Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,189 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,189 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 4th July 2025

474

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They did not make me happy....waited for 1 hour and 1/2 for a ride that never came. YELLOW CAB come back Please!!! I thought mankind was suppose to be progressing not regressing???”

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Posted 3 months ago

“They did not make me happy....waited for 1 hour and 1/2 for a ride that never came. YELLOW CAB come back Please!!! I thought mankind was suppose to be progressing not regressing???”

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Posted 3 months ago

“Almost always useless. Call center is located halfway around the world to save on labor costs, but provides poor service. Every conversation is scripted and you will always know what they're about to say. Take a piece of advice. Stop paying your board and executives high salaries and invest in your business.”

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Posted 3 months ago

“Why uber drivers does not accept rides when ever there is a rain ?”

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Posted 3 months ago

“I was bragging up Uber to my husband as an economical way to get to the airport, and I reserved a ride from Everett Washington to SeaTac airport two weeks in advance of our trip. The driver was confirmed to pick us up at 4 am. At around 4:05 he called and asked where we were. He didn't have our correct address and was at a coffee shop in downtown Everett. He sounded confused and we decided there wasn't time for him to meet our schedule, so I canceled the ride and we drove to SeaTac. Now we're looking at a big bill for parking at an airport lot for two weeks. That was a stressful and needlessly expensive way to start our trip. The only good thing was that we got our cancellation fee refunded. I was really disappointed, my husband was furious, and I doubt if we'll ever use Uber again.”

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Posted 3 months ago

“Uber driver picked up my daughter and tried to drop her off at her high school, which is 5 minutes away from our home. Refused to take her to her dorm because she said NO to an additional charge 😡 The fair was paid already for the correct location. I am not sure why he had a different address that. The one booked. She ended up walking back home due to his incompetence. He had the nerve to charge her a cancellation fee after he cancelled on her while she was explaining”

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Posted 3 months ago

“Terrible, Terrible service. Ordered the ride well ahead. Waited for 45 minutes only to see (on my phone) drivers come close to the house, but never show up. Uber never bothered to alert me. As a result I completely missed an important doctor's appt. Absolutely no way to contact Uber by phone. I will never use this service again.”

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Posted 3 months ago

“Different prices every day. It's 40rs one day and 50 rs the next day for 1km. After 9am, no autos available. All they show is to add tip for fast pick up. Worst service. Today I waited for almost half an hour for auto.”

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Posted 3 months ago

“Absolutely terrible. Already waiting a long time for a driver to accept. A driver finally accepts and 8 minutes of waiting a d seeing the car lowly get closer... The driver cancels!”

Uber Support 1 star review on 1st April 2025

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Posted 3 months ago

“The Uber Eats driver disregarded my specific instructions regarding a food delivery to my office suite and left the order in the building lobby. She did not notify me of this lazy error and by the time I figured out the problem and went down to the lobby to retrieve my order, the food was cold and quite unpalatable. I contacted Uber Eats customer service and requested a refund of ONLY the tip I left the driver since she completely messed up, but Uber Eats would not even consider such a refund. This is absolutely terrible customer service, the cost to Uber Eats in order to maintain my loyalty was paltry, and I will no longer use their services.”

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Posted 3 months ago

“Your location name allocation is soo soo pathetic. I wanted to reach xperia mall and you guys just left me to an auto stand near dadar station from which I can go to xperia mall... And that was only 2 mins away from where I was... Seriously you guys are making us fools to get money.”

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Posted 3 months ago

“Worst service..Drivers took up the ride standing at one place and on calling they are not receiving the call...if you don't want to come jst pick up the cal and say no...our time is also precious.. company should take action against such drivers if they don't want to come better leave this job.”

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Posted 3 months ago

“"I recently took two Uber rides on the same route, from Vikrant Hospital to Fitness Battalion in Pune Phase 3. The first trip at 6:30 PM was charged 40 rupees, which seemed fair. However, I had to take the same route again at 11:30 PM, and the fare doubled to 80 rupees. I understand surge pricing might apply during certain times, but the difference seems excessive, especially since it was the same route at a later time in the evening. This has left me feeling frustrated and unsure about the pricing structure. I would appreciate further clarification on the reason for such a large fare difference."”

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Posted 3 months ago

“Ridiculous price range for what the app considers a busy demand rate, shouldn't be quoted at almost $83 for a 15 minute ride. Do better on y'alls pricing intervals”

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Posted 3 months ago

“Worst service provided by uber after fixing the final charge it will ask for tip to confirm the request...no one will accept in the morning, if they accept also after come to the half way they will cancel request ...waste of time”

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Posted 3 months ago

“The Columbia SC VAMC uses Uber for folks who are having a minor procedure and live alone. My Uber driver Dionne was great on the way to the hospital, but David on the way home was TERRIBLE!!! He was rude, did not help this older woman on a walker get into his big truck, did not appreciate my instructions to get home quicker than his GPS told him, and he vaped something that nauseated me so much I felt like throwing up. I will certainly let the VA know about this as Veterans deserve better care and respect than this man showed this Viet Nam Veteran.”

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Posted 3 months ago

“I booked a ride for the airport a week ago. I had an old card on file so instead of asking for different payment they cancelled my ride. They were nice enough to tell me I would need to re order ride thankfully it was the day before so prices were higher. Uber sucks this was crazy stress to put on us.”

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Posted 3 months ago

“Whenever I do uber there is always long wait time, even though I can see that there are multiple drivers in my area, still my trip always get appointed to the driver who is 10 minutes away. This does not use to happen before but from past month, everytime i do uber I face this problem.”

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Posted 3 months ago

“I don't know how Uber comes up with these prices they just got done charging me $32 for a 15 minute ride stop overcharging people you're ripping people off!”

Uber Support 1 star review on 30th March 2025

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Posted 3 months ago

“Melinda in Grand Rapids, Mi is horrible, she said she was outside my work and then lied about it. when she was actually 20 minutes away, it would’ve been fine but I had to wait in the cold for her. When I got in the car she didn’t greet me at all after saying hello to her and she missed my drop off point twice! Horrible”

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Posted 3 months ago

Uber Support is rated 1.1 based on 2,189 reviews