Uber Support Reviews

Name: Uber Support
Rating: 1.14

1.1 Rating 2,460 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Uber Support made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Uber Support 1 star review on 28th October 2025

504

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We will not use Uber ever again We have given Uber every opportunity to show change.and. Never seen any. We got tired of lack of accountability of ability to contact customer service or receive satisfactory answer or anything tired of left stranded waiting for Uber that never shows or updates when it will arrive or vehicle that is going to pick us up. Forget reaching back we will give same response as well . The lame apologies and poor excuse for reason. Uber lost a valued customer for good”

Helpful Report

Posted 1 week ago

“Yesterday I booked an auto from Warje to Wanowrie. The auto driver named Pavan Singh was drunk and not listening to the route we wanted to follow.He turned the meter on. He kept grumbling as to why did you not inform that you want to follow your route.He wanted to take a longer route to increase the meter fare.Sincw it was night and we two ladies were traveling, we did not speak much and therefore thought of writing this review.”

Helpful Report

Posted 1 week ago

“I'm a Uber eats driver and they never do anything to help me out when I run into a problem.”

Helpful Report

Posted 1 week ago

“Cannot find away to talk to someone about a driver that showed up early and was rude and then when I went inside my home he left. Glad he did since it was a reserved ride I got this wonderful lady driver instead and I got to my destination”

Helpful Report

Posted 1 week ago

“I got my order cancelled and I called customer service because I wanted help on this order. I didn't ask for a refund, I just asked that they resume the order because something went wrong. They refused to and belittled me as they read out policies. I have a loyal uber customer for several years and have even purchased the uberone membership. Raymond and some other account manager guy are so unempathetic and rude. I have worked in customer service before and the way they were speaking is in NO way how you speak to customers. They made me cry because they kept speaking over me, not letting me get my point out, and repeating the policies like robots. Disgusting people.”

Helpful Report

Posted 1 week ago

“I scheduled a ride in advance and only after the ride didn’t show up in time (Vivian was the driver in Lexington KY) did I learn the ride was cancelled. Uber support provides no place to find out why it was cancelled or to complain about a ride that did not happen.”

Helpful Report

Posted 1 week ago

“uber support is horribly trash, they should at this point just fire all staff, i hope another company will outpace ubers business ASAP, cuz this support and application are stupid and corporate greed to the max”

Helpful Report

Posted 1 week ago

“Terrible company, dont care about anyone. Will talk to a robot if your lucky enough to get through to someone in a foreign call centre they will tell you nothing can be done.”

Helpful Report

Posted 1 week ago

“I’ve been trying for two weeks to start driving for Uber, but it says my account is locked as though I’ve driven for them before. They keep telling me to login to solve my problem, but I can’t because it has me locked out. He would think they would try to help me resolve this issue since I’ve never driven for them before.”

Helpful Report

Posted 1 week ago

“Recently uber has gotten worse and worse. Even with a reserved ride hours in advance, you are completely unable to get me a ride on time. Absolutely ridiculous.”

Helpful Report

Posted 2 weeks ago

“I scheduled a rise 24 hours before due to tight time to arrive at airport in morning.aThe driver never arrived on tyhe agred time. The app keep changing pick up time . After 20 min the driver did not start to move and sid jit answer the call. I did cancel and took a lift that arrived in5 min. App has no way to report this kind of issues.”

