know when and hung up.”

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Posted 3 months ago

“Your customer service is the worst. You take a customer money quick but you have a problem with refunding the money back. Your drivers are excellent but your customer service makes me want to switch to Lyft”

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Posted 3 months ago

“I had an extremely frustrating experience with Uber Eats. I ordered several items, but for some reason, the system charged me for two of each item instead of just one. When I called customer service to resolve the issue, they told me that they would not refund me for the extra items I had ordered by mistake. I was shocked by the lack of responsibility and poor customer service. It’s disappointing that they are unwilling to correct an issue caused by their system. I won’t be using Uber Eats again.”

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Posted 3 months ago

“There is a reason Uber customer support has 1 star. Because they didn’t allow us to give ZERO. They are trash. I’ve been going back and forth with them over something being pending for a YEAR. And everytime they claim to have fixed it all in less than a minute and rush out of the conversation.”

Uber Support 1 star review on 9th July 2025

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Posted 3 months ago

“We ordered food they came to the house but never left the food they pulled right off. They didn’t take a pic or anything but said we got the food, my kids were starving and I spent over $60 on dinner that we never got and that the driver ate! Uber wasn’t helpful at all they didn’t care! I’m done never using them again don’t let this happen to you”

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Posted 3 months ago

“They are worst”

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Posted 3 months ago

“Firstly, the app stopped showing the fare rate for a few days now. Secondly, today, it showed my trip is still active even though it ended around 8:30am (now it's 5:02pm). I am not able to make anoter trip. Lastly, it is impossible to get help when you need it! I tried using the chat bot hoping I will be able to get help that way, since there was no other option. If I could give 0 stars, I would!”

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Posted 3 months ago

“Poor customer service, delete Uber app off my phone.”

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Posted 3 months ago

“I couldn’t get any help at all. The bit simply told me that the fee I was charged was the same as the estimated fee even though it was more than $10 over that cost. 3 toll roads were used without asking what I wanted and I was unable get any redress. This has been happing very frequently over the past 10 days. I couldn’t access the messages in a way which allowed me the opportunity to share my experience with Uber.”

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Posted 3 months ago

“Absolutely ZERO customer service. Everything is directed to the app. The worst customer service I have ever experienced!”

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Posted 3 months ago

“I'm really disappointed with the customer service I received. I got two responses that had nothing to do with my actual complaint, and one of them even included the wrong name—making it clear that my issue wasn’t properly read or addressed. To make matters worse, the second response was just a copy of the first one. This kind of support feels careless and unhelpful.”

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Posted 3 months ago

“How are you going to charge 91 dollars for a ride and only pay the uber driver 35 dollars. The uber driver even told me how completely unfair this is.”

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Posted 3 months ago

“They over charge me for rides”

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Posted 3 months ago

Uber Support is rated 1.1 based on 2,423 reviews