Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,181 Reviews

2 %

of reviewers recommend Uber Support

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Metrics

1.1

Based on 2,181 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 30th June 2025

Anonymous

Junior

Uber Support 1 star review on 24th June 2025

Anonymous

Uber Support 1 star review on 31st May 2025

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473

Anonymous

Anonymous // 01/01/2019

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“Main Uber ko ek trusted aur customer help support wali service maanta tha, lekin jab maine help maangi ki mera saman Uber wale vehicle mein chhoot gaya hai, use wapas karwa do, to koi response hi nahi aaya. Ab aap hi batao, koi kaise is app pe trust kare? Main ek hafte se wait kar raha hoon, lekin ab tak koi reply nahi aaya. Agar aur kuch karna pade to woh bhi bata do.”

Uber Support 1 star review on 8th June 2025

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Posted 3 weeks ago

“I didn't get paid for a ride and customer support just kept sending me through people that couldn't help me. Basically they told me I'm doing this for fun and not for pay.”

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Posted 3 weeks ago

“can't verify phone number”

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Posted 3 weeks ago

“Uber sucks”

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Posted 3 weeks ago

“I was charged cancelation fees for 3 rides due to an operational issue on Ubers end. The drivers went to a different stop, and the pickup notes state that the pickup would be in front of the hotel. Uber claims they approved a refund, but I have not received anything. Over 2 weeks later. I unfortunately will have to take further action to recoup the funds. Very unethical and poor business practices.”

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Posted 3 weeks ago

“I was charged today for a subscription I never signed up for – Uber One, £4.99. When I contacted customer support, they sent me a message saying I won’t receive my money back for 3 to 5 days. This has left me without money to buy food. I am a vulnerable person with cancer, and Uber is just trying to take advantage of vulnerable people.”

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Posted 3 weeks ago

“Too bad, drivers never reach on time”

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Posted 3 weeks ago

“Worst aap we want to go argently to hospital it don't book cab”

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Posted 3 weeks ago

“The support uber provides for customers is really less than a one. The payment system would not connect my vouchers - worked 50% of the time. I personally paid for the others. When I tried to get uber to correct t their system error. You could not connect with anyone. It’s awful. Clearly they don’t care!”

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Posted 3 weeks ago

“The call center employees are polite but unable to do anything to really take care of valid issues (such as valuable lost/stolen items) with their drivers. I've been tracking an Uber driver all morning who we will consider a thief. If you are unable to help the riders who pay the fares, there's little point in using the service.”

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Posted 3 weeks ago

“For the past two months, I’ve been unable to book rides due to a technical issue in the Uber app, and despite raising multiple complaints, the problem is still not resolved. What’s worse is that Uber’s customer service is absolutely pathetic — all I’ve received are copy-paste replies and empty promises. No one bothers to follow up or provide an actual solution. Every time, they claim it’s “being looked into” — and then silence. I used to depend on Uber daily for my office travel, and this technical failure has seriously impacted my routine. But Uber doesn’t seem to care. Their lack of urgency and accountability is shocking for a company of this size. If this is how they treat loyal users, then Uber is clearly not the reliable service it used to be. I’m writing this review so others are aware — if the app fails, don’t expect any real help. You're on your own. Uber, it’s high time you fix your system and stop taking customers for granted.”

Uber Support 1 star review on 6th June 2025

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Posted 3 weeks ago

“They charged me for Uber One when I didn't even use it properly and now have blocked me from further using Uber till I clear my charges for a service I never used. Fraudulent charges applied should never be tolerated big these companies can threaten customers like myself.”

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Posted 3 weeks ago

“Poor website, no customer service Will delete app.”

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Posted 3 weeks ago

“Very bad service. My order is over 40 min late and all they can recommend is a free cancellation with no meal or a $4 credit. Yeah definitely not. Was talking to Diwanshu Singh and he just ended the chat when he didn’t want to talk anymore or find other solutions”

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Posted 4 weeks ago

“Uber Canada, where is my bag? I don’t usually post, and I tend to keep to myself on social platforms. However, this experience has compelled me to speak up—not to seek a new opportunity, but to highlight an issue with Uber Canada’s customer service. I recently visited Winnipeg, Canada, to attend a relative’s 40th birthday celebration. After the event, my cousin kindly arranged an Uber ride for me, my daughter, and two of our relatives’ children. We had quite a group and needed to get home safely. At the time, I was managing a cranky 19-month-old, along with my purse, phone, diaper bag, and a change of shoes. Shortly after the trip ended, I realized I had left my micro handbag in the vehicle. I immediately asked my cousin to contact Uber through the app, which stated I would receive a response within 24 hours. This is not the first time I have accidentally left something behind in an Uber (London, UK to be precise). In fact, I have always had confidence in the platform’s ability to assist in retrieving lost items. However, 48 hours passed without a response. I then turned to Twitter (now X), tagging @uber_support. To their credit, I received a prompt reply requesting my email address and phone number so they could follow up on the complaint. I was informed that the driver had been contacted. I followed up again the next day and the day after, only to receive the same generic response and a promise that I would hear back within 48 hours. Still, no one contacted my cousin. Eventually, after public comments on Twitter, Uber responded on the app to acknowledge that they had received all my messages and would follow up. Yet here I am, ten days later, with no email, no phone call, and no resolution. The bag is still missing. It is deeply disappointing that such an experience could occur in a country known for its standards and on a platform that prides itself on transparency and service. It is disheartening to see that Uber Canada appears to place more value on operational efficiency than on delivering meaningful customer support. I am asking—once again—where is my bag? I have exercised an extraordinary amount of patience, and it is time for answers.”

Uber Support 1 star review on 5th June 2025

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Posted 4 weeks ago

“Had my daughter in-law and 3 year old grand daughter hire an Uber for a short trip on the city.She had the car seat there but the driver wouldn't install the seat and told her it wasn't necessary BY law a child of a certain size/ weight must have their own seat.Lazy and irresponsible driver should not be driving anyone”

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Posted 4 weeks ago

““There is no support with Uber. And They automatically charge wait times even though the driver can clearly see me walking as quickly as I can towards the car (I'm75). And They post a price for you to choose a ride and then they add so many fees on top of it. False advertising!!!!!”

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Posted 4 weeks ago

“Uber service has gone from bad to worse. Drivers are cancelling trips and passengers have to wait at the airport for atleast 30 mins to get a ride.”

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Posted 4 weeks ago

“I was charged a large cancellation fee for an Uber eats order that I cancelled instantly due to it being directed to the wrong address. I could not have cancelled faster. Support were no help, claiming there was nothing they could do.”

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Posted 1 month ago

“Worst experience with uber eats. Called customer support and they were awful , they didn’t really help and they just don’t have answer to anything!”

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Posted 1 month ago

Uber Support is rated 1.1 based on 2,181 reviews