My driver’s car broke down on the side of a highway. We pulled over in a safe ish place. It took forever to find a number to call — and the driver didn’t have one either — but I reached them eventually. They would not send another car to pick me up (“it’s not safe”) but said they’d cancel and refund my trip. I was stranded on the side of the highway. The police won’t help. I was told to go with the tow truck driver and then get a ride from there. No help at all. It ended up costing me twice that of the original uber and I was an hour late for major surgery.