Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,198 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,198 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 9th July 2025

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Uber Support 1 star review on 24th June 2025

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Uber Support 1 star review on 31st May 2025

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Uber Support 1 star review on 27th May 2025

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472

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If u plan to schedule a ride it will cost you 25% to 30% extra . Yesterday night I booked a cab from Faridabad sector 21A to T3 airport this cost me for INR 800 and when I was just checking in the morning at 6 am the price was INR 600. SO always book the ride instantly instead of scheduling it.”

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Posted 4 months ago

“Uber has become terrible might as well be thieves charging authorization holds for no reason and you rarely get your money back they need to stop.”

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Posted 4 months ago

“Booked multiple rides today morning. The driver allocated automatically kept changing or the Driver did not move or if the Driver was moving the time kept changing. Waited 20 mins in the morning. Unable to not go to work on time. Took a cab from another company to get to work. Really really disappointed. Will not use Iber again and will make my family doesn’t use Uber either in the future.”

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Posted 4 months ago

“The app glitches and took me to the wrong location and then charged me $20 to go 1 mile to the correct location. The support is nonexistent. Either a phone call that hangs up on you telling you to take the app and then an app that doesn’t understand the issue. I will never ever use Uber again.”

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Posted 4 months ago

“As of late y’all raising prices for a trip, on top of that you have us waiting 15 to 23 minutes now. Your services are getting bad. Your prices are getting higher and I use your every day and I’m changing about not using your anymore due to the pricing and your long waits for pick up.”

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Posted 4 months ago

“I had a terrible experience with Uber on the night between Friday, February 21, and Saturday, February 22. The price shown at the booking was completely different from what I was actually charged. First ride: Estimated €18.20, charged €25.20 Second ride: Estimated €18.20, charged €37.00 Third ride: Estimated €11.20, charged €23.10 Total estimated: €47.60 Total charged: €85.30 ❌ That’s an overcharge of €37.70! On top of that, my credit card was pre-authorized multiple times. I have tried reaching out to Uber’s customer service, but there is no way to get in touch with an actual person for a refund request. It’s completely unacceptable to display one price and then charge almost double after the ride. If Uber wants to charge higher fares, they should show an accurate estimate upfront instead of misleading customers. I have been using Uber for years, but this experience has made me lose trust in the platform. Be very careful when booking—what you see may not be what you actually pay.”

Uber Support 1 star review on 24th February 2025

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Posted 4 months ago

“Terrible customer service, do use to order food the will mix up your order and not refund you”

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Posted 4 months ago

“Driver never showed and charged.”

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Posted 4 months ago

“No refund for food not arriving, customer service replies were long, meaningless and delayed. A simple question can take days. Nor deserves even 1 star.”

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Posted 4 months ago

“It has been a month and countless emails of me trying to get support from uber support and nothing has been fixed. I continue to get the same useless responses and promises that are never filled by the support staff. It is as if they don’t even bother to read what the issue is at all. 1 month and not one thing has been done to help my issue. I can not change my legal name on my account, I am not suppose to have a driver account at all ( I am a rider only). I can not change my payment method so that outstanding tips can be paid as the account is not in my legal name. I can’t change my name until the tips are cleared. Support keeps telling me to do these things I can’t do because of uber‘s system. And the app tells me I have to have support change my name which they will not do. Support is now telling me they can’t void the tips they said they would void a month ago because it has been over a month. And that they can not send my info to an escalation team until I fix the issues I can’t fix without uber support. It has taken them over a month to do nothing but make me upset and frustrated. I have left a very poor review with the Better Business Bureau as well. It is as if Uber support is trying to not help and not read the issues that I am bringing up.”

Uber Support 1 star review on 23rd February 2025

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Posted 4 months ago

“Worst company ever they deserve to be sued a thousand times over”

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Posted 4 months ago

“disabled my account for no reason, even after reaching out to the support team so i can book rides and order food, still they refuse to allow me access to these features. It is a brand new account, with my new email and phone number, as i received a gift card I wanted to use.”

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Posted 4 months ago

“If I could give it a 0 I would. Scheduled a ride for pick up at 6:50am the driver did not show until 7:24am. I requested a partial refund since it did also make me late to work. They refunded me $1 . It’s a joke and why have a reservation option on there if it’s not going to be for the time you reserve. I will be only using Lyft from here forward.”

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Posted 4 months ago

“Bad service, keep waiting to connect to driver and changes the fare charge at end. Pathetic service in delhi.”

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Posted 4 months ago

“Horrible- get real people - ordered and two minutes later cancelled and they said I was charged almost $18 on a $24 order.”

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Posted 4 months ago

“Uber eats sucks ass. I was charged for food I never received these people are thieves and rip people off. I gave the driver directions and he just sat by the Starbucks and didn’t even try to find my house and they cancelled my order. The driver probably ate the food because I’ve heard that has happened before with another delivery company. He said he tried to call me which was a blatant lie.”

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Posted 4 months ago

“they cancelled the order after 2 hours waiting. and funds wont be back in my account for days, contacted supportt, they didnt care at all. theyve left a disabled person without food and money!”

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Posted 4 months ago

“My kid accidentally ordered a meal. As soon as I heard it ding I quickly canceled it less than 45 seconds went by. They still charge my card for the meal even though I tried multiple times to get a refund. Even though I was able to show proof that I canceled it within a minute. They claimed that the restaurant had already accepted the order and made it Don't know how that happened in 1 minute. And they were unable to issue me a refund. I had to call my credit card and dispute the charge and then cancel my card. I had officially closed out my Uber account and then they reopened it saying that I owed the money. For an order one I never received and two should have never even been charged. I highly recommend that you do not use this company for anything. They're extremely untrusted and they steal your money. I still have my proof where the order was canceled under a minute and I'm still fighting the charge 3 months later.”

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Posted 4 months ago

“Useless support. Can barely speak English. Wasted my time and did not resolve my issue in the slightest.”

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Posted 4 months ago

“Uber left us stranded 2 62 year old women.”

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Posted 4 months ago

Uber Support is rated 1.1 based on 2,198 reviews