Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,188 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 4th July 2025

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm an Uber driver. Uber takes about 50% of the fare from passengers and only gives the driver the remaining 50%. Even working 12 hours a day, I often earn less than $200. If I do Uber Eats, I barely