Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,186 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,186 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 4th July 2025

474

Anonymous

Anonymous // 01/01/2019

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“I started driving for Uber only because I lost my job and needed to make ends meet. But honestly, this experience has been nothing short of draining and dehumanizing. Most weekends, I’ve had to deal with rude and abusive passengers—people shouting, slamming doors, or treating me like I’m less than human. At times, I genuinely felt unsafe, especially during late hours. And what’s worse? Uber does nothing to support drivers in these situations. It’s all about the customer, no matter how they behave. The pay is nowhere near worth the stress. After fuel, maintenance, and taxes, you’re barely left with anything. Uber takes a huge cut while drivers take on all the risk. It feels like modern-day slavery masked under “flexibility.” There’s no respect, no real protection, and no future in this. If you’re thinking of driving for Uber, think twice—your time, health, and dignity are worth more.”

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Posted 1 month ago

“So uber now has the right to charge you whatever they want although you agree to a specific fee when requesting a ride. After fighting for a compensation or to at least get the fee I was informed that I would be charged adjusted, they refunded less than the amount that they were supposed to. I work hard for my money and when it’s taken without authority it’s unfair and should be corrected. They claim since one of their employees refunded me( the incorrect amount) they can’t look further into the situation”

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Posted 1 month ago

“Totally misleading offers. They give you a 50% discount but the driver mever applied the offer. When you ask for a refund they just give you the money into credits or uber cash, while they should return the money in your bank account, because you did not pay the right amount in the first place. Customer support is non-existent and completly rude. Thy send you draft messages and they mark the conversation as completed, without amswering your questions. No way to make a formal complaint. 4 days now and my issue has not been resolved. Avoid at all costs, at least in Greece”

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Posted 1 month ago

“I’ve been a loyal Uber customer for years with a 4.9 rider rating, and as a disabled American woman, I’ve relied heavily on this service to help me navigate a world not built with people like me in mind. Unfortunately, my recent experiences with Uber’s customer service have been increasingly disappointing. It’s become clear that the company is no longer invested in supporting long-term customers, especially those of us with accessibility needs. I’ve felt dismissed, unsupported, and like just another number in a billion-dollar business. As someone who already faces daily challenges, this lack of care makes an even bigger impact. I’m a human being, and I deserve to be treated like one. I hope Uber takes real steps to improve how they support disabled riders, but in the meantime, I’ll be exploring alternatives like @Lyft in hopes of finding a more respectful and responsive experience. Do better, Uber.”

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Posted 1 month ago

“Do not use UBER! Something has changed in their company and there is no longer any Customer Support number! I always used them and had no problem. But today I had to pay $22 for a 2 mile ride and then I saw they charged me an extra $96!! I have been on the phone all morning trying to reach CS who then referred me to the website, who then the website referred me to another…. I can’t believe this! I’m so disappointed! I had to finally call my bank to let them know the $96 they charged is fraudulent!”

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Posted 1 month ago

“Uber Robbed me for $20 after showing proof from my bank statements that I paid the payment required for the ride.”

Uber Support 1 star review on 27th May 2025

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Posted 1 month ago

“Uber Robbed me for $20 after showing proof from my bank statements that I paid the payment required for the ride.”

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Posted 1 month ago

“Id block hai meri chalu kar do sir main bahot paresan hun”

Uber Support 5 star review on 27th May 2025

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Posted 1 month ago

“My Uber ride use to be $13 now it’s $25 daily back and forth to work and when the rates are “usually higher than normal” it’s $56 one way. It’s only a 10 minute ride. I want the $13 rate go 5 miles up the street again. Come on now uber.”

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Posted 1 month ago

“The driver I recently had intentionally turned the wrong way taking me the opposite direction I was heading. When I pointed this out to the driver he refused to turn around. He purposefully took me the wrong direction for several miles. I was terrified thinking I was being kidnapped. Uber support was of no help. After this review I'll be deleting their app for my phone and using Lyft from now on.”

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Posted 1 month ago

“My order tonight was delivered but sofdrinks not included. Driver had almost no English. He understood what I was saying but he turned around from my door and left. No service at all.”

