Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,308 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,308 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 24th August 2025

Anonymous

MR Daniel Harris

504

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My sister was picked up for a trip to Bakers Concrete in Monroe, OH. The driver proceeded to drive her to Hamilton, OH. My sister told her she was going the wrongvway. The lady wouldn't stop until my sister got a little irate. Then uber refused to refund me for the ride. We had to pay for a Lyft to get her to her destination. Nobody ever contacted me. It was a stupid bot that solves nothing. I'll be deleting uber off my phone & never using or recommending them ever again. My sister has severe anxiety and went into a full blown anxiety/panic attack by the end of her trip. Thanks for nothing. Would still like a refund.”

Helpful Report

Posted 4 months ago

“First, impossible to even contact the customer support through the app. Managed through browser instead. Agent would straight up refuse to respond to anything I said and just copy-pasted unrelated answers. Good luck everybody”

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Posted 4 months ago

“Support reps don’t provide help. They talk around the question”

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Posted 4 months ago

“Ordered Uber ride at Vancouver Airport. Uber deiver did not show. Waited a hour, phoned Uber support. Uber support disconnected phone call while I was waiting to talk to someone, and uber canceled my pickup at the same time on the app.”

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Posted 4 months ago

“Have been talking to online support. Restaurant contacted me directly to let me know they were out of item. We agreed I'd cancel the order on my end. Uber refuses to issue a refund, even for items unavailable, because the restaurant contacted me & I did not reach out to Uber.”

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Posted 4 months ago

“Doesn't appear to protect their Black drivers. Case in concern: Desire Keys incident. Uber should be ashamed. Update?”

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Posted 4 months ago

“Aaizavadey chutya sarkhi location auto select kartat randiche bhosiche chutya app install karu naka he bhosdiche”

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Posted 4 months ago

“UBER IS CRUPTION USES DRIVER TO MAKE MONEY OFF THEM I WAS SEXUAL HARASSMENT AS A FEMALE DRIVER I GOT DEACTIVATED.”

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Posted 4 months ago

“I am done dealing with Uber. My drive never showed up 15 minutes after he supposed arrival. I canceled tebok3d with another driver. Uber will not refund my cancelation fee.”

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Posted 4 months ago

“I was charged twice for one trip! First charge was $108 and the second charge came after the trip 3 hours later in the amount of $141! When I contacted uber they told me it was a hold but I was never refunded! When I contacted my bank and filed a dispute Uber charged me again making me pay the disputed amount and they said they couldn’t issue a refund after 30 days, however there is no customer service line to contact or a live agent thru the app. Do better UBER!”

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Posted 4 months ago

“Overcharged our account. Tried to withdraw money multiple times for one ride 3 miles down the road.”

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Posted 4 months ago

“Waiting for my keys for the last 2 months now even bought credit so it gets send back to me no luck”

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Posted 4 months ago

“Has drivers pay there tax on what they charge customers not what they pay the driver.”

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Posted 4 months ago

“It is not Uber support that went wrong. It is UBER as a WHOLE! Rates are always changing for same route. Prices go from $50 to $85 to $90. That is CRAZY! Even the drivers have a sense of being taken for a ride by UBER.. I read why the rates fluctuate.. I say BS!”

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Posted 4 months ago

“They did not make me happy....waited for 1 hour and 1/2 for a ride that never came. YELLOW CAB come back Please!!! I thought mankind was suppose to be progressing not regressing???”

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Posted 4 months ago

“They did not make me happy....waited for 1 hour and 1/2 for a ride that never came. YELLOW CAB come back Please!!! I thought mankind was suppose to be progressing not regressing???”

Helpful Report

Posted 4 months ago

“Almost always useless. Call center is located halfway around the world to save on labor costs, but provides poor service. Every conversation is scripted and you will always know what they're about to say. Take a piece of advice. Stop paying your board and executives high salaries and invest in your business.”

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Posted 4 months ago

“Why uber drivers does not accept rides when ever there is a rain ?”

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Posted 4 months ago

“I was bragging up Uber to my husband as an economical way to get to the airport, and I reserved a ride from Everett Washington to SeaTac airport two weeks in advance of our trip. The driver was confirmed to pick us up at 4 am. At around 4:05 he called and asked where we were. He didn't have our correct address and was at a coffee shop in downtown Everett. He sounded confused and we decided there wasn't time for him to meet our schedule, so I canceled the ride and we drove to SeaTac. Now we're looking at a big bill for parking at an airport lot for two weeks. That was a stressful and needlessly expensive way to start our trip. The only good thing was that we got our cancellation fee refunded. I was really disappointed, my husband was furious, and I doubt if we'll ever use Uber again.”

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Posted 4 months ago

“Uber driver picked up my daughter and tried to drop her off at her high school, which is 5 minutes away from our home. Refused to take her to her dorm because she said NO to an additional charge 😡 The fair was paid already for the correct location. I am not sure why he had a different address that. The one booked. She ended up walking back home due to his incompetence. He had the nerve to charge her a cancellation fee after he cancelled on her while she was explaining”

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Posted 4 months ago

Uber Support is rated 1.1 based on 2,308 reviews