I needed to resolve a charge that was incorrect. I tried the Uber app, and after many dead ends and start-overs, I realized that none of the available pigeonholes was a good fit for my specific problem, and there is nowhere where you can just state what the problem is. The website is decidedly NOT user friendly, and definitely NOT intuitive. So, I decided to try to contact Customer Support by phone. Big mistake. There seems to be a direct line for drivers, but not for riders. Of the only numbers I could locate on the site, one was a dead end, and one was answered by some kind of scam, offering me a free distress signal device, and started to offer more valuable prizes when I hung up. I went back to the app, filled out a form that came the closest to possibly being useful, and hit send. We'll see if they actually respond. If I could have rated Uber Customer Support for riders at negative 2 stars, I would. stars. I the future, I will be checking out Lyft first.