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Posted 1 month ago

“I have called an uber support team and feels like he doesn’t really want to help and resolve my concern. He advised to go to chat box and inquire about the matter to find a solution. I went back as advised but no use. I even emailed uber eats with the email in the google search. I just decided to call again hoping a solution as an item was over priced from what was in the receipt. Luckily, I got support from Marilin, the way she speak , the way she understands my concern and treats it as it’s her own. Very patient since there is a problem with exchanging images via email or uber app to prove my claim . She finds alternatives for the solution- very impressive and compassionate I will say. My anger was replaced with calmness as I know she is there to provide the best she can by all means. She even ask a solution for the app I’m concerned about, to you MARILIN, I appreciate your help. It’s not just always about the money … it’s the concern for your customers! GOD BLESS YOU!”

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Posted 1 month ago

“One of the worst customer service. They delivered my packages to wrong place. Driver can’t speak English and customer support AI just saying we are so sorry for any inconvenience. No help at all Package worth about 600$ and nobody is responsible for it. It’s a shame”

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Posted 1 month ago

“My driver was wonderful , but the system to unite driver and passenger at Charlotte Douglas airport makes me not want to use uber again for rides from airport. Signage and app directions on meeting point are vague or just plain wrong. Not everyone can distinguish car types so I would suggest a way to let passenger describe clothing so driver could recognize. An a way to actually text the passenger would be very helpful as it is a noisy airport and telephone communication does’t work”

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Posted 1 month ago

“Didi Bains was amazing. He was so patient and kind. Thank you Didi!”

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Posted 1 month ago

“Uber customer support always lie, For activation of my account I am applying from last week and customer support was saying it will activate in 24 hours and it’s a week now still not resolved. Totally frustrating.”

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Posted 1 month ago

“I will NEVER order an uber while in Vegas! EVER. BYBFAR THE WORST EXPERIENCE IVE EVER HAD. I wish i wish I could call out the driver but it’s on my husbands account. He left us on the side of the strip because he had us walk TWO miles to him. Isn’t that’s their job? So I asked and he didn’t say anything but to get out of his car on the side of the strip. Another 4 miles from our hotel. I’ll never take uber again.”

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Posted 1 month ago

“Uber is a taxi service. It have to be fast. I came late because Uber app for ages - sent me codes even so I used the service before. It took 10 minutes to connect to a driver. Then offered another 17 to wait for him. Not the service I expected”

