Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,308 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,308 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 24th August 2025

Anonymous

MR Daniel Harris

504

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No one answered and no one helped. I was not only followed by my driver and yelled at but also on multiple occasions my drivers drove past me and my service dog or denied me access. One of my drivers almost ran over my foot trying to get away. I’m not a confrontational person and I always send a text ahead of time letting them know I have a service dog and some of them won’t cancel until they drive past me. Some of them even trying to get me to pay a fee to cancel for wasting their time when it’s against Uber policies to deny access to a surface animal.”

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Posted 3 months ago

“Horrible service. They go out of their way to not connect you to an actual person anymore. Very disappointing being that you choose the option to chat with a human agent. Then it just tells you that you have sent an email and we will let you know if we care or not. Just cancelled our membership and will never renew. Also out of principle will never be using any of Ubers services every again.”

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Posted 3 months ago

“Recently used Uber Auto service and had a disappointing experience. The fare estimate on booking seemed reasonable, but the driver took a longer route than necessary, resulting in a significantly higher fare. When I questioned the fare, the driver insisted that the meter reading was correct, but I suspect otherwise. It felt like a deliberate attempt to misguide and overcharge.”

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Posted 3 months ago

“Uber ride has become extremely greedy down to the penny and what you forget is that we as customers, would too”

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Posted 3 months ago

“I do want to put out there that Uber allowed a driver to give me a bad rating even after I contacted them and told them what happened. The driver was making me feel uncomfortable because he was trying to flirt and make conversation with me about my personal life asking me personal questions. When I told him those were personal questions he got offended and after his ride my rating score went down which was not fair for me. As a women traveling alone I don't feel I have to give a man I never met all of my personal information.”

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Posted 3 months ago

“I got a ride 50% lower than Uber. I used to use Uber a lot. Thanks Lyft, I can erase uber app from my phone now. And like I said, i used to call only Uber. Mind changed ✅”

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Posted 3 months ago

“In coimbatore all the auto uber drivers are demanding more money than shown in app and they won't ride if we don't give the extra money within 2 days I lost around 500+ rupees just by paying the extra amount”

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Posted 3 months ago

“if I could give 0 stars I would. worst ride company in the nation. I tried for over 2 hours to get a ride and nothing… I then called the Uber company to speak to someone and even they couldn’t help me out and get me a ride. Worst experience ever! I will never recommend this company to anyone I know.”

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Posted 3 months ago

“Had many last-minute cancellations. They’ll drive right by you to get a better fare. Unreliable!”

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Posted 3 months ago

“Uber is too expensive and the drivers cars are not in good condition.”

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Posted 3 months ago

“Had issue with online payment. Emailed the customer service only to have tell me I went against their T&C. When I asked they refused to give any further explanation.”

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Posted 4 months ago

“Well, today I decided to open a DiDi account. Why? Because the Uber driver cancelled the trip. I didn't realise for over half an hour. I had to book another trip. Uber then charged me $25 for cancelling. I've decided to vote with my feet.”

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Posted 4 months ago

“Wow, shoutout to Uber support for being the most impressively useless service I’ve ever dealt with. Truly a masterclass in wasting people’s time. I’ve had an ongoing issue with my account for what feels like forever, and not a single person has actually helped me. It takes hours just to speak to someone, and when I finally do, it’s like talking to a robot that’s trapped in a never-ending loop of copy-pasted scripts. They keep saying, “We’ll look into it” or “We understand your frustration” but spoiler alert: they don’t. Nothing gets fixed. Ever. It’s honestly impressive how little they care. I’m convinced this company put more effort into designing the shape of their app icon than they did into training support staff or setting up a working phone system. No offense to the humans answering the phones—I know they’re just doing what they’re told—but whoever runs this support system clearly thinks “customer service” is just a fancy way to say “delay and deflect.” Absolute trash support. 0/10. Would rather argue with a wall.”

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Posted 4 months ago

“At Pune airport I waited for 45 min for a taxi in vain. Finally had to take an auto. God knows what they are doing ….”

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Posted 4 months ago

“I have spent over 4 hours trying to get someone to help me get my phone back after leaving it in a Uber, and after 5 phone calls, and several online messages, I was given the same formulaic non helpful dialogue, with no one who has English as a strong language, or who can only talk to customers from a script with no customer help whatsoever, as I couldn't be verified due to Uber having an email linked that i have no idea what it is. I was promised 2 call backs, and it had been escalated to the team to get the driver to call me, and when asked to speak to a manger there has been none available all day - nothing has happened apart from getting more frustrated by the hour. I am appalled by the obstacles and nonsense put in the way to get anyone to listen and respond appropriately and still waiting 5 hours later for some information despite calling and e mailing all day”

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Posted 4 months ago

“I cannot cash out due to glitch in Uber system. I cannot add banking or debit card information. I was told 24-48 hours. It’s been almost 5 days. Time to contact legal counsel.”

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Posted 4 months ago

“Uber assigned my food order to a driver who did not have base access on a military installation. The driver informed that I must cancel the order on my end in order to get a refund. However, uber claimed that because I had initiated the cancellation, I am stuck with the cancellation fee to compensate the restaurant and driver on behalf of uber flaw in its system. Furthermore, after inquiring if my future order will be deliverable by a driver with base access, uber support suggest I perform uber job by reaching out to the assigned driver to confirm whether or not they can get on base or walked 30+ min to retrieve my order at the gate. Uber refused to refund me when it’s entirely their fault.”

Uber Support 1 star review on 19th April 2025

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Posted 4 months ago

“Uber has blocked me without calling to confirm with me what happened? Am shocked at what you'll have done to a regular customer. I have had two bad cases with uber go drivers which I reported immediately. The customer care seemed concerned and after all this I am blocked today with no fault of mine. I am going to take this matter up seriously. I was left stranded with a four year old kid on the highway by the uber go driver who refused to drive as his ac wasn't working and I asked him to make it high after a long time. Second driver says don't add stop while in Uber. And you'll block me great! Shame on your team.”

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Posted 4 months ago

“If you love missing food and uber doing nothing about it then you’ll love it”

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Posted 4 months ago

“It is completely unacceptable to promote a few minute arrival on the main page of uber and then when selected it’s 5-10x more time. When I select business ride or XL bc it’s quicker and more expensive, I shouldn’t then have to wait 10-15 minutes. I’m definitely switching ride shares for business and personal.”

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Posted 4 months ago

Uber Support is rated 1.1 based on 2,308 reviews