Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,513 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,513 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We scheduled an Uber to the airport a day in advance. About 10 minutes before pickup, the driver called and insisted we cancel the ride and pay him cash directly. When we refused, he became pushy and unprofessional — then refused to come at all. Completely unacceptable behavior, especially for a time-sensitive airport ride. Uber should take stronger action against this kind of misconduct.”

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Posted 5 months ago

“I needed an uber xl to take myself and art work to a local art market. I had phoned Uber afew days previously to ask if this was fine and told be me to prebook the trip which I did. However in extremely poor English the driver only allowed me to put my boxes in the boot of his people carrier, claiming he’s not allowed to use the passenger seats? Completely going against all I had be reassured by Uber, and making the ‘XL’ vehicle pointless for my needs. A hateful experience all round.”

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Posted 5 months ago

“They have used lots of words but not addressed the issue I have. I still can’t log into the virtual queue at my airport.”

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Posted 5 months ago

“bad service, bad customer service, no way to call them, refuses to take responsibility & always gets orders wrong”

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Posted 5 months ago

“Uber charged me extra amount than it was shown in the app while booking the drive. Also driver didn't follow the correct route. He missed one turn that makes the drive very long, and for that the Uber charged me extra dollars. Not best and safe option for ride.”

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Posted 5 months ago

“Uber drivers need to be held responsible for bad driving, aggressive behavior and unsafe driving. On the other side of it uber needs to pay their driver's way more then they are making. Corporate greed at its worst. Uber drivers drive me every other day 90 kms and get paid around $15 to $20 for that trip. They have to pay their gas on top of that. The totals for the trips are around $80 to $90. Come on Corporate greed do better!”

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Posted 5 months ago

“A1 trash service”

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Posted 5 months ago

“Terrible and useless customer service, especially if you cannot recall your account information to login on another device.”

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Posted 5 months ago

“I was double tipped for a ride. I went to try to rectify the situation and I was told that i need to pay attention to what I am doing and that they could not correct the situation. The fact that you can not speak to someone over the phone about the situation is also a horrible idea.”

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Posted 5 months ago

“Not at all a reliable system to depend on city travel at all. I had to wait for more than 1.5 hour andd had to cancel and rebook 7 times at LTT. Deleted Uber app.”

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Posted 5 months ago

“Shocking service after complaining about how my driver drove me for an hour, hard acceleration and braking constantly, swerving in and out of traffic at speed. Complained to customer service and they hung the phone up on me complaining when I said no satisfactory outcome”

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Posted 5 months ago

“This is about a food delivery that never happened. We (wife and I) ordered from a restaurant but they don't do deliveries from that Restaurant. Even thou the restaurant is on their site The only way I found out was I called the restaurant to give details about my order. In turn the employee informed me that they don't have a delivery account with Uber and this happens a lot. So I had to cancel the order even though they changed me $89.00 already. When I cancelled it they charged me a $63 cancellation fee. For a issue that was their own fault. So I made my order with GrubHub no problems. Now they have to fight by bank because I will not pay for something I didn't receive nor was my fault.”

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Posted 5 months ago

“It's crazy how uber doubles the price sometimes triple the price on holidays and weekends.”

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Posted 5 months ago

“I have 3 drovers so far acting very rudely. Just yesterday i requested my driver to put the window down because i get car sick, amd turn the music off which was very loud and my head was hurting He shouted at me saying "im mt ur chaffeur, get out my car" after me calmly explaining i wasnt being rude my head was hurting he got rude with me and told me to get out the car. Dropped me in an unfamiliar place and drove off. U guys need to make ur rules strict on how ur drivers treat ur customers”

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Posted 5 months ago

“I've been a loyal Uber Eats customer for years, ordering almost daily. Today, I placed a food order, but the restaurant called twice to tell me they were out of the item. They told me to cancel the order and said I wouldn’t be charged. I followed their instructions and canceled. Then Uber Eats charged me anyway. When I contacted support, they refused a refund, blaming me for canceling even though the cancellation was due to the restaurant being unable to fulfill the order. I just spoke to the restaurant again they confirmed they never charged me. This charge is 100% on Uber. I paid for food I never received, and Uber is refusing to take responsibility. This feels like a scam, and I won’t let it slide.”

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Posted 5 months ago

“Took Uber from Atlanta Airport on 5.30.2024 for $38.63. I paid for that trip in 2024. I took another Uber from Orlando Airport on 5.30.2025. I paid for that trip. I WAS CHARGED FOR THE 2024 TRIP AGAIN on 5.30.2025. Uber won't remove that charge - too late. EVEN THOUGH I WAS JUST CHARGED.”

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Posted 5 months ago

“TERRIBLE and RUDE”

Uber Support 1 star review on 18th June 2025

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Posted 5 months ago

“I’m very disappointed with the level of support received from Uber. I submitted a complaint regarding a surcharge on my trip three weeks ago, but despite multiple follow-ups, the responses have been repetitive and unhelpful. It appears the issue is being rushed without proper resolution. After three weeks, I have yet to receive a meaningful answer. This has been one of the most unsatisfactory customer support experiences I've encountered.”

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Posted 5 months ago

“no help at all they dont even care if you have been scammed or not”

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Posted 5 months ago

“Me atendió Gustavo Castillon , me mandaba a hacer algo para solucionar mi problema con la aplicación y al momento se desconectaba , yo le decía que estaba en línea todavía , hasta que dejó de escribirme estando él en línea y al final se desconectó y me dejó a medias de todo el proceso larguísimo q había pasado ya”

Uber Support 1 star review on 16th June 2025

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Posted 5 months ago

Uber Support is rated 1.1 based on 2,513 reviews