Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,308 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,308 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 24th August 2025

MR Daniel Harris

501

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The new "Exclusive" trash update that now tell drivers that they need to except ot will lose their status is complete bs. The trips are longer and the price that the drivers make are less now that this nonsense is taking place. Don't you people understand that we use fuel and put miles on our vehicles. You are going to lose a lot of drivers.”

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Posted 3 months ago

“I called to report the extra charge. They didn't look for a solution. They never refunded my money. The amount I owed was 18 dollars, and they charged me 67 dollars.”

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Posted 3 months ago

“Tried for over an hour trying to get a driver but none in Tampa area. Then Uber tries to charge me for unfulfilled status. They kept saying find another driver. Drivers were never appointed to us. Luckily a cab driver was there. I will never request Uber again.”

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Posted 3 months ago

“I will never be using Uber again. I canceled my account but was still being charged, so had to delete my account "again". Hopefully it works this time b/c GOOD LUCK trying to speak with customer service for anything!!!!”

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Posted 3 months ago

“Pathetic. According to Uber, I took a trip that took 2 hours for a distance of 1.6km. I had to press the Cancel button because if I didnt, I would still be in the cab. So I was charged R221.00 for cancelling. Beware of these people. Just as corrupt. Best go with Bolt.”

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Posted 3 months ago

“They don't do anything to fix the problem, instead they send an email and nobody gets on the phone. There's no one that you can actually talk to about the problem that you have, it's almost like they're putting the problem at the user's fault”

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Posted 3 months ago

“Cab drivers came nearby and asking extra charges more than 80 rupees.”

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Posted 3 months ago

“I tried to contact ubber support they did not help me at all .”

Uber Support 1 star review on 16th May 2025

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Posted 3 months ago

“Uber support pacifies drivers by saying they will look into the drivers concern/issue. Nothing is done. They do not care about the drivers. It doesn't matter if it's your fault or not as to why you have to cancel an order it goes against your cancellation rate and Uber will do nothing to fix it. It doesn't matter if you did everything correct in a delivery even if you look back through the conversations with support what you are saying Uber will still allow that negative review. If you cancel something because the restaurant is closed or not making food and still receive requests for that restaurant you declining them because you have no choice will be used against you and Uber will do nothing about that.”

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Posted 3 months ago

“I am just writing on behalf of a driver. He is struggling to get his uber X working. And evertime he calls support they are so rude to him every time. I mean your job is to guide to people with questions and help them, not just keep extending the timelines. These people really need to do their job. Just sitting there and getting paid for getting rude to people is just not acceptable. Uber should hire better people who actually understand the phone etiquettes and actually know how do the job.”

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Posted 3 months ago

“No hay forma de comunicarse con Uber vía telefónica y eso está mal, Mal, MUY MAL!”

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Posted 3 months ago

“They canceled my ride five minutes after my pick up time and charged me $25.00”

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Posted 3 months ago

“Beware: We had reservations for a 4:00 pickup with Wesley in a white Honda CRV. The ride was guaranteed until 5 minute before pickup time and then canceled! Because of this we had no way to get to the airport for our flight! This is the second time this has happened. It’s also the last time we are trusting UBER!”

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Posted 3 months ago

“I am a driver, i have had constant issues with uber and with another store to where im losing money hours and time, and because of all this im being affected and about to lose the job because of the mistakes with the store, and not being compensated fairly for all these issues and then waiting 31 hours for a supervisor to call me regarding the issues. Everything about uber and how they treat drivers is very unprofessional and beyond unacceptable”

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Posted 3 months ago

“Did not get paid for a shop and deliver and Uber Support provided ZERO assistance, other than a verbal guarantee that funds were paid when in fact they WERE NOT.”

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Posted 3 months ago

“Did not apply my voucher ,and when contacted them within the hour and then said I didn't contact them within 48 hours,made several calls the same evening only to be hung up on by an automated service ended up paying £45 instead of £35”

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Posted 3 months ago

“Using Uber has been a not good experience for me. I just requested a ride and the car not only passed the pick up location twice then was no where to be found when they said the have arrived. The driver most definitely was not no where near the pick up address. Now all the money I have is gone and I can't even get a ride now. I spoke too customer service and all the time and information that I gave then and the Time I wasted did nothing and yet and still I have no ride or money on my card. Now I have to wait for someone to contact me back so the situation can be fixed. It's a shame that there was no supervisor available and I have to wait all because the driver made the mistake and didn't even try to call me so he can get to the correct location. All the money Uber makes you would think that they will do better when there is an issue. Seems like all they care about it taking our money. How about value your customers...I'm switching to lyft”

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Posted 3 months ago

“Rip off uber takes your money”

Uber Support 1 star review on 10th May 2025

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Posted 3 months ago

“I'm extremely disappointed with Uber's practices. As a driver, I've experienced: - Unfair deactivation without clear explanation - Lack of transparency in decision-making - Misleading information about earning potential - Prioritization of self-driving tech over human drivers It seems Uber's focus is on profits, not people. Drivers are treated as disposable, with little support or recourse. Beware: If you're considering driving for Uber, be aware of the risks and potential unfair treatment. Uber, listen up: Treat your drivers with respect and fairness. It's time for change!”

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Posted 3 months ago

“The worst costumer service ever.”

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Posted 3 months ago

Uber Support is rated 1.1 based on 2,308 reviews