Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,576 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,576 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered an Uber to take us to the Prague Castle for a concert. Took a while before a driver accepted. Distance 11 k and ETA 15 minutes. Except 25 minutes later he was still 11 k away. Used the app to cancel this driver and ask for another. In time another driver accepted the ride and eventually picked us up. We confirmed the destination and off we went along the correct route. Suddenly the driver made an illegal u turn in the middle of a business street, drove a short distance and parked. Then he declared the ride over. We missed our conference. When we complained to UBER they avowed that the driver “had completed his route”. Totally false. My suspicion was that he had an opportunity for an airport run but that is only my opinion. The fact that UBER can charge you unfairly for a trip is enough for us to swear off UBER.”

Helpful Report

Posted 1 month ago

“Extremely horrendous team. I have a screen capture - i received my ubereats order to find items missing, only got a reply 2+ days later, and they are trying to appease me with a GROCERY voucher which comes with a minimum spend. AND i cant reply to their message back to them. This was a great company with a great experience with their support hubs, that went into the gutter with one of the shittiest CS experiences they evolved into.”

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Posted 1 month ago

“Not a good service. 5 or 6 different drivers until one is actually showing up. Not able to solve the problem thought the chat.”

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Posted 1 month ago

“Disgusting the rates they are paying their drivers here in New Jersey. Someone please do something.”

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Posted 1 month ago

“Uber is such a company that first it shows good dreams to the people and then sucks the blood of the people and gets the penalty imposed as per its wish from the customers and even from the drivers.Jaipur Rajasthan is going to be closed soon.”

Helpful Report

Posted 1 month ago

“I've been charged for Uber one membership without my permission and I did not have a clue about it and I did not ask for it. Funniest thing I heard from Uber support team that I have a shared account with someone who is called Lee and also they won't refund me therefore their system showing my account is shared and he used my account to pay They advised me that contact your bank and show the email you received from us and ask for help and advice . I insist many times I don't have a shared account and finally I was told that I can have a refund but no apology from Uber because it was thier mistake and I did nothing wrong and also they blame someone else to used my account. Just wasting my time and give me so much stress and anxiety . Very unhappy and disappointed”

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Posted 1 month ago

“been a week of constant messaging they send a pre written message over and over again messaging them is futile”

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Posted 1 month ago

“I had two bad experiences. The first one was it took an hour to get a driver. It was busy but I had to pay an extra tip to even get someone which is a crazy system. The next day I booked my uber hours in advance to avoid what happened the day before. The driver stopped no where near the meeting point & said he was there. Then replied nonsense when I asked if he was coming to the meeting place. For me to cancel, I had to pay €10! I had to run to a taxi rank to make my train. I won’t ever use uber again in Dublin. When I contacted support they said they’d refund the money, it’s not gone through yet and it took 15 mins on the phone to achieve this.”

Helpful Report

Posted 1 month ago

“After setting up my ride and getting various quotes, I chose one of the least expensive fares because theyquoted me one price however they then upon drop off decided to add another line item adding $14 to the quoted price. They baited me into taking the fair price and then decided to randomly throw a $14 surcharge onto the fair. I will not use this service again.”

Helpful Report

Posted 1 month ago

“Today was one of the most stressful and disappointing experiences I’ve ever had with any service. Uber charged me for a trip that I did NOT take. The driver never showed up, I waited, I wasted my time, and instead of helping me, the app kept giving me errors. When I tried to fix it, the support options were confusing and useless. I trusted this company to be reliable, and instead I ended up stressed, confused, and charged for nothing. This is unacceptable. No one should have to go through this. No clear help. No real support. Only frustration. I expected accountability, but instead I got excuses and broken systems. I am extremely disappointed. I will not forget how Uber treated me today. If this is how they handle a simple mistake, people should be very careful using this service. Uber, do better. This was awful.”

Helpful Report

Posted 1 month ago

“Yesterday 11-15-2025 I ordered a ride for my son from the gym to home. I was charged $20.92 and then another $26.50. $47.42 in total. Why? It was only supposed to be $ and some change with a $5 tip. I can't get hold of anyone for questions as to why I was charged so much. I'm not happy about the poor customer service us customers get. No live agent to talk to and their damn help site doesn't offer any help with these matters. If I can't get this corrected, I will be in contact with my lawyers on next steps.”

Helpful Report

Posted 1 month ago

“On November 1st , I paid $29 to go from the Miami airport to the cruise ship terminal. On November 15 when returning from the cruise , the UBER app showed the same price to go from the cruise ship terminal to the Miami airport. When they sent me my bill it showed $56.91 . No explanation just when it's busy they can surcharge. What a rip off , could have hired a taxi for less.”

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Posted 1 month ago

“Support literally hung up on me. Took like 15 minutes to even find a support number and when I finally found someone, I got hung up on and ignored.”

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Posted 1 month ago

“Very disappointed ged up with uber cancelling orders, delaying deliveries and continuously sending cold inedible food. Complaints team have not been helpful, just a robot- refusing to order from here ever again”

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Posted 1 month ago

“Worst customer service I have ever seen”

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Posted 1 month ago

“Bad experience with late and cold food delivery. Online support very unhelpful, try to give you small credit to move on. This is not first time uber experience including support has failed”

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Posted 1 month ago

“I’m in a very difficult financial and physical situation, and sometimes I have no choice but to order food or make purchases through Uber or other delivery services. In North Vancouver, I ordered food from a restaurant that’s only about a 10-minute drive from my home for my child, who had just come back from school and was hungry. However, the driver who picked up my order was about an hour and a half away from my house. I canceled the order because it was going to take far too long and my child was hungry. But when I canceled, Uber charged me a $90.24 cancellation fee — the full amount of the order. In what part of the world do they take the entire payment as a cancellation fee? When I contacted them, they were rude and disrespectful, saying they wouldn’t refund the money — and when they saw that I insisted, they hung up on me. Unfortunately, Uber has fallen into the hands of dishonest and deceitful people.”

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Posted 1 month ago

“Very bad customer service.”

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Posted 2 months ago

“Absolutely the most horrific customer service I have ever encountered. Delay after delay in getting back to me, obstacle after obstacle with useless chat bots, all designed to frustrate the user so their concern is not addressed. I will NEVER use this company again. And I know this review won’t accomplish much, but it made me feel better to type it out somewhere where someone else could see this”

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Posted 2 months ago

“Most of the time they just hang up on you after putting you on hold for several minutes. As a rider, I called once to get a $2 fee removed from my trip for "Airport Parking." I wasn't at the airport. I was being picked up from the Amazon Fullfillment Center. I requested that $2.00 be refunded so they refunded me $0.02. I spent like 45 minutes arguing that it was supposed to be $2.00 not $0.02. They eventually said I'll give you $15 in credit and put on my account to never give me credit ever again. Now, as an actual driver for Uber, it's just worse.”

Helpful Report

Posted 2 months ago

Uber Support is rated 1.1 based on 2,576 reviews