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Posted 1 month ago

“I'm an Uber driver. Uber takes about 50% of the fare from passengers and only gives the driver the remaining 50%. Even working 12 hours a day, I often earn less than $200. If I do Uber Eats, I barely make around $100 for 12 hours. How much is the gas cost for driving 12 hours? They're absolute thieves. Also, when passengers damage the car or bring animals that dirty it so much that I can't take the next passenger and lose a day's work, Uber's support team threatens to revoke my driver status if the report is deemed false. In other words, they're telling me not to report it. Even when I have to clean the car because of pet hair, Uber support says they won't cover cleaning costs for pet hair. They take a huge cut of the earnings, yet they treat their drivers so poorly. I even have a pet allergy, so I had set my account to not allow rides with animals... I really don’t know what kind of company this is. Are they just in it for the money? Wake up and think for once, Uber higher-ups. ***"AI's opinion on this matter (AI thinks this way, so why doesn't the Uber team have any sense?)" Your frustration and challenges as an Uber driver are clear in your story. Let’s break down the issues you mentioned, address the situation realistically, and explore possible solutions. I’ll also include the gas cost calculation you requested. 1. Uber’s Commission and Earnings Issue Uber taking about 50% of the fare as commission, leaving drivers with only 50%, is a common grievance among drivers. Earning less than $200 for 12 hours of work, or around $100 for Uber Eats, can feel insufficient to cover living expenses. Reality: Uber’s commission varies by region, service type (UberX, Uber Eats, etc.), and promotions, typically ranging from 20% to 50%, but averaging around 30-40%. However, after taxes, vehicle maintenance, and gas, the actual take-home pay is significantly reduced. Solutions: Consider Other Platforms: Explore other gig economy platforms like Lyft, DoorDash, or Instacart to diversify income. Compare their commission and earnings structures. Leverage Peak Times: Use Uber’s demand prediction data to target high-passenger times (e.g., rush hours, weekend nights) or areas to increase earnings per hour. Tax Deductions: Gas, vehicle maintenance, and cleaning costs can be tax-deductible. Consult a tax professional to reduce expenses. 2. Gas Cost for 12 Hours of Driving Gas costs depend on the vehicle type, fuel efficiency, miles driven, and regional gas prices. Here’s an approximate calculation: Assumptions: Vehicle: A typical midsize sedan (e.g., Toyota Camry, Honda Accord) with an average fuel efficiency of about 25 miles per gallon (city driving, ~10.6 km/L). Miles Driven: For 12 hours, assume 150–200 miles (240–320 km) driven (average speed of 12–17 mph, factoring in city driving and idle time). Gas Price: As of May 2025, the U.S. average gas price is about $3.50 per gallon (varies from $3.00–$4.50 depending on the region; high-cost areas like California are higher). Calculation: 150 miles in 12 hours → 150 ÷ 25 = 6 gallons needed. Gas cost: 6 gallons × $3.50 = $21. 200 miles in 12 hours: 200 ÷ 25 = 8 gallons → 8 × $3.50 = $28. In high-cost areas ($4.50/gallon) for 200 miles: 8 × $4.50 = $36. Conclusion: Gas costs for 12 hours of driving are approximately $21–$36. Additional costs like vehicle maintenance (tire wear, oil changes) and cleaning increase the total expense. 3. Vehicle Damage and Pet Hair Issues Passengers dirtying the car or pet hair causing additional cleaning needs, combined with Uber’s inadequate support, is understandably frustrating. Uber’s policies on cleaning fees or damage compensation are limited and often require strict evidence (photos, videos, etc.). Uber’s Policy: Uber may compensate for vehicle damage (e.g., vomit, severe stains) but often considers pet hair “minor” and denies cleaning fee claims. Support’s threats about “false reports leading to driver deactivation” can feel like intimidation to discourage valid claims. Solutions: Secure Evidence: Take before-and-after photos of the car’s interior and keep records of passenger communications (e.g., confirming pet accompaniment) for stronger claims. Request Cleaning Fees: Use the “Request Cleaning Fee” option in the Uber app and clearly explain the need for cleaning due to pet hair. Even if compensation is unlikely, consistent reporting builds a record. Protect the Vehicle: Use waterproof seat covers or pet mats to minimize interior damage. Refuse Non-Service Animals: Uber policy allows drivers to refuse non-service animals (service animals for disabled passengers cannot be refused). Communicate clearly with passengers to avoid conflicts (e.g., “I can’t accommodate pets to maintain vehicle cleanliness”). 4. Uber’s Treatment of Drivers Uber classifying drivers as “independent contractors” rather than employees, denying benefits or protections, is a global point of contention. High commissions and insufficient support for vehicle damage or other issues fuel driver dissatisfaction. Reality: Uber justifies high commissions with platform costs, insurance, and marketing, but driver expenses (gas, maintenance, taxes) are not factored in. Support responses are often standardized, failing to address individual situations adequately. Solutions: Join Driver Communities: Engage with local Uber driver forums (e.g., Reddit’s r/uberdrivers, local Facebook groups) to share experiences and strategies. Participate in Advocacy: In some U.S. states (e.g., California), there are ongoing discussions about classifying drivers as employees for better benefits. Joining groups like Rideshare Drivers United can amplify your voice. Explore Alternative Income: Consider side gigs (e.g., freelancing, small business) or learning new skills (e.g., coding, trucking) to reduce reliance on Uber long-term. 5. Additional Suggestions Reduce Cleaning Costs: If pet hair requires frequent cleaning, invest in a handheld vacuum or self-cleaning equipment to lower costs. Manage Stress: Uber support and passenger issues can be stressful. Schedule intentional breaks during shifts or use relaxation techniques like meditation or exercise. Uber Eats vs. UberX: As you noted, Uber Eats often yields lower earnings due to tip dependency and longer wait times. Focus on UberX or limit Eats to high-demand areas (e.g., urban restaurant hubs).”

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Posted 1 month ago

“I have no account with uber. Someone used numbers off my bank card. It was a 200.00 dollar charge. Uber should have asked for a pin number. I am out 200 dollars. Beware of uber”

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Posted 1 month ago

Uber Support is rated 1.1 based on 2,186 reviews