First of all, it's now almost impossible to request a trip refund. That option is no longer available anywhere on the app. My Uber driver dropped us off at the wrong location. We had to take a taxi to get to our destination. In addition, the driver also picked us up at the wrong spot, and we waited and waited until we finally realized he was half a block up the street at the wrong pickup address. Uber charged me a "wait fee." The automated answer I got didn't address the main issue, which was being dropped off at the incorrect location. Hey Uber, your business model is that you take people where they need to go, so if your driver took me somewhere other than where I needed to go, you need to refund me the trip fare. That's it. Plain and simple.