Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,186 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,186 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 4th July 2025

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Uber charged me extra amount than it was shown in the app while booking the drive. Also driver didn't follow the correct route. He missed one turn that makes the drive very long, and for that the Uber charged me extra dollars. Not best and safe option for ride.”

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Posted 1 week ago

“Uber drivers need to be held responsible for bad driving, aggressive behavior and unsafe driving. On the other side of it uber needs to pay their driver's way more then they are making. Corporate greed at its worst. Uber drivers drive me every other day 90 kms and get paid around $15 to $20 for that trip. They have to pay their gas on top of that. The totals for the trips are around $80 to $90. Come on Corporate greed do better!”

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Posted 1 week ago

“A1 trash service”

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Posted 1 week ago

“Terrible and useless customer service, especially if you cannot recall your account information to login on another device.”

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Posted 1 week ago

“I was double tipped for a ride. I went to try to rectify the situation and I was told that i need to pay attention to what I am doing and that they could not correct the situation. The fact that you can not speak to someone over the phone about the situation is also a horrible idea.”

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Posted 1 week ago

“Not at all a reliable system to depend on city travel at all. I had to wait for more than 1.5 hour andd had to cancel and rebook 7 times at LTT. Deleted Uber app.”

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Posted 1 week ago

“Shocking service after complaining about how my driver drove me for an hour, hard acceleration and braking constantly, swerving in and out of traffic at speed. Complained to customer service and they hung the phone up on me complaining when I said no satisfactory outcome”

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Posted 1 week ago

“This is about a food delivery that never happened. We (wife and I) ordered from a restaurant but they don't do deliveries from that Restaurant. Even thou the restaurant is on their site The only way I found out was I called the restaurant to give details about my order. In turn the employee informed me that they don't have a delivery account with Uber and this happens a lot. So I had to cancel the order even though they changed me $89.00 already. When I cancelled it they charged me a $63 cancellation fee. For a issue that was their own fault. So I made my order with GrubHub no problems. Now they have to fight by bank because I will not pay for something I didn't receive nor was my fault.”

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Posted 2 weeks ago

“This was an extremely disturbing and unsafe experience I had with an Uber driver on Wednesday, June 18, 2025. This trip was booked through my medical insurance, HealthNet transportation, by Modivcare, and was not associated with my personal Uber account. Trip Details: * Date: Wednesday, June 18, 2025 * Approximate Pickup Time: 2:47 PM * Pickup Address: 12424 Wilshire Blvd., Los Angeles 90025 * Intended Drop-off Address: 505 S Virgil Ave, Los Angeles, CA 90020 * Driver Name: Catherine * Driver Vehicle: Gray Honda Civic, License Plate: 8K0Z757 * Driver Description: White Latin female, on the thicker side, wearing light jeans with a white shirt that has green leaves and peach color flowers, and a black cap with an LA logo. Incident Description: Upon pickup, the driver, Catherine, immediately expressed frustration about the trip duration, stating, "it’s going to take us an hour to get to your destination." Despite my assurance that I was not in a rush and would arrive on time for my appointment, she began attempting shortcuts. Throughout the journey, the driver exhibited highly reckless and aggressive driving behavior: * Erratic Lane Changes: She repeatedly changed lanes suddenly and aggressively, causing my body to "flip" to the left and right. This was extremely painful and dangerous, especially as I suffer from pre-existing back, neck, and hand injuries. * Excessive Speeding: After exiting the freeway onto Crenshaw Boulevard, where the speed limit is 35 mph, she accelerated to 55-65 mph while still changing lanes rapidly. * Verbal Abuse & Threats: When I politely asked her to stop speeding, she vehemently denied it. Upon my clarification of the speed limit, she began yelling, stating, "I’m not and this is my car I can drive it which ever way I want, you cannot tell me how to drive." She then repeatedly threatened to abandon me "in the middle of the street" if I did not stop telling her to drive safely, yelling, "if you don’t like it you can get off right now." I told her “I’m not telling you how to drive” and she responded “Then forget it, i’m gonna drive, however freaking I want to drive, if you don’t like it you can get off right now”. * Hostile Actions: When she noticed me holding my phone, she became more aggressive. She turned her body towards me while driving, making me fear she intended to hit me, causing me to move away. She then stopped the car abruptly and diagonally on the sidewalk, pointing her hand and repeatedly yelling, "get off here" while I was trying to exit the vehicle. I screamed "do not touch me" as I opened the door to get away from her. I was forced to exit the vehicle prematurely at an unsafe location due to her aggressive and threatening behavior. This left me stranded and required me to walk to find a business to call for alternative transport. As a direct result of this incident: * I was unable to reach my scheduled medical appointment (from a physical therapy office to an orthopedic office) on time, despite it being pre-arranged. * The reckless driving significantly exacerbated my existing injuries; I repeatedly hit my right hand and arm against the door, experienced whiplash in my neck from sudden stops, and felt increased pain in my back. * The entire experience was terrifying and highly distressing. This driver's conduct is completely unacceptable for any passenger, but particularly for a medical transport patient with injuries. Her actions put my safety and well-being at severe risk and directly impacted my physical condition. I hope that Uber will conduct a thorough investigation into this driver's behavior and for immediate appropriate action to be taken to ensure such an incident does not happen to anyone else. Uber has a responsibility to vet its drivers and ensure a safe and professional service, especially for vulnerable passengers on medical trips.”

