Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,198 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,198 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 9th July 2025

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Uber Support 1 star review on 24th June 2025

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Uber Support 1 star review on 31st May 2025

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Uber Support 1 star review on 27th May 2025

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Contacted their customer service. Their agent was not helpful, didn't resolve my issue nor did they even try to , then ended the chat before even asking me if I needed anything else. Horrible customer service.”

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Posted 4 months ago

“I had 2 drivers cancel on me back to back for no reason then I was told I had to pay a cancellation fee. Ripoff!!”

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Posted 4 months ago

“I ordered from Uber Eats last night and received a notification that my order was arriving. Upon opening the Uber app, I noticed that the arrival time kept bouncing from 1 to 2 mins. After 5mins of this, I then saw the Uber driver leaving. I did not receive a notification that my order was delivered, a picture confirming that it was delivered, or a request for my pin that is required by Uber delivery. I then texted the deliver asking if he delivered my food, and if so where is it. He then responded to my message, in Spanish, that it was downstairs in the lobby. Of course, when I got down there it wasn't. When I reached out to Uber Support with my complaint, it took them over 24hrs to come up with a "resolution" which was no resolution. They claimed that the Uber delivery guy tried to get a hold of me, which he didn't, I reached out to him, and that he waited 8 minutes, and then left it in a "safe spot". What is considered a safe spot? Someone else's door? I spoke to the concierge in my building and they told me that he was confused, spoked zero English and got off on the wrong floor. Where is the proof that he delivered it to me, he failed to provide any verification. And on top of that he was unable to communicate and lied, I am now suffering the consequences. I will never use Uber again, for food or a ride.”

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Posted 4 months ago

“On 02.02.2025 I had booked a ride and the bill was paid by cash as insisted by the driver. On 10.2.2025 I tried to book a cab, I was shown the previous amount as unpaid. So I had to pay it and proceeded for booking, the journey was successfully completed and the amount was paid cash as insisted by the driver. Again when I tried to book a cab yesterday the pending amount is seen. Though I had paid the amount my uber account is showing as Rs 563.72 pending. Will someone respond. I have lodged complaint via app also.”

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Posted 4 months ago

“They don’t know anything and never resolve any issue. They don’t even listen carefully and just read you one of their ready made responses. There is no point in having the support team because they are useless.”

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Posted 4 months ago

“It worked out for a while. Until February 19th 2025. When I needed a ride to the doctor's office. I used my Aetna benefits card to pay for the ride. Uber claims I didn't pay them. I called up the Aetna CVS OTC benefits card line. They told me that Uber charged me. Seems they want extra money. Not going to use Uber again.”

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Posted 4 months ago

“Uber support is useless”

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Posted 4 months ago

“Uber is the worst app ever. They are no more empathetic for customers. Ban uber and sign up for doordash and instacart”

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Posted 4 months ago

“Tried to charge me over $100 for a 11 mile ride ridiculous!”

Uber Support 1 star review on 19th February 2025

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Posted 4 months ago

“Yes, uber customer service does not exist. The best way to deal with any disputed charge is with your bank or credit card company!”

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Posted 4 months ago

“I cannot find a way to get to an uber representative. None of the options on the help page apply to my complaint. My actual driver was great. However, I was told that the first driver would pick me up within 10 minutes. That turned out to be over 1 hour! Suddenly I had a different driver. Lisa was supposed to pick me up at first. I wrote her 5 messages on the ap to find out what was going on. She never wrote back. She could at least have notified me of what was going on! I feel that I deserve a partial refund for having to wait for an hour. I walked to the end of the street to help the driver because someone with a flat tire was blocking the way. I stood there for 20 min waiting, and then finally walked back to the house. I have bad knees and hips and this was quite an inconvenience! I don't like the fact that you have no customer service representatives! I am deleting the ap, and will use another service from here on out! I am also going to write a Google review to let others know about your lack of customer service!”

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Posted 4 months ago

“I flew in last night from a LONG flight and picked up Uber. The driver took me out of DC to Virginia and put me out of his vehicle at 112pm. I has to calk another Uber to take me to my destination which is in DC. When I realized that the driver was going a different way and confronted him, he lied and said that this was what I asked for. I felt unsafe and because I have a vision disability, I was vulnerable. Luckily I had resources and my phone battery charged up to call another driver. I've never had this experience so riders beaware.”

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Posted 4 months ago

“I have never used uber someone else used my card and created an account with my card and uber is refusing to give my money back. Saying it's not fraud charges when clearly it is. Someone spent over $200 on my card. An Uber said it's not their problem. I have reported them to the Better Business Bureau. As well as made a police report. I don't understand how a business can do this to someone and get away with it.”

Uber Support 1 star review on 18th February 2025

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Posted 4 months ago

“I will never use Uber Eats again”

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Posted 4 months ago

“The AI customer service keeps asking for the same information, which is missing from my invoice which is why I contacted Uber in the first place. So stupid. If there ever is an alternative provider, I will jump ship”

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Posted 4 months ago

“Bad services in terms of timings. Drivers keep accepting trips while being miles away from pick up point. Making me wait and leave me no choice but to cancel when they don't even move, same for CNG thing. It takes time to fill CND but they still accept the ride and make us wait. Horrible”

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Posted 4 months ago

“I will never use Uber. My phone number changed and I could not any help from the company to reset. The system wouldn’t not let me in. The company said there was nothing they could do. I was told I would have to set up a new account with a different email. I do not have a 2nd email. They said they could not delete the current about either. You cannot contact anyone if you have a problem. If they want help me set up an account I would hate to see what they would do if they overcharged”

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Posted 4 months ago

“No support, email support from India, they will simply send boilerplate emails with no resolution.”

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Posted 4 months ago

“Uber company is becoming useless they are not worth relying now and they don’t deliver food yet they mark the order complete and it takes long to get supporting help We request Uber to improve their services 😥🙏🏻”

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Posted 4 months ago

“Uber consistently overcharges, often double-charging or adding extra fees beyond what’s expected. When you try to ask for an explanation, they completely ignore your concerns and provide no real answers. Their customer service is useless, and it feels like they’re just stealing your money. This platform is unreliable, dishonest, and not worth the hassle. I’m deleting my account for good and will never use Uber again!”

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Posted 4 months ago

Uber Support is rated 1.1 based on 2,198 reviews