Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,548 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,548 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

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“I wish there was an alternative especially for taxi so i can stop using them. Delivery for food showed picked up 8:05pm. Driver marked order as delivered at 20:18 when it wasn’t. I had to find his number to call him. he said was 10 minutes away from me. I had to text my address…i got my food at 20:40 and it was cold. uber offered me refund of £1.70 for a £45 order. When i challenged it they just said “refunded £1.70 issue is resolved””

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Posted 2 weeks ago

“When going to leave a tip (i was in Poland), the uber app is very deceiving.It will ask you for a tip amount prior to arrival at your destination which I select but does not acknowledge. once you're at the destination, it will prompt you to pay the amount and then ask you a tip amount (again). So basically you wind up double tipping without even realizing it. Uber offered me a credit in the amount of the tip but I do not want a credit.I want my money back. In the future, I will no longer tip an uber driver. To bad for Uber and having a deceptive app. I would actually rather pay more and know that i'm not being deceived than go through uber”

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Posted 2 weeks ago

“Uber drivers drive away without picking you up and charging you for the ride. The say that you are a no show but really you want the ride that's why you booked the ride but these Yahoos just drive away I called my cc company because they did this four times in a week”

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Posted 2 weeks ago

“Do not send Uber drivers to med facility if they are not able to be patient with slow moving or recently received from hospital riders.”

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Posted 2 weeks ago

“They put 7 different holds on my card to the point it over drafted. Hard to get a response back and they say I still owe them. They charged me over 300 dollars”

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Posted 2 weeks ago

“Was recently ordered uber only for it to be stolen and I was charged as long as some of my belongings I was able to track down and deal with the thievery but the theft of my cc to drive someone else around as I was stranded wont be using this service again absolutely horrible customer service”

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Posted 2 weeks ago

“I’m very disappointed with Uber’s customer support. It’s nearly impossible to get a real answer. Every time I contact them, they send generic copy-and-paste responses that don’t solve the problem. There is no accountability, no follow-up, and no effort to actually understand the issue. For a big company, the service is shockingly unhelpful.” They ignore details, don’t fix problems, and keep sending useless automated messages. I’ve wasted time and still got no solution. Totally unacceptable.””

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Posted 2 weeks ago

“I’m seriously disappointed with Uber right now. I reserved a ride through the app with no issues, but when I tried to reserve my return trip, I was charged without any confirmation that the reservation was actually unsuccessful. I’m still not sure if the return ride is booked or if I was just charged for nothing. What makes it worse is the customer service—there’s barely any real support, and getting answers feels impossible. It honestly seems like something is going wrong within the company, because the whole experience has felt disorganized and unprofessional. I expected better from a company of this size.”

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Posted 2 weeks ago

“Our things were stolen no response till now, photo attched”

Uber Support 1 star review on 3rd December 2025

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Posted 2 weeks ago

“This arrogant uber driver decried to give my food away to someone else when I told him the simplest of instructions!! He decided to hang up and not pick up my calls and give my food away !! Took a picture of someone else’s house and tried to hide the number whereas he’s not smart cos you can see the number and that is not my house !! I need my refund back immediately”

Helpful Report

Posted 2 weeks ago

“The driver knew he was driving without a license, had a cracked windshield which is illegal, he couldn’t take me all the way to my actual drop off location at The Great Outdoors RV & Golf Resort I had to sit in the security guard shack and wait for a relative to show up I doubt if the uber driver even has a license he says he knew about the windshield and was going in and out of traffic on I-95 I requested a full refund!! This driver Jose needs to be terminated from Uber”

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Posted 2 weeks ago

“Hello, I am making a serious complaint about my recent order from Algha Shawarma. I placed the order around 3 PM, and it is now 6 PM and I still have not received anything. The driver never contacted me, never tried to reach me, and never delivered my food. It looks like the driver simply took the order and ate it, because nothing was delivered to my address. I reached out to Uber support, and the response was extremely disappointing. It feels like Uber does not care about the customer experience — only about taking money. I paid for my order, waited for hours, and received absolutely nothing in return. I expect Uber Eats to fully investigate this driver, explain what happened to my order, and take real action to prevent this from happening again. This situation is unacceptable, unprofessional, and shows a complete lack of respect for customers. I want answers, not excuses. Thank you.”

Helpful Report

Posted 2 weeks ago

“I purchased a $200.00 gift card for a friend who is going through chemo. The receipt came to my email but she has not received the e - gift card. I did 2 "chats" right away looking for support. The first abruptly ended the chat saying they dont cancel or reimburse orders. Never checked to see what might have happened. The second chat escalated the case and said I would hear from them within 12 hours. Nothing but a form email stating they would investigate...... they dont have any details to investigate. How does an international company operate like this ? Not a fan ....”

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Posted 2 weeks ago

“Multiple terrible experiences, in several different countries. Disgusting service, an absolute rip off and drivers who could not care less about their customers. In addition, trying to call customer service results in an automated "goodbye" with an automatic hang up. Never again will I use uber and I strongly discourage anyone else from using this company.”

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Posted 3 weeks ago

“they are all incompetent, we pay to uber almost 30% from the rider's fee and we don't have the support when needed.”

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Posted 3 weeks ago

“So I had a an order with Uber eats and the guy that picked up the order was in the same place for 2 hours he was 8 min away from my estate and when I looked up him number he has been doing this for long so Uber cancelled my order not the Uber driver and I still after a month have not received my refund.”

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Posted 3 weeks ago

“Can't get in touch with support , never”

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Posted 3 weeks ago

“Terrible service. Over 3 hours wait then cancelled my order. Poor hungry children. No ho from customer support so poor.”

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Posted 3 weeks ago

“It doesn't exist. Its now 100% AI powered. The AI will not connect you to a person when it cant fix your issue and actually ends the chat when you ask how to get ahold of a person to speak to someone real about your actual issue! Not to mention the surge times!!! My usual route cost around 18-20 dollars and sometimes a few dollars more for surge times. Today they want 78 DOLLARS for a 10 minute ride across our small city! And why? Because I happen to work in the shopping district.... where everyone is wanting to either go to or go home... here's an idea, uber car pool cause no working class person can afford to spend the equivalent of what they just earned for an entire days work just to get home that day! Ended up taking a taxi instead, 0 wait time and cost the same as an uber would have. Lastly route selection! The AI actually recommended i use a feature that uber does not even have to set a route preference. Meanwhile while trying to get home its selecting the longest route possible and even one that leaves the city entirely so an extea cost to take the hiway which I did not want. I cannot select to stay within the city and am forced to pay the extra amount even if the driver takes the inner city route anyway. Complaints all to fall on deaf ears since there is no one in the company that cares. Ive been using uber since the day it started in our city and this is the lowest I've seen this money hungry company sink to suck its consumers dry. What a pathetic excuse for a consumer based company. News flash to the CEO or any other luxury office worker within this corrupt company, if your consumers all stop using your services you have nothing left. People want to speak to people not computers. If I wanted to argue with a machine id yell at my freezer, atleast it cannot hang up on me.”

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Posted 3 weeks ago

“Food went to wrong address no help from Uber or store got fully charged for food I never received , disaster”

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Posted 3 weeks ago

Uber Support is rated 1.1 based on 2,548 reviews