Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,513 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,513 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I couldn’t get any help at all. The bit simply told me that the fee I was charged was the same as the estimated fee even though it was more than $10 over that cost. 3 toll roads were used without asking what I wanted and I was unable get any redress. This has been happing very frequently over the past 10 days. I couldn’t access the messages in a way which allowed me the opportunity to share my experience with Uber.”

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Posted 4 months ago

“Absolutely ZERO customer service. Everything is directed to the app. The worst customer service I have ever experienced!”

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Posted 4 months ago

“I'm really disappointed with the customer service I received. I got two responses that had nothing to do with my actual complaint, and one of them even included the wrong name—making it clear that my issue wasn’t properly read or addressed. To make matters worse, the second response was just a copy of the first one. This kind of support feels careless and unhelpful.”

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Posted 4 months ago

“How are you going to charge 91 dollars for a ride and only pay the uber driver 35 dollars. The uber driver even told me how completely unfair this is.”

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Posted 4 months ago

“They over charge me for rides”

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Posted 4 months ago

“'Uber minutes' are like 3-4 x real minutes. The app messaging states oh just a few minutes away, which is often rubbish. A driver allegedly 3 min away just took 20, at 11.30pn in Huddersfield. This app does not respect your safety.”

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Posted 4 months ago

“Im still waiting for a ride at 4:30am and i need a ride to get to work on time but uber isnt making it easy tryinng to get to my truck . Now showing no available drivers in a highly populated area”

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Posted 4 months ago

“Uber has started to overcharge and on top of that they have started asking for tips and when matter reported to grievance team they are rude”

Uber Support 1 star review on 4th July 2025

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Posted 4 months ago

“Food got token by Uber driver .. they hired thief's n all”

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Posted 4 months ago

“Criminal. After waiting for 3 hours my order was marked as delivered. Except it wasn't. I spent hours arguing for refund and being told I wasn't eligible. I eventually got a partial refund. For the food. Apparently they think they get to keep the drivers tip for the order he didn't deliver. I'm never using Uber again”

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Posted 4 months ago

“This is the worst plataform I been 3 year on a background check with them and they still reviewing my documents it doesn’t make any sense and if you wanna talk to customer service, they don’t have that they only want you to send them text message. I think this is not the way you run a platform.”

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Posted 4 months ago

“I used Uber eats to deliver my food. I even gave the drivers a tip I had to cancel my order because they kept changing drivers/delivery drivers like five times plus the time kept changing. Remind you I am at work on lunch break while this is happening. My total cost of food was $55. They charge me the whole $55 because I canceled my food. I only have 30 minutes to wait on my food not a hour or two but AnyWho, thank you Uber eats we will never use you all again. Hope it was worth the services”

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Posted 4 months ago

“If u could give uber support zero stars, i would. I’ve been going back and forth with them on a random $1 expense that is not a hold and is not accounted for on any of my receipts. I explained multiple times that I need all amounts accounted for via a receipt for business expense purposes and was given no help fixing the issue. Over the course of our messages, the random $1 was never clarified and different customer service representatives on the same chain kept changing the reason. It went from “it’s likely a hold on your account - wait a few days” to “this is within the estimated range for your trip”. I explained that I didn’t even care about the expense (though it was frustrating they couldn’t even pin down the reason for it) I just needed an updated receipt. They kept avoiding the question and closing the message chain (saying they completed the help request).”

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Posted 4 months ago

“Uber is a scam they lure you in with there competitive price's and once you're comfortable, they become unreliable, they will post a time of pickup and without warning cancel your trip and charge you double the price for the trip that you didn't even take. I have mad patience and respect for Businesses that truly care about their customers. Uber is honestly taking advantage of people. I personally went through many false charges on my bank account. I advice everyone to spend the extra money and deal with "Lyft", they're a much more organized and people friendly company.”

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Posted 4 months ago

“Uber customer support is TERRIBLE. My account was hacked. I sent Uber two message through the app and ZERO reply and it has been almost 48 hours. There is no phone number to call. The only number I found was was the main corporate number that the SEC requires them to have, but it's not even manned and yuou get a voice message saying they only have a phone number for regulatory purposes in California for privacy related concerns. So I tried that in order to actually speak with someone. I entered my phone number as it told me to do, and that feature doesn't even work. What a horrible company.”

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Posted 4 months ago

“worst support team ever full of people from 3rd word countries”

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Posted 4 months ago

“My credit card was used by someone in another country for several rides before I saw it appear on the credit card statement. Uber insisted that I know this person and I must tell them to stop using the credit card. I have never met the person in my life and it is a clear case of fraudulent use of my card. My account has not been hacked and Uber refuses to refund the travel that I did not do. I believe that someone within Uber shared these details with the person in India.”

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Posted 4 months ago

“Ho utilizzato Uber a Valencia dall'hotel all'aereoporto. Sull'app c'era scritto che sarebbe costato dai 19 ai 25€, mentre invece mi hanno addebitato su PayPal ben 35,95 €! Tra l'altro l'autista non parlava nemmeno inglese ed era impossibile farsi capire. Da notare che all'andata con un normale taxi ho speso circa 25 €, mentre al ritorno con Uber oltre 10€ in più!”

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Posted 4 months ago

“I used Uber eats fir first time about 3 weeks ago, and a week later a $15 off from Uber eats showed up on my notifications. It was about time for lunch so I decided to use it ordering a meal from a nearby restaurant. I follow all the instructions and on every step the price always reflected the discount. However, when I completed the payment they charged me for the full amount of the order, informing that the discount couldn't be applied. No further explanation. I tried to cancel the order, but I couldn't find the way to do it. I decided to place a complain and guess what...there is no way to do it. I wanted to call the company, but there is no phone number anywhere. No email, no messages nothing. It's a gost business. You can only use the app to give them business but they don't care about you. I can't believe a company can work in USA without any means for costumer to have a service.”

Uber Support 1 star review on 30th June 2025

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Posted 5 months ago

“I don't get why I am being charged R200 extra for a trip that charged me R168..i like Uber but at this points you guys are dropping the ball..I can't request anymore because of this it keeps on popping up demanding a payment for what??please fix this..not good at ALL!!”

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Posted 5 months ago

Uber Support is rated 1.1 based on 2,513 reviews