Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,188 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 4th July 2025

474

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot cash out due to glitch in Uber system. I cannot add banking or debit card information. I was told 24-48 hours. It’s been almost 5 days. Time to contact legal counsel.”

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Posted 2 months ago

“Uber assigned my food order to a driver who did not have base access on a military installation. The driver informed that I must cancel the order on my end in order to get a refund. However, uber claimed that because I had initiated the cancellation, I am stuck with the cancellation fee to compensate the restaurant and driver on behalf of uber flaw in its system. Furthermore, after inquiring if my future order will be deliverable by a driver with base access, uber support suggest I perform uber job by reaching out to the assigned driver to confirm whether or not they can get on base or walked 30+ min to retrieve my order at the gate. Uber refused to refund me when it’s entirely their fault.”

Uber Support 1 star review on 19th April 2025

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Posted 2 months ago

“Uber has blocked me without calling to confirm with me what happened? Am shocked at what you'll have done to a regular customer. I have had two bad cases with uber go drivers which I reported immediately. The customer care seemed concerned and after all this I am blocked today with no fault of mine. I am going to take this matter up seriously. I was left stranded with a four year old kid on the highway by the uber go driver who refused to drive as his ac wasn't working and I asked him to make it high after a long time. Second driver says don't add stop while in Uber. And you'll block me great! Shame on your team.”

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Posted 2 months ago

“If you love missing food and uber doing nothing about it then you’ll love it”

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Posted 2 months ago

“It is completely unacceptable to promote a few minute arrival on the main page of uber and then when selected it’s 5-10x more time. When I select business ride or XL bc it’s quicker and more expensive, I shouldn’t then have to wait 10-15 minutes. I’m definitely switching ride shares for business and personal.”

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Posted 2 months ago

“I am writing to formally raise a concern regarding an extremely unpleasant experience I had with one of your drivers. I had booked a cab with a designated stop included in the trip. From the very beginning, the driver exhibited a rude and visibly frustrated attitude, which made the ride uncomfortable. At the scheduled stop, I politely requested the driver to wait for two minutes. However, upon my return, he began yelling and speaking in an aggressive tone. He even went so far as to threaten me, claiming he had taken a video of the interaction and would have me blocked from the Uber platform. As a long-time and regular customer of both Uber Rides and Uber Eats, I was deeply shocked and disappointed by this behavior. It was uncalled for, unprofessional, and made me feel unsafe. Ultimately, I had no choice but to end the trip prematurely and walk the rest of the way, just to avoid further escalation. I firmly believe that it is not loyal customers who should face threats of being blocked, but rather drivers who demonstrate such unacceptable conduct. I request that Uber take appropriate action regarding this incident and ensure that such behavior is not tolerated on your platform. Thank you for your attention to this matter. I hope to continue using Uber with the confidence that customer safety and respect remain top priorities.”

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Posted 2 months ago

“I took one ride where the driver got lost. I paid $44 and then I got charged for 4 days. I got charged $8 $16 and $10, that I gave for a tip...how they thank me! I get over charged and forget trying to get a hold of anyone you call the number and then it hangs up on you and tells you to go to the website and then you go to the website and there's no contact information. They will basically just take your money and not give you any explanation for it. I'm deleting their app right now”

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Posted 2 months ago

“Count your days Uber! You lie ab delivery times and once the order is placed the delivery takes 30-45 minutes longer. When there's an issue with your order Uber acts as if the issue is no big deal. Continuously increases prices of food without enforcing quality.”

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Posted 2 months ago

“Pretend to refund but there was a re stocking fee”

Uber Support 1 star review on 18th April 2025

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Posted 2 months ago

“Uber service is worse these days in Dallas area. 7 drivers are cancelled”

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Posted 2 months ago

“The driver accidently dropped my cellphone out of my backpack in his trunk. I contacted support through the app and it had me update my contact information to an additional number (business) in order to contact the driver. For the next 2 days they continued to give the driver the same personal cell number in his possession. The app would not let me contact the driver because it was not the number on the account which the driver has. I used Find my phone and went to the drivers complex. The leasing office connected with the driver and I received my phone that I tracked down. After $65 in Lyft fees taking me around to my phone, then Uber charged me $20 for the driver giving me my phone back which he did not have to bring to me.”

