Uber Support Reviews

Name: Uber Support
Rating: 1.14

1.1 Rating 2,423 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,423 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It has become so untrustworthy. Be it prebooking or booking for immediate onboarding, the cancellation is so frequent that we cannot trust the booking. We always have to find alternate options ready with Uber or Ola. While there are few good drivers, you cannot trust them if you have to reach either airport or an interview on time.”

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Posted 1 month ago

“Why do your drivers accept a ride then half way they cancel don't accept it. I'm just going to the store 2nite but I've been late 2 work because of y'all because canceling and I tip pretty good”

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Posted 1 month ago

“Uber is very unprofessional and will take your earned money every chance they get without speaking to you or the rider.They make their decisions based on the satellite not real life events.”

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Posted 1 month ago

“They dont care about the customer”

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Posted 1 month ago

“I placed a delivery order for food. I never received one of the most expensive items on my order, the main reason I ordered in the first place. Uber refused to help in a way. No refund no credit nothing. I called the store I ordered from and they told me my food was still sitting there. Also told uber what the store had said. I’m very irritated they never resolve any issues for customers and you can’t even contact them over the phone. I’m done with UBER”

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Posted 1 month ago

“Literally the worst”

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Posted 1 month ago

“40 min latte made my mom cryed”

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Posted 1 month ago

“Uber support not connecting 🤪🤪🤪😞😞”

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Posted 1 month ago

“Uber support is the worst. First, they don't have phone numbers that are active for you to get help on an issue with their service. When you do finally get ahold of someone, it's not in the U.S. and they do not want to assist. Customer service is supposed to be just that and you get anything but. Obviously Uber doesn't care about its customers or its employees giving you less than sub-par service. They do everything they can not to help you.”

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Posted 1 month ago

“When it comes to your driver picking up an item, to deliver they are horrible. Cancel after cancellation after cancellation before the item is picked up. Makes my day even longer and harder.”

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Posted 1 month ago

“Very poor the worst app I have used riders are not coming after asking for 5 min and it took 46 min to confirm my ride so I cancelled very very bad app never going to use that app again”

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Posted 1 month ago

“I used Uber scheduling for an airport pickup. The Uber app says the driver will monitor the flight. My departing airport closed due to weather. The Uber driver canceled and billed me a cancelation fee before my departing flight left for ORD. I will try to avoid Uber as much as possible. Terrible customer service!”

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Posted 1 month ago

“I have a document issue. Trying to resolve it by going online chat which Uber Support. Uber customer support just gives you one word answers then just ends the chat. Horrible customer service. We are the drivers Uber we are the ones making you money have some respect and do your job!!!”

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Posted 2 months ago

“It should be 0 stars. Uber prefers AI chat bots over human help. Drivers have to text while driving if they encounter issues as there is no way to call support directly.”

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Posted 2 months ago

“Bhai tum chutiye ho”

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Posted 2 months ago

“Uber has terrible customer service now. And the terrible thing is all good food places are on Uber. You can no longer speak with a person in any capacity which is by far the most idiotic thing they have ever done and I used to be an uber lover. HATE UBER NOW!”

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Posted 2 months ago

“Worst customer service and website they never get the address correct and when you call it's kinda like they blame it on you. Only Uber never have a problem. With grubhububer eats and Uber needs to go out of business.”

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Posted 2 months ago

“I hate to be negative and be complaining, but I want to give everyone a head up. Uber is now terrible, they’re charging people $52 for a 30 minutes ride. The worst thing is that they use to give you options for the co-rider thing, now they just put it there. You don’t have other choice. They got me missing my flight today because of that co-rider thing. I swear this is the last time I ride uber.”

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Posted 2 months ago

“Uber it's so wrong to openly rate their customers riding through their drivers. As a customer riding Uber I tested that if the the driver doesn't get a big tip you will find lowered your rating, if you Chat with them and if the driver doesn't like the conversation they will give you a bad rating, if you're not in the right spot even when their GPS is not working well and I see the driver passing by they will also give you a bad rating. If I was Uber I would have an internal rating for clients riding in case someone is complicated enough that creats trouble in each trip. Other than that it is ridiculous that a customer may be rated by an Uber driver that doesn't like your tip, or the perfect spot or your face, and many times their drivers can be driving tired, dirty or dirty car, smelly, entry etc. Clients should be treated like royalty since they are spending their money riding and choosing them instead of a taxi. Sometimes in small towns like St George utah you'll find some interesting drivers that don't even have customers skills. If you have the chance to use friends, taxis or left, its probably better.”

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Posted 2 months ago

“Not happy at all I had a ride set up for this morning, it kept sending me the code to my phone and email and every time I had to navigate away I couldn't get back to, so they cancelled the damn ride, I will never try to use them again and I will not refer them to anyone”

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Posted 2 months ago

Uber Support is rated 1.1 based on 2,423 reviews