Uber Support Reviews

Name: Uber Support
Rating: 1.12

1.1 Rating 2,001 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,001 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 30th April 2025

Anonymous

Uber Support 5 star review on 21st April 2025

Gurpreet Singh

Uber Support 1 star review on 19th April 2025

Anonymous

Uber Support 1 star review on 18th April 2025

Alex

459

Anonymous

Anonymous // 01/01/2019

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“My family and used an Uber last night to go to an event. The driver was reckless, he was accelerating quickly, speeding abd going through red lights.”

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Posted 1 month ago

“The worst experience i have ever had. Applied for Uber Driver and everyone was so unprofessional to a point they had me continuously resubmitting documents which the start issues and ability to go online was never resolved terrible experience for them to be the type of company they supposed to be.”

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Posted 1 month ago

“Pay your drivers what they’re worth! Terrible company !”

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Posted 1 month ago

“I've had the WORST experience with the customer service specifically. On more than 1 order I've requested a refund since I didn't receive what I had ordered or the items were damaged. I sent photos to make my case and it was refused for to this day, I have NO IDEA! Technically I'm owed almost $50 at this point but apparently nobody can do anything about it. I don't recommend downloading or using this app, it used to be so good and now it's complete trash!”

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Posted 1 month ago

“Fair labour laws for drivers”

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Posted 1 month ago

“The uber driver kevin was rude and disrespectful. He called my child a B* even after I tried to explain to him she is not intentionally slamming his car door. She was just trying to close it. He was rude and disrespectful while I was trying to explain to him. He is in the wrong profession with his disrespectful attitude and behavior. When my child got out the car he called her a B* and I barely made it out the car before he drove off speeding down my street. There are a lot of kids that live on my street with no sidewalk. He could have easily hit someone. He was irresponsible and reckless.”

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Posted 1 month ago

“como chofer tengo el derecho de dar mi opinión sobre los servicios de esta plataforma, los cuales no me parecen para nada justos y hasta en cierto punto abusivo.”

Uber Support 1 star review on 18th March 2025

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Posted 1 month ago

“getting transferred all the time and never read my issues”

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Posted 1 month ago

“Uber customer service is trash and disappointing. The whole app is ineffective. Sort this out. So frustrating if want to delete my account I have to go through all this palaver and the fact it keeps allowing you to add multiple accounts is why it has gone all wrong!”

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Posted 1 month ago

“I was able to recover back my money with the help of. Fran*cis*O livia*771*@*gmail*com”

Uber Support 1 star review on 17th March 2025

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Posted 1 month ago

“Appalling service. I waited 45 minutes for repeated cabs which did not arrive. I was alone in the dark and afraid. The support line offered no solutions and tried to blame me for my extended wait. I am very reluctant to use uber in the future.”

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Posted 1 month ago

“Thieves to the highest level. They have been removing money on my account even after I had stopped using Uber in a while.”

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Posted 1 month ago

“Driver I'm "black car" of which I paid a premium price made sexual advances toward me. I reported and they said they "took note." This was reported via chat. You can't get a phone number to call! Additionally, I was charged for cookies "undelivered." Never, ever will I use Uber eats again.”

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Posted 1 month ago

“gosh i cant begin to explain how terrible and unprofessional these people are”

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Posted 1 month ago

“I’ve been waiting for a month to hear back from a “specialized team.” It looks like it’s never going to happen. Such a shame for such a big company.”

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Posted 1 month ago

“Uber is nasty with their so called support. I just waited an hour and a half for my food order, only to get a phone call saying whoever this guy was had cancelled my order but I wasn't charged and I could reorder right away if I so choose. Well, he's a liar. I most certainly was charged, and now can't eat today because this was my last fifty bucks, and uber has it yet refuses to provide me with my food I've paid for. The driver was literally at the restaurant, messaged me saying the restaurant had given my order to someone else mistakenly, but he'd spoken to the manager and they were remaking it and he would wait there for me as it wasn't my fault. So sweet of him! But this idiot on the phone not only lied saying we weren't charged when we were, but took away the driver and now even if we reorder somehow, it's going to be another hour and a half for the food. If we even get it. And to top it all off, when I couldn't understand what he was saying to me due to his accent, I merely said "I'm sorry, I can't understand what you're saying" and he shouted something at me and hung up on me. I'm so blown away right now, this is the most disrespectful and disgusting way to treat your customers and this man should be fired. If he were my customer service Rep, for my company, he most certainly would be.”

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Posted 1 month ago

“Horrible experience. Defaults to last delivery address and they can’t correct it nor can the customer. They told me to contact driver. I went through 4 drivers and they just canceled delivery but couldn’t cancel order either. Uber was zero help. I will never use them again this was my second delivery and second bad experience.”

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Posted 1 month ago

“As a rider, the inability to reach a person for customer support is completely unacceptable. I used two rides yesterday, and have three charges on my credit card, that do not add up to the two charges for the rides that I took. In addition the first ride that I took, automatically added a $10 tip to a $12 ride. And though I added a tip to my second ride it is not showing up on the receipt for the driver. I tried to use the bot in the app, to solve my problem, and the butt said that the ride was too old to talk about. So I will be contesting the charges that are in my credit card.”

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Posted 1 month ago

“I used to love Uber I use it daily for work but lately the prices have been a little ridiculous I have switched over too Lyft and it’s cheaper cmon Uber..your loosing,”

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Posted 1 month ago

“You can not get ahold of any customer service representative. There is no phone number, email,no contact info anywhere. I’m getting charged for trips I haven’t taken. Now I’m looking into all my bank statements.”

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Posted 1 month ago

Uber Support is rated 1.1 based on 2,001 reviews