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Posted 2 months ago

“Worst Customer Service Experience – Completely Unacceptable Uber’s customer support is beyond terrible. Every time I have an issue, they completely avoid taking any real responsibility. They don’t listen, they copy-paste generic responses, and they rush to end the chat without actually solving the problem. It feels like they care more about closing tickets than helping real customers. In this particular case, the restaurant was taking forever to prepare my food. There was no option in the app to cancel the order, so I called the restaurant myself. They told me to cancel it on my end, but Uber doesn’t give you that ability. So I had no choice but to go through Uber's in-app chat. I contacted support four to five times, and each time it was the same story—no phone support, just repetitive chats that went nowhere. Not a single agent was willing to properly address the issue. They kept dodging responsibility, took too long to respond, and ultimately let the situation drag on until the restaurant finally prepared the food and a driver picked it up. All of this was completely avoidable if anyone on the support team had acted with urgency or basic common sense. Instead, they let it play out, and then closed the chat like everything was fine. Uber needs to seriously rethink how they handle customer service. This is unacceptable, and if this is the level of “support” customers can expect, it’s not worth using the platform”

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Posted 2 months ago

“Close your uber app . this is totally useless 😑”

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Posted 2 months ago

“Normally I don’t have an issue with uber. I tip well and leave positive feedback. I booked a driver in advance to avoid headaches. Last minute he calls me and asks me to cancel bc his car is giving him trouble. I cancel and select “at drivers request” and get charged $30 cancellation anyway. Then their customer support wants to give me uber cash instead of my real cash which they shouldn’t have taken in the first place. Livid to say the least.”

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Posted 2 months ago

“should be an option for zero stars”

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Posted 2 months ago

“Absolutely shocking service. I am totally shocked that anyone drives or delivers for this company. No one on the live chat ever helps to the extent I once asked if I was talking to a robot. They tell you they have escalated your enquiry but weeks go by and no one contacts you. They refuse to give you an email or phone number”

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Posted 2 months ago

“This review is mainly for the driver who drove the trip from RACPC SBI Tambaram to SBI GNChetty road . While starting the ride he asked for 350rs which was extra to the amount that showed but I agreed to it later at the drop location he said that I need to pay 370Rs and started talking harshly. Due to my safety issue I paid the amount. When I raised the complaint they said paying extra is your headache ok but did not address the safety issue. Being a woman customer now I dread taking the auto at Uber alone and ask some male members to accompany me.”

Uber Support 1 star review on 16th April 2025

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Posted 2 months ago

“I truly don't understand why they have a support team for... I've been waiting for my background to clear for over 3 years now and still nothing.! I know for sure that I have a clean background given the fact that I work at NASA and they do finger prints and all... and if my background can clear for them then what's taking so long for my background to clear for Uber? but every time I ask support to just delete my account so I can start the process all over they seem like they cant help me. 3 years is a long time and things has changed like I have a newer vehicle that I will need to update and same with the insurance. now they told me that they use a 3rd party for the background and I will have to call them.. well I did that and the said I will have to call Uber support...Hopefully someone will see this and they may be able to help me out”

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Posted 2 months ago

“It's almost impossible to actually speak to someone.”

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Posted 2 months ago

“Θέμα: Απαράδεκτη εξυπηρέτηση – Καμία διαθέσιμη κούρσα επί 10 λεπτά σε επείγουσα ανάγκη Αγαπητή ομάδα της Uber, Οφείλω να εκφράσω την έντονη δυσαρέσκειά μου για την απαράδεκτη εμπειρία που βίωσα σήμερα μέσω της πλατφόρμας σας. Προσπαθούσα επί δέκα συνεχόμενα λεπτά, μέρα μεσημέρι, να βρω μια διαθέσιμη κούρσα στην περιοχή μου, σε μια στιγμή που είχα επείγουσα ανάγκη να μεταφέρω έναν άρρωστο άνθρωπο. Είναι αδιανόητο το 2025, με τόσα μέσα και τεχνολογική υποστήριξη, να μην μπορεί η Uber να εξυπηρετήσει άμεσα μια τέτοια κατάσταση. Δεν υπήρχε ούτε ειδοποίηση για καθυστερήσεις, ούτε πρόβλεψη, ούτε λύση. Μόνο ένα ατελείωτο “Αναζήτηση οδηγού” που απλά ανακυκλωνόταν, αφήνοντάς μας ξεκρέμαστους. Η αντιμετώπιση αυτή δεν συνάδει ούτε με τη φιλοσοφία εξυπηρέτησης πελατών που διαφημίζετε, ούτε με τις προσδοκίες των χρηστών σας. Όταν μιλάμε για ανθρώπινες ζωές και ανάγκες, η αδυναμία σας να προσφέρετε ένα τόσο βασικό πράγμα όπως μια διαδρομή, είναι εξοργιστική. Περιμένω μια σοβαρή απάντηση και ακόμα περισσότερο, μια λύση ή εξήγηση για την αδικαιολόγητη αυτή ταλαιπωρία. Με δυσπιστία Ιωάννης Πινοτσης”

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Posted 2 months ago

Uber Support is rated 1.1 based on 2,188 reviews