Uber Support 3 star review on 20th June 2025

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Posted 2 weeks ago

“It's crazy how uber doubles the price sometimes triple the price on holidays and weekends.”

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Posted 2 weeks ago

“I made a mistake by not doing enough homework before I used their services. I should have looked into the company more. Reviews could have warned me about their issues. I was lucky that PARADIGM RECOVERY FIRM listened to my complaint. Their team took my concerns seriously. They acted fast to fix the problem. I got my money back last week because of their help. This quick refund was a huge relief. It shows that PARADIGM RECOVERY FIRM cares about its customers.”

Uber Support 2 star review on 19th June 2025

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Posted 2 weeks ago

“I have 3 drovers so far acting very rudely. Just yesterday i requested my driver to put the window down because i get car sick, amd turn the music off which was very loud and my head was hurting He shouted at me saying "im mt ur chaffeur, get out my car" after me calmly explaining i wasnt being rude my head was hurting he got rude with me and told me to get out the car. Dropped me in an unfamiliar place and drove off. U guys need to make ur rules strict on how ur drivers treat ur customers”

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Posted 2 weeks ago

“I've been a loyal Uber Eats customer for years, ordering almost daily. Today, I placed a food order, but the restaurant called twice to tell me they were out of the item. They told me to cancel the order and said I wouldn’t be charged. I followed their instructions and canceled. Then Uber Eats charged me anyway. When I contacted support, they refused a refund, blaming me for canceling even though the cancellation was due to the restaurant being unable to fulfill the order. I just spoke to the restaurant again they confirmed they never charged me. This charge is 100% on Uber. I paid for food I never received, and Uber is refusing to take responsibility. This feels like a scam, and I won’t let it slide.”

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Posted 2 weeks ago

“Took Uber from Atlanta Airport on 5.30.2024 for $38.63. I paid for that trip in 2024. I took another Uber from Orlando Airport on 5.30.2025. I paid for that trip. I WAS CHARGED FOR THE 2024 TRIP AGAIN on 5.30.2025. Uber won't remove that charge - too late. EVEN THOUGH I WAS JUST CHARGED.”

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Posted 2 weeks ago

“TERRIBLE and RUDE”

Uber Support 1 star review on 18th June 2025

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Posted 2 weeks ago

“I’m very disappointed with the level of support received from Uber. I submitted a complaint regarding a surcharge on my trip three weeks ago, but despite multiple follow-ups, the responses have been repetitive and unhelpful. It appears the issue is being rushed without proper resolution. After three weeks, I have yet to receive a meaningful answer. This has been one of the most unsatisfactory customer support experiences I've encountered.”

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Posted 2 weeks ago

“no help at all they dont even care if you have been scammed or not”

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Posted 2 weeks ago

“Me atendió Gustavo Castillon , me mandaba a hacer algo para solucionar mi problema con la aplicación y al momento se desconectaba , yo le decía que estaba en línea todavía , hasta que dejó de escribirme estando él en línea y al final se desconectó y me dejó a medias de todo el proceso larguísimo q había pasado ya”

Uber Support 1 star review on 16th June 2025

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Posted 2 weeks ago

“They support Trump”

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Posted 2 weeks ago

“"I've had consistently negative experiences with Uber, finding the service to be highly unsatisfactory. I've observed that drivers often engage in deceptive practices, such as intentionally delaying their arrival or remaining stationary far from the pickup location, which effectively forces passengers to cancel their rides. To address this, I believe Uber should reconsider its policy of displaying the destination to drivers before the ride is confirmed and picked up, as this seems to contribute to these issues."”

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Posted 2 weeks ago

Uber Support is rated 1.1 based on 2,186 reviews