Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,745 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,745 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

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“Worst experience ever changed drivers 3 times waited 40 minutes for a ride thru lie lie lie Willis my play you suck never again go out of Business now”

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Posted 2 months ago

“We booked an Uber from Cape Liberty cruise terminal to the airport yesterday. Cost was approx. 75$ Canadian. Wait time was 15 minutes. 1 minute before arrival he cancelled. We were sent another (an additional wait time of 22 minutes) at a higher cost and almost missed our flight. This is unacceptable and will make us think twice before using this service again!”

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Posted 2 months ago

“Not even interested to give 1 also. Very poor quality of service. Today, I didn't even booked uber go but was charged cancellation fee. Will not book Uber & recommend others also.”

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Posted 2 months ago

“You guys lied and I have a duplicate account and don’t want to give me an appeal. Very terrible every time you call people are rude and don’t have time to talk to you.”

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Posted 2 months ago

“Scripted replys and just going on circles with the situations given. Very poor”

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Posted 2 months ago

“I was charged for a ride that was cancelled (the driver cancelled the ride less than a block away from our meet up location) on top of that, they still took my money. So I called support and couple times and the first time, the guy I talked to was absolutely useless and then the second person I talked to hung up the phone. I constantly asked to talk to a higher up or something, but they kept giving excuses and making up illogical statements as to why they couldn’t transfer me to a different person. So as I grew more annoyed, I just asked for uber credits instead, they still didn’t do that either and said they couldn’t. I find that very hard to believe considering that they issue uber credits to customers with similar issues.”

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Posted 2 months ago

“I am not able to contact support team. After changing fleet they erased all my documents. I decided to give up but i can't even delete my account. It says : It looks like your account can't be deleted right now. Contact support. But the there is no more chat button like it was couple months ago.”

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Posted 2 months ago

“I got locked out of my main account because it wants an 8 digit code that I never received. They told me to create a new account but I cant use the same phone number. So now I need to just go get another phone number just to open an Uber account? Guess I'll be using Lyft, and I travel alot for work!”

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Posted 2 months ago

“Just started doing uber and the support that was given to me was the worst support I have ever received. Very rude never even answered my question, it was like they were reading a script.”

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Posted 2 months ago

“I ordered a driver around 3:30 for pickup but the driver picked up a different passenger instead. Once notified Uber the only thing they told us that they can refund us is $4.90 and nothing else could be done. I consider this very inconvenient and inconsiderate on Uber's behalf.”

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Posted 2 months ago

“Useless. Absolute useless i worked for a year and had 4.98 ratings. Just kicked me out for no reason and when i complained about access, they refused to help.”

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Posted 2 months ago

“Signed up for Uber so that my teen daughter will have an option if she is ever stuck for a ride. Also, decided that it would be handy to order takeout food from restaurants. I tried for many hours for two days only to be notified that no drivers were available. This was between noon and 10:00 for two full days. On another day, my daughter tried to order a pizza for her and her friend. They took the order but kept putting it off by ten minutes because no drivers available. Although her food was ready by 11:30am, they keep sending her messages that it was delayed because of no drivers. Uber made it next to impossible to cancel the order. Imagine paying a premium for the service, driver expects a premium tip, for a little Caesar’s pizza that had been sitting for a minimum of two hours. Oh, and once you sign up, get ready to be inundated with emails and especially texts from them many times each day. I’ve tried to go through their extensive menu to shut this down but they are still coming. If I have any gender related issues with Uber, they make that easy to find within their menu labyrinth though.”

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Posted 2 months ago

“Sad that you get a driver who's supposed to deliver food but can't read the address properly,if you cannot read properly get out of Canada”

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Posted 2 months ago

“Ist off you pay you drivers too little and take their money. Uber eats is a disgrace you charge $15 for Uber Eats plus we pay for the food we buy and we tip. Where does the $15 delivery fee go not to the drivers, it goes in your pocket yall suck!! That is stealing you provide nothing just internet!! Ya'll are thieves.”

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Posted 2 months ago

“Uber taxi customer service is dreadful. I have been charged twice for each of two separate journeys. Impossible to get to the correct department by clicking on the actual journeys and following their so called Help procedure. After struggling without successful for an hour I received an email saying they were sorry I had a problem with “Uber Eats””

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Posted 2 months ago

“Worst Service, Auto Driver is very worst.”

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Posted 2 months ago

“You guys deleted my account after I was physically and verbally assaulted. Lawsuit pending”

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Posted 2 months ago

“Worst customer service I have experienced in my life. I ordered a Comfort car - a mini polo VW rocked up. I even took a photo and sent it uo support saying I shouldn't have to pay double when a different car comes to collect me and then the driver explains his car was smashed and so this is a replacement.. he shouldn't be charging premium for a tiny car. And they still would not refund me the difference. It is the principle!!! I had to msg them 7 times and each time they said thanks for the feedback and basically have a good day and closed the conversation - totally ignoring me!!!!! worst!”

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Posted 2 months ago

“I could not find a place in their help.uber.com where I can file a general complaint. My husband and I had an uber ride scheduled a week in advance through UCLA Medicare prestige plan. We scheduled the ride well in advance of my husband’s doctor’s appointment do we would not be late. Needless to say the time kept getting later and later to the point where we were going to miss his appointment. Uber should not contact with companies where rides aren’t guarantee!! Very upsetting experience.”

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Posted 2 months ago

“I've been trying to resolve a so called safety issue that has nothing to do with the current vehicle on the app for well over 4 weeks and was told it was too do with my accident 12 months ago which the vehicle at the time was written off and that they need to re instate the current vehicle which had nothing to do with that accident but I get the common response each time stating someone will be in touch with 24hrs but I get no response at all. This is becoming a real problem which needs attention. I'm tired of constantly calling support and getting no where on this matter. I've asked to lodge a formal complaint but again I get no response. I just want this resolved so I can deliver again. I'm seriously considering taking legal action and also going to another platform for work.”

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Posted 2 months ago

Uber Support is rated 1.1 based on 2,745 reviews