Helpful Report

Posted 2 weeks ago

“Uber and Lyft drivers are outsourced by Medical Providers for the elderly in Southern California. However, in the past few years taking Uber, has been a nightmare for me. It has been the worst experience I’ve encountered! They hire drivers that have no qualifications to assist seniors to their Drs Appointments! These drivers lack the understanding of the English language causing a language barrier. I believe every person who lives in a country where the language spoken is English, should learn the language for communication purposes! These drivers are very rude and disrespectful! They have no place in being around this delicate and sensitive business. Personally speaking the medical providers of this so called luxury for seniors is a serious matter. Providers have swept the issues under the rug! Their main concerns are GREED! I cannot tell how often I have made my concerns known to them! They do not care! Lawmakers need to enforce rules for these uneducated drivers and the companies they work for. Many elders are taught to be silent and not speak up. I’m a different kind of senior! I will speak up! However, it cannot be accomplished by a couple of seniors! It has to be many who will speak up! We need more concerned seniors and love ones to expose these agencies! They are a danger in our society to the elders! Many of these drivers have anger and violent behavior! Many don’t understand the gps system in their transportation leaving them lost and confused on how to find addresses of pick up location or possibly drop off locations. This behavior can leave seniors in a bad situation with the drivers! Possibly leaving seniors stranded! Uber cares nothing about the seniors, that they are transporting! My experience with Lyft has been a far better one. I m more likely to use Lyft when I attend my drs appointments than Uber! I have no idea where they get the drivers from! Just saying!”

Helpful Report

Posted 2 weeks ago

“Contacted today about a driver cancelling while in front of my face for the agent to start talking about holding the payment in my bank account. Explained this was not the issue and that I’d been waiting nearly a hour for my ride in total to be told it happens and have the phone put down worst customer support ever should be 0 stars.”

Helpful Report

Posted 2 weeks ago

“Yesterday I had a very important appointment to get to and I scheduled a ride with Uber one month in advance they called me non-stop for 3 Days To remind me of my ride first off and I mean non-stop I have over 55 calls from them then when the time came to pick me up for my ride they canceled six different drivers canceled then they told me there are no drivers available at this time so you harass me to make sure that I'm available for my appointment but then you people don't show up and my card still got charged I never got my ride and I'm going to be honest with you this is the worst company I've ever had to deal with far as driving goes even lift is better than these people I would rather pay Big Daddy taxi than to deal with Uber again now going on to Uber Eats I use them a month ago and I ordered my food over half of my order was missing and then it was over an hour and a half late getting to my house the food was cold as hell like it had been in a refrigerator and I mean ice cold it was so cold that I had to put it back in the oven even the microwave wasn't good enough because it was so cold and the little bit of my order that they had wasn't even correct there was only enough food for a small child I ordered enough for my entire family there wasn't even enough to feed an adult and they tried telling me well your entire order was delivered no the f*** it wasn't”

Helpful Report

Posted 2 weeks ago

“Such a waste app, it’s been 1 hr not even a single ride is getting booked and high prices”

Helpful Report

Posted 2 weeks ago

“Foreign object in food chipped my tooth. There is no Uber support just an algorithm. They gave me 2 dollar credit. I can’t stand this company because they add nothing and take jobs and quality away from restaurants. Ordering food out was better with a telephone.”

Helpful Report

Posted 2 weeks ago

“I pre set a pick up time because I had a doc appointment. The driver was 17 minutes late past my pick up time. I almost was late to my doc appointment. Good thing the doc office understand what happen.”

Helpful Report

Posted 2 weeks ago

“I would rate in negative, they are always replying through bots and very unhelpful. I had issues with both uber rides and eats and both times their responses have been useless and utterly unprofessional.”

Helpful Report

Posted 2 weeks ago

“We order at 7:38 and waited till 8:45 and then email comes that your order cancelled. What is this, its ridiculous. Now i need to order again and waited more for hour. Guys what you think, if this will happen everytime is people will order from uber. Uber created to make people life easy not difficult. It happened with me before that wrong ordered delivered. Few months back, same this thing happen that I didn’t get my order. Why everytime we wait. I feel so disappointed when you always wait more than an hour and after this thing happens. I understand that something can happen to order but this is not fair that we waited so long. I want to report this, please compensate my time. And I don’t think I will ever order from this uber again. I m so frustrated so frustrated”

Helpful Report

Posted 3 weeks ago

“AI or running around in circles. I finally gave up. That’s not support. Shame on them. They kept asking the same questions and after sending them a copy of precisely what I was told I’d get reimbursed they still kept asking the same questions. This is NOT good customer service. You don’t lie to customers.”

Helpful Report

Posted 3 weeks ago

Uber Support is rated 1.1 based on 2,460 reviews