Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,188 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Uber Support made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Uber Support 1 star review on 4th July 2025

474

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Es una compañia de ladrones no te pagan lo que dicen y se cogen todas tus ganancias”

Helpful Report

Posted 2 months ago

“First of all I was told I was not technically inclined because I couldn't hear the person. Then I was asked not to get mad because.i had an appointment and for some reason it wouldn't take my debit card information over and over again. So I said I have to go amd hung up the phone. Maybe it was just the person I was dealing with.”

Helpful Report

Posted 2 months ago

“Uber in general is just not a company you should do business with their driver are able to lie and steel from you with minimal repercussions and I am very unsatisfied with their services as a whole.”

Helpful Report

Posted 2 months ago

“I am not upset with any of the drivers but I am upset that I had a driver within 2 minutes away and it got canceled for me to have to wait another 17 minutes. This is very unprofessional on Uber's part.”

Helpful Report

Posted 2 months ago

“Uber is the worse they don’t even have a contact information anymore.”

Helpful Report

Posted 2 months ago

“There is ZERO support from Uber. You're better off finding customer service from another company.”

Helpful Report

Posted 2 months ago

“I'm a driver with Uber and this platform is very unreliable. They take a large portion of your money for the trips that you perform and customer service is full of broken English speaking individuals that just transfer your calls to different departments. Customer Service gets upset with you because they can't understand you, but it's not my fault that English isn't their first language. Bring back English speaking customer service representatives and I would continue to drive with them. Until then, I suggest driving for Lyft. The app constantly crashes and you'll constantly get spam calls regarding your account.”

Uber Support 1 star review on 13th April 2025

Helpful Report

Posted 2 months ago

“No issues with the ride but Uber played a dirty ruse by sending out an email with a promotional QR code that can be used for the fast track at Rome airport and shopping discounts. Needless to say, there was no QR code in the email No one replied to the support email. Customer service ranks zero”

Helpful Report

Posted 2 months ago

“Ripped my account off and is ignoring me”

Helpful Report

Posted 2 months ago

“Uber is a terrible company that shows zero respect for its drivers. They treat drivers like disposable labor, constantly threatening to deactivate accounts for rejecting low-paying orders or trips that are unreasonably far away. As independent contractors, drivers should have the right to decline unfair rides without punishment, but Uber bullies them into accepting everything or risk losing their income. Another major issue is Uber’s policy on pets. Drivers with allergies or who simply don’t want animals in their car are forced to accept them or face penalties. This is unacceptable—drivers should have the right to refuse for health or personal reasons. Safety is also a huge concern. Passengers should be able to choose the gender of their driver, especially since many women (and even men) feel uncomfortable being forced into a car with a stranger of the opposite sex. Uber does nothing to address this, putting both drivers and riders at risk. Customer service is practically nonexistent. When issues arise—like drivers wasting gas driving across town for an order that was already picked up or canceled—Uber refuses to compensate them for their time and expenses. Their system is outdated and exploitative, leaving drivers to bear the cost of Uber’s inefficiency. Overall, Uber prioritizes profits over people, exploiting drivers while offering little support or fairness. Until they make serious changes, I would never recommend driving for them or using their service. **1 star is too generous.**”

Uber Support 1 star review on 12th April 2025

Helpful Report

Posted 2 months ago

“No access to live agents”

Helpful Report

Posted 2 months ago

“Uber attempted to charge me $5 on my account which caused an overdraft after I paid for my services. I did not approve it they did not notify me of the charge! 2 Days Later the charges gone/disappeared. The even bigger problem is there's no customer support there's no way to talk to a live human being and for such a big company they should treat their customers better. Just on principle I'll never use Uber again ever.”

Helpful Report

Posted 2 months ago

“the worst customer support service in the entire world.”

Helpful Report

Posted 2 months ago

“pissing in a parking lot on my property. Disgusting dregs of society”

Helpful Report

Posted 2 months ago

“Why the hell do Drivers accept rides and roam around here and there and then cancel them? If customers do that, Uber charges. If we cancel after accepting the ride, Uber charges. Also, if we are late, Uber charges. But we don't get any compensation if the driver cancels and accepts even if they don't want to go. Uber thinks riders have free money and time to spend on them.”

Helpful Report

Posted 2 months ago

“Yesterday I ordered a ride from JFK to my home and today I found out an additional charge of 16 plus dollars for trip cancellation that I didn’t have. Driver was very nice and we safely got home”

Helpful Report

Posted 2 months ago

“Worst run company for business use. We never go more than a week without an issue generated by Uber. We call and call and get no support at all. Brutal”

Helpful Report

Posted 2 months ago

“It's been a week we are facing alot of trouble while booking the rides from uber the service are getting very poor day by day and the prices are touching sky for 2 kms uber is charging 130 for an auto rides we are very disappoint from our recent experience with uber, Taking local auto are much better as compared to uber.”

Helpful Report

Posted 2 months ago

“Its been a week we are facing alot of trouble while booking the rides from uber the services are getting very poor day by day and the prices are touching sky for 2 kms uber is charging 130 for an auto rides we are very disappointed from our recent experience with uber, Taking local auto are much better as compared to uber.”

Helpful Report

Posted 2 months ago

“I ordered two pizzas and a salad through Uber Eats, and I’m extremely disappointed with the experience. Uber has clearly intentionally changed the checkout process to hide the full total until after you pay. Just seconds after I confirmed the order with Apple Pay, the total came out to $95—far more than expected due to excessive hidden fees. I immediately canceled the order, not even a full minute later, but Uber still charged me $75, claiming the restaurant had already started preparing the food. That’s simply not true. The order was placed at 8:47 PM, and the restaurant closes at 9:00 PM. There’s no way the kitchen began making the food in under a minute, especially that close to closing time. Uber’s practices here are deceptive, misleading, and exploitative. Customers should be fully aware of what they're being charged before committing to a payment—not after. Be cautious when ordering from Uber Eats, especially if you’re considering canceling due to their astronomical hidden fees.”

Uber Support 1 star review on 10th April 2025

Helpful Report

Posted 2 months ago

Uber Support is rated 1.1 based on 2,188 reviews