Name: Uber Support
Rating: 1.13

“I'm owed $40 for a quest last week it disappeared and you all still haven't paid my $40 I drove 50 times and quest magically disappeared right when I got to 50 rides and support will not give me my$40 bonus for 50 rides and hang up on me”

Helpful Report

Posted 3 weeks ago

“Uber stole my money with unauthorized charges and their support refused to refund me because "I had already received a refund before"”

Helpful Report

Posted 3 weeks ago

“I am Uber driver in Canada. On march 28 2024.I had a delivery from food basic to customer. I had 3 items to pick up from food basic and when I go for payment my plus card is not working. I tried 3 times but decline all the times. At last I pay my own money that is $127.24. Then after I was not able to upload receipt. It’s shown me error,so I contact customer support about that issue. Customer support agent give home address of the customer and told me that when you delivered all the items call customer support again so I can finish your trip. That was the trap by all the customer support agents in Canada. Then I deliver the all items to customer and call customer support. Customer support agent send me email link to submit receipt. I did submit the receipt. Agent told me that you get your money back within 24 to 48 hours. I called so many times to customer agent about that trip and all the agent ask me to upload the receipt every time and that is the big scam doing all the agent in Canada. I talk and chat lots of time in support center by call, chat. But no any update. They transfer one by one to agent in customer support and ask about issue all the times . At last I quit Uber delivery and deleted my account in Uber. Plz plz plz all the Uber driver do not pay your money when your plus card not working. That is trap. Plz plz don’t do grocery when plus card is not working. All lost my money. So that’s why I message you guys.”

Helpful Report

Posted 3 weeks ago

“I lost my account and I can no longer reapply for Uber due to Uber's own fault. They asked me for a verification document, and I sent it. However, since I had moved to a new house, I had to update my document. They then told me that it wasn't me and that they would permanently block my account. I created another account with the new document to see if it would work, but it was blocked again, claiming that I had a duplicate account, even though they had already blocked the first account due to their own mistake of uber”

Helpful Report

Posted 3 weeks ago

“UBER in Dominican Republic is a scam. Once driver shows up they tell you they will not honor the price and that it is a negotiation.”

Helpful Report

Posted 3 weeks ago

“I reserved my ride the night before my flight. My ride never came, I missed my flight and even after double checking my debit card the error was all on Uber, I tried 3 cards and was never informed they were not coming. I did get a taxi ride at twice the price but at least got to the airport. Strangely, the Uber chat disappeared from my app when they said they saw the reservation”

Helpful Report

Posted 3 weeks ago

“Worst company in America. There is 0 customer service. It’s literally a scam. They will do everything in their power to avoid helping you. If you have an issue that is immediate you will have to say you are getting kidnapped to get support. Otherwise don’t bother. And when u do they expect I to wait 12to 24 hours for their less than helpful response. Take lyft or a cab if for no other reason. Principal.”

Helpful Report

Posted 3 weeks ago

“How is it you guys can charge so much money for rides. If I wanted a ride right now it's only 11.00 but I request in advance and you want to charge $53. That's disgusting. I can rent a car for a whole day cheaper than that. I am done with uber. And to think I wanted to work for this company. I don't believe ripping people off who already struggle I will be recommending other ride shares for people”

Helpful Report

Posted 3 weeks ago

“My uber account has been an messed experience for almost two months now. And of course customer service claim they would fix it but did nothing. I can only request a ride to a place but not a ride back, I have to request a second ride and hope I get one. Getting stuck at a store 20-30minutes is not a good look. To think customer service had me to send a screen shot of the problem alert and still didn't fix anything.”

Helpful Report

Posted 3 weeks ago

“Disgusting company. I installed Uber, but never made any agreement with Uber Eats. I find out now that they have signed me up with Uber Eats, unbeknownst to me, and yesterday I have had 2 fraudulent transactions as their app is insecure. Uber have told me that they won't refund the because these orders are consistent with my order history. This is despite the fact that I have ever ordered from Uber Eats, and the orders were made for random addresses in England but I live in Northern Ireland.”

Uber Support 1 star review on 5th April 2024

Helpful Report

Posted 3 weeks ago

“Our Business shows up at two locations- Google maps are updated for moths and yet our customers are being taken to the wrong address- Your team was unable to help when I called and advised that every time this happens to our customers they should complain to their driver and on the app and hopefully your Maps team will pick this up”

Helpful Report

Posted 3 weeks ago

“Worst customer service i have ever experienced. I had an issue and spoke to 4 different people in the same day. Phone would get disconnected and no one would call back. The customer service person did not understand what I was explaining to him and her. Terrible listening skills, the representative would talk over me. Never got the issue resolved. Neither my uber nor uber eats works tbh I’m saving alot if money so it ok. I use lyft and cook at home.”

