Uber Support Reviews

Name: Uber Support
Rating: 1.12

1.1 Rating 2,001 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,001 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 30th April 2025

Anonymous

Uber Support 5 star review on 21st April 2025

Gurpreet Singh

Uber Support 1 star review on 19th April 2025

Anonymous

Uber Support 1 star review on 18th April 2025

Alex

459

Anonymous

Anonymous // 01/01/2019

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“If I could give zero stars I absolutely would, because zero rides were completed. My daughter’s friend ordered an Uber to their home from our house which is about an hour and 10 minutes away. A driver was assigned then a couple minutes later that driver canceled. The second driver assigned picked up her friend and then drives 2 minutes down the road, turns around and brings her friend back to my house. When I confronted the Uber driver as to why he accepted the ride to only drive the passenger back and cancel, the Uber driver argued with me about the fact he was only getting paid $40. (Not to mention, the tip is not paid until the end of the ride.) It is not the customers fault what Uber pays their drivers. That matter needed to be taken up with Uber not a customer. Not to mention my daughter and her friend only had enough money to pay for this 1 ride. because of the way this driver went about things, now, my daughters bank account has been charged $80+ for the ride and now needs to wait for a refund. I could write a whole other paragraph on how much this was an inconvenience to myself, my daughters friend and their family. Both families have small children at home and were unable to drive out as it’s late at night, hence why the Uber was ordered. Extremely dissatisfied with service and the fact that I cannot reach a customer service representative at this hour is Mind blowing considering how much Uber charges customers should be able to pay for 24 hour customer service.”

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Posted 1 month ago

“Uber let a driver over 6 miles away pickup my ride. It was 21 minutes until pickup and then it routed the drive a super inefficient way. Not the drivers fault. I can’t find where to complain to uber, they make it easy to complain about users and drivers but nowhere to complain about their service.”

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Posted 1 month ago

“The service is absolutely poor. One after another, the driver cancels the journey. Unfortunately the cancellation is not done immediately. After accepting the journey, driver waste 15 to 20 minutes and then cancel it. Then another driver is provided. He also wastes 15 to 20 minutes as usual and cancels the journey. If anybody has to reach any where in a particular time, it is not reliable at all. No action is taken from the administrative level. However, if the journey is canceled because of us due to the said reason, the fine is added to the next journey. Appropriate action should be taken immediately from the administrative level.”

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Posted 1 month ago

“What was once an $8 ride is now a $30 ride. I understand surging especially on holidays and busy rush owner but as of a month ago it’s been everyday. Trust me yall go to LYFT. There is no way there is a Surge EVERYDAY ALLDAY, deleting this app cause they are taking advantage. Charging $27 dollars to go less than a mile shows the greed this company started with. And I was a DAILY user for years . They are just robbing people at this point”

Uber Support 1 star review on 29th March 2025

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Posted 1 month ago

“Tried to scam 70.00 dollars from my account. I will never use them again.”

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Posted 1 month ago

“When I booked the cab it was showing 162 but the cab driver asked me to pay 233.68. Worst service.”

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Posted 1 month ago

“When I book a ride,it came in less than 5 minutes.”

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Posted 1 month ago

“I had booked a ride in auto from aluva to chin bank but the driver was so rude that I had to cancel the ride and book another ride.. All this happened at 3am in the morning. Very unhappy as there is no source to complain also.”

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Posted 1 month ago

“I was just charged 82 bucks for their service even though I was working n couldn't have used their service!!!”

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Posted 1 month ago

“This is flat out stealing. You can check the map that the driver never picked me up. I had a share ride where he picked up someone before he was supposed to come and get me. I recieved notification after he picked up that person that "I" was in route to my destination in harvey. The driver "never" picked me up and why did he start the route to take me to harvey when I was not in the car. If you checking k also I immediately rebooked a ride after canceling to avoid the driver taking the person to my job. Also why would I book another ride after canceling. I have been a loyal Uber rider for years. I also have the gold awards program and this is how you treat the customer. The driver should not start the route to take me to work in harvey on 3-25-25 when I was not in the car. I should not be punished for that.”

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Posted 1 month ago

“Terrible experience with Uber! The app deducts money unfairly, even for cancellations that aren’t my fault. I was charged twice for a trip I didn’t even book, and there was no proper way to get help. Their customer service is useless—no response, no resolution, just frustration. This app used to be reliable, but now it’s all about taking money with no accountability. Wouldn’t recommend it at all!”

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Posted 1 month ago

“Uber is a rip off no transport company should be aloud to charge 60-65$ for a 15 min ride from the airport i erased the app”

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Posted 1 month ago

“just wanted to update my phone number, and for no reason just said due to irregular activities they were deleting my account. wait... what? I contacted support via chat, and after being on hold for 15 minutes, they answered. I told them the problem. They said they cant talk to be without an email. Before I could respond, they deleted the chat. seriously???”

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Posted 1 month ago

“Never showed for a ride scheduled 1 days in advance”

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Posted 1 month ago

“Charged me twice for rides that were not confirmed. Impossible to speak with someone in customer service. Terrible experience! Trying to get help on the app is impossible. It's a scam that they take your money without providing services and then tell you it will take 3-5 business days to refund!”

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Posted 1 month ago

“Uber had canceled my UberEats order and notified me of such, stating I would not be charged, but they did charge me. I immediately contacted them and they said I would receive a refund in 3-10 days, but the refund never issued. I reached out again after the 10 days to let them know the refund didn't issue, and they said sorry but they can't fix it. I asked for a supervisor, and they said there is no supervisor level support. UBER CUSTOMER SUPPORT IS WORTHLESS!!! UBER canceled my order, UBER said I would be refunded, UBER DID NOT ISSUE THE REFUND THEY SAID THEY WOULD!! I provided customer support with screenshots documenting the above. I was charged for an order that they canceled!”

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Posted 1 month ago

“Tried to sign up as a driver, I added my passport to ubble instead of my drivers license so they kept telling me I needed to reupload. Waited days for a response and they sent me a link that said I’d already completed it. Generic emails and generally useless support. I’ve deleted my accounts”

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Posted 1 month ago

“My last cupple orders with Uber eats was missing items, and not refunding me my money back also the uber drivers show up in different cars then what they have set on the app and look nothing like there profile picture and asking me for more tip money after I tip them fairly well”

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Posted 1 month ago

“I ordered from Uber and received some else's order. I used the help facility on the app to let them know. I was told they were reviewing the situation. Then they said they will not be issuing a refund. As there has been suspicious activity on my account. And that the matter is now closed. I will be deleting the app, and contacting my bank to recover the money I spent on food not received. I have both receipts , my original order. And the receipt for the order that was received. And photos.”

Uber Support 1 star review on 22nd March 2025

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Posted 1 month ago

“Uber is ok in its own way both delivery and ordering. Anything in life can be better. Delivery is hit and miss, uber will sometimes pay about what the order is worth and other times want two to three orders done for barely gas money. Ordering is usually more good than bad just getting lucky enough to get a good driver, most are in it for the money not customer service. Tips…well greedy customers will always be around I figure. Some tip very well and others think money is everything.”

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Posted 1 month ago

Uber Support is rated 1.1 based on 2,001 reviews