Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,513 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,513 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AI chat messages are confusing and never understand the situation. It is extremely frustrating when support takes several hours to over a day to get back to you, especially when your account is pending and you can’t make any orders until you’re issue is resolved.”

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Posted 5 months ago

“DO NOT USE UBER!!! I had scheduled a pick up, never got picked up, but was charged for the ride. I don't know if some random person took my Uber ride or if the driver didn't actually pick someone up, but I've been trying to get my money back but they won't reimburse me. I have sent screenshots of my life 360 app showing that I was still waiting at my location at the same time that my driver was driving the route to where I was supposed to go, but they still won't reimburse me. So, I'm done using Uber and everyone else should too so no one else will get charged for a ride that they didn't take”

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Posted 5 months ago

“i requested an invoice for my business expense, which supposed to work on the app feature, but doesn't work for one particular order, they kept resending me "receipt" instead of "invoice" , and think i am dumb. the worst customer service experience ever, when they can't resolve your issue, they just either end the chat or hung up on you , and the next agent would tell you the same thing. absolutely terrible service.”

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Posted 5 months ago

“Uber no longer receives phone calls. They've disconnected their phone. The recording says there will be a link sent with the new number ten hangs up. There's no link or number. I don't have a drive option in my preferences and I've chatted with half a dozen chatters who can't get the job done. Horrible!!!!”

Uber Support 1 star review on 9th June 2025

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Posted 5 months ago

“Zero stars if available. Charged 2x for a single trip. It has happened before. When asked for a refund, they chatted with me that I was CONFUSED. I cannot be confused about being charged twice. I have proof through my bank. Uber will not refund this issue. If lyft was widely available in wichita falls texas, I would never uber again.”

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Posted 5 months ago

“I made an appointment 4 days in advance. All was confirmed and payment arranged. Then at the appointed time I get notified that there is no driver. I found another way to town then found out my return ride was also cancelled. They shouldn't accept reservations in areas where service is poor.”

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Posted 5 months ago

“Main Uber ko ek trusted aur customer help support wali service maanta tha, lekin jab maine help maangi ki mera saman Uber wale vehicle mein chhoot gaya hai, use wapas karwa do, to koi response hi nahi aaya. Ab aap hi batao, koi kaise is app pe trust kare? Main ek hafte se wait kar raha hoon, lekin ab tak koi reply nahi aaya. Agar aur kuch karna pade to woh bhi bata do.”

Uber Support 1 star review on 8th June 2025

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Posted 5 months ago

“I didn't get paid for a ride and customer support just kept sending me through people that couldn't help me. Basically they told me I'm doing this for fun and not for pay.”

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Posted 5 months ago

“can't verify phone number”

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Posted 5 months ago

“Uber sucks”

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Posted 5 months ago

“I was charged cancelation fees for 3 rides due to an operational issue on Ubers end. The drivers went to a different stop, and the pickup notes state that the pickup would be in front of the hotel. Uber claims they approved a refund, but I have not received anything. Over 2 weeks later. I unfortunately will have to take further action to recoup the funds. Very unethical and poor business practices.”

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Posted 5 months ago

“I was charged today for a subscription I never signed up for – Uber One, £4.99. When I contacted customer support, they sent me a message saying I won’t receive my money back for 3 to 5 days. This has left me without money to buy food. I am a vulnerable person with cancer, and Uber is just trying to take advantage of vulnerable people.”

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Posted 5 months ago

“Too bad, drivers never reach on time”

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Posted 5 months ago

“Worst aap we want to go argently to hospital it don't book cab”

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Posted 5 months ago

“The support uber provides for customers is really less than a one. The payment system would not connect my vouchers - worked 50% of the time. I personally paid for the others. When I tried to get uber to correct t their system error. You could not connect with anyone. It’s awful. Clearly they don’t care!”

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Posted 5 months ago

“The call center employees are polite but unable to do anything to really take care of valid issues (such as valuable lost/stolen items) with their drivers. I've been tracking an Uber driver all morning who we will consider a thief. If you are unable to help the riders who pay the fares, there's little point in using the service.”

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Posted 5 months ago

“For the past two months, I’ve been unable to book rides due to a technical issue in the Uber app, and despite raising multiple complaints, the problem is still not resolved. What’s worse is that Uber’s customer service is absolutely pathetic — all I’ve received are copy-paste replies and empty promises. No one bothers to follow up or provide an actual solution. Every time, they claim it’s “being looked into” — and then silence. I used to depend on Uber daily for my office travel, and this technical failure has seriously impacted my routine. But Uber doesn’t seem to care. Their lack of urgency and accountability is shocking for a company of this size. If this is how they treat loyal users, then Uber is clearly not the reliable service it used to be. I’m writing this review so others are aware — if the app fails, don’t expect any real help. You're on your own. Uber, it’s high time you fix your system and stop taking customers for granted.”

Uber Support 1 star review on 6th June 2025

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Posted 5 months ago

“They charged me for Uber One when I didn't even use it properly and now have blocked me from further using Uber till I clear my charges for a service I never used. Fraudulent charges applied should never be tolerated big these companies can threaten customers like myself.”

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Posted 5 months ago

“Poor website, no customer service Will delete app.”

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Posted 5 months ago

“Very bad service. My order is over 40 min late and all they can recommend is a free cancellation with no meal or a $4 credit. Yeah definitely not. Was talking to Diwanshu Singh and he just ended the chat when he didn’t want to talk anymore or find other solutions”

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Posted 5 months ago

Uber Support is rated 1.1 based on 2,513 reviews