Helpful Report

Posted 3 weeks ago

“My car is down so I am using Uber a lot in the last few days. I plan meticulously so that I am dropped and complete my jobs then have enough for my Uber home. So, I confirm my Uber and the driver picks me up. Says she has a delivery to drop first then will drop me after. Not knowing any better I say ok. It doesn’t bother me at all. When I am dropped off my bank sends a notification that I’m overdrawn by $1something. My $18 ride became $40 because I was charged the additional miles that it took for the driver to make her delivery. I contact Uber and they fix the price but of course the reversal with my bank will take days. And here I am now. Multiple calls, chats, emails to Uber and hours later sitting on a curb because my funds are frozen and it’s looking strongly like I’ll be walking 17 miles in the country at 10 p.m. with no jacket. I added what cash I have on hand to a card but it’s not enough for the full ride. I was only asking for a discount or promo to get me home. Since the issue that caused this mess was not of my doing I didn’t think it would be so difficult to fix. But here we are. Vent over, walking now 🚶🏻🚶🏻🚶🏻”

Helpful Report

Posted 3 weeks ago

“I booked a ride to take me to work at 9:30pm today. The ride was supposed to be approximately 30 minutes. Along the way, the driver took the opposite direction. I was wondering what went wrong. It turned out that he took me all the way to another part of Birmingham just because he wanted to purchase petrol. It was only when he got close to the gas station that he asked if he could get some petrol. He then went back to around the original location he picked me before going to the destination I requested. As a result, I arrived 40 whole minutes late. There was no traffic, so I would have arrived early assuming the driver kept to his side of the contract. I wasn’t going for a pleasure trip, I was going to work! I have a problem with any driver quickly stopping and purchasing petrol on their way to the destination, but not going all the way opposite the destination to the extent that I was 40 minutes late to my destination. So I believe this was a deliberate action. While we were on the way, because I was not sure of the motive why the driver behaved this way, I had to call my sister on the phone, and I continued speaking with her until I got to my destination 40 minutes late. On top of that, for a trip that was about £29.80, I was charged £52.57. I contacted your call centre, they were quite dismissive although later they said they have escalated the matter. I asked for a refund and compensation for what has just happened. Your team said that they will refund the wrong amount charged by Uber which is about £22.77 and a £5 compensation. 40 minutes is too much of a time to be lost just on one journey. Coming in 40 minutes late to work is damaging especially in this inflation everyone is taking work seriously and all I get from Uber is £5. What Uber is saying in essence is, “We can put you at risk, breach our contract with you by dropping you off anytime we want, then throw £5 at you as compensation for your worry, stress and time”. That is what an Uber One member is worth to Uber. Do you know that I have lost time and money on this trip because of extreme lateness for no fault of mine and all I get is £5 from call centre agents who treat you shabbily? I am exceedingly unhappy with Uber!”

Helpful Report

Posted 3 weeks ago

“I booked a ride to take me to work at 9:30pm today. The ride was supposed to be approximately 30 minutes. Along the way, the driver took the opposite direction. I was wondering what went wrong. It turned out that he took me all the way to another part of Birmingham just because he wanted to purchase petrol. It was only when he got close to the gas station that he asked if he could get some petrol. He then went back to around the original location he picked me before going to the destination I requested. As a result, I arrived 40 whole minutes late. There was no traffic, so I would have arrived early assuming the driver kept to his side of the contract. I wasn’t going for a pleasure trip, I was going to work! I have a problem with any driver quickly stopping and purchasing petrol on their way to the destination, but not going all the way opposite the destination to the extent that I was 40 minutes late to my destination. So I believe this was a deliberate action. While we were on the way, because I was not sure of the motive why the driver behaved this way, I had to call my sister on the phone, and I continued speaking with her until I got to my destination 40 minutes late. On top of that, for a trip that was about £29.80, I was charged £52.57. I contacted your call centre, they were quite dismissive although later they said they have escalated the matter. I asked for a refund and compensation for what has just happened. Your team said that they will refund the wrong amount charged by Uber which is about £22.77 and a £5 compensation. 40 minutes is too much of a time to be lost just on one journey. Coming in 40 minutes late to work is damaging especially in this inflation everyone is taking work seriously and all I get from Uber is £5. What Uber is saying in essence is, “We can put you at risk, breach our contract with you by dropping you off anytime we want, then throw £5 at you as compensation for your worry, stress and time”. That is what an Uber One member is worth to Uber. Do you know that I have lost time and money on this trip because of extreme lateness for no fault of mine and all I get is £5 from call centre agents who treat you shabbily? I am exceedingly unhappy with Uber!”

Helpful Report

Posted 3 weeks ago

“Encourages customers to tip-bait. Uber offered me specific amount for an order including a generous tip, and the customer removed the tip after delivery. Called support because I delivered food on time with no problems, support was extremely rude, telling me “tips are based on customers”. I told them that it’s not okay to offer me pay and then pay me less when I did the job with no issue, and the “supervisor” hung up on me. Taking these guys to small claims, if nothing else it costs them more to pay a representative to defend them than it costs me to file. Crazy that they treat drivers like this.”

Helpful Report

Posted 3 weeks ago

“Uber is the worst company in the UK the company is giving too much problems to the drivers there deactivation is very high in the UK all private higher should to avoid uber they disrespect the drivers you will work 2 to 3 years and suddenly your driver app will goes on deactivation that will make you surprise customers allegations blamed game is very high,the staff members are out side the country and have language barriers avoid avoid avoid otherwise you will suffer in the end prices very high if the journey is £10 they will deduct money from customer round £14 they will pay driver £9 and the rest will keep it,driver will make 10 miles to get £10 high mileage low payments takings advantage of drivers stress full company avoid it”

Helpful Report

Posted 4 weeks ago

“Tech support was unable to respond to my simple question which included screenshots and an explanation of the issue. Standard help files sent initially as a generic response which clearly didn’t address the problem and which any competent user would have read anyway.”

Helpful Report

Posted 4 weeks ago

“Stop overcharging your customers 😒, nobody will be $30 for a $13 trip .This is insane ,we all need to make money 💰. The employees don't even get most of the money but do most of the work.”


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Uber Support Reviews