Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,196 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,196 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 24th June 2025

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Uber Support 1 star review on 31st May 2025

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Uber Support 1 star review on 27th May 2025

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471

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not bother to show up at the airport and here it is midnight. Thank you for stranding us. Thank goodness a Taxi came by. Canceled with Uber next morning We will take a taxi from now on”

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Posted 4 months ago

“Uber has very bad quality drivers. Most of drivers eat gutkha, keep loudly talking on call, do not put AC on faster mode or gives reason that fuel or gas is less, vehicles are stinking or dirty most of the time. Really unprofessional and unsafe drivers are hired by uber. I am regular traveler of uber but now a days don't feel safe to travel by uber.”

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Posted 4 months ago

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Posted 4 months ago

“They delivered my food to wrong address and refuse to accept responsibility or refund me. They tell me they instruct drivers to leave in a safe place. The wrong house is not a safe place. The customer service is worse than driver.”

Uber Support 1 star review on 2nd March 2025

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Posted 4 months ago

“Boitcoit uber. F their rides and F their delivery, they are thieves and awful.”

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Posted 4 months ago

“Made a query re a prebooked ride to local surgery usually £5 ,prebooked £37 .the person i spoke to ,told me to take the ride , and the price would be adjusted , but this has not happened ,on contacting uber support , i am told that the price was included a green car ,and booking charge. I have used uber for a long time ,and am really annoyed at this unresolved problem”

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Posted 4 months ago

“They are do not resolve anything and do not respond to queries. Utterly useless.”

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Posted 4 months ago

“They was suppose to deliver my medicine from Walgreens and they took my medicine and my money. When I called to make a complaint the worker barely spoke English and did not resolve my issue. I'm a heart patient and have severe back issues and they stole my muscle relaxer”

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Posted 4 months ago

“The worst service. No option for address change if you late by a single minute. Deducts the payment and the order is not delivered. Horrible experience.”

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Posted 4 months ago

“Wish there was an option for less stars. Uber employee support is by far the absolute worst.”

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Posted 4 months ago

“It absolutely sucks. Won’t waste my time typing more why. It should be ovbious.”

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Posted 4 months ago

“What is your phone number to call ?”

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Posted 4 months ago

“I've worked for Uber for about a week now and nobody can help me to add a bank account I've talked to multiple representative nobody seems to care or want to help so I'm unable to claim the money that I worked for recently very unhappy with the service that Uber is providing”

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Posted 4 months ago

“The worst these people re thieves need to go out of business”

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Posted 4 months ago

“Uber support is atrocious. I cannot think of a worse customer support service for any company anywhere. Two recent issues: (1) Had more than $200 in uber cash in my account, but was unable to buy anything on uber eats or take a ride. The default answer, time after time after time, was that there was a credit card issue. After about two months, someone finally realized that, for some reason, Uber had frozen my uber cash balance, and unfreezing it resolved the issue. It's insane the level of incompetence that it took almost two months to get it resolved. (2) I disabled the requirement of needing a PIN for a ride. Yet every time I take a ride it still provides me with and requires me to give the driver a PIN. Response three times from Uber to date has been to explain what the PIN is, ignoring the fact that I've provided them screenshots showing that the PIN functionality is off and yet I still get PINs. Still unresolved.”

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Posted 4 months ago

“I am extremely disappointed with my recent Uber experience. I lost my phone during a ride, and when I contacted the driver, he falsely denied having it. After a full day of trying to resolve this, the driver finally returned my phone, but not before demanding an additional $20 for "gas money." To top it off, I was charged an unreasonable $200 fare for the trip. This situation caused unnecessary stress and anxiety, and I feel mistreated by both the driver and Uber. I expect better service and will be reconsidering using Uber in the future unless this issue is addressed.”

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Posted 4 months ago

“As a driver for uber I can honestly say that uber support is pointless and a joke. All responses are scripted and you can NEVER get a resolution because they can NEVER help you with your issue. They can NEVER see anything on their end which makes no sense when talking about a billion dollar company. How can you not know what’s going on within your app. They are outsourcing these jobs and paying those people for no reason at all because they cannot help you. What’s the point? SOMEBODY PLEASE MAKE AN APP WITH AMERICAN CUSTOMER SUPPORT WITHOUT SCRIPTED RESPONSES AND NO RESOLUTIONS!!!”

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Posted 4 months ago

“UBER is a joke. I ordered UBER eats I get a notification my food is here so I go to my front door and it’s not here. So I call the driver the first time he answered then he hangs up on me. I call him back a couple times and he just forwards my calls. I try to get ahold of UBER but of course their customer service is non existent. Like what a joke. This is the last time I’m ever using uber lol”

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Posted 4 months ago

“If u plan to schedule a ride it will cost you 25% to 30% extra . Yesterday night I booked a cab from Faridabad sector 21A to T3 airport this cost me for INR 800 and when I was just checking in the morning at 6 am the price was INR 600. SO always book the ride instantly instead of scheduling it.”

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Posted 4 months ago

“Uber has become terrible might as well be thieves charging authorization holds for no reason and you rarely get your money back they need to stop.”

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Posted 4 months ago

Uber Support is rated 1.1 based on 2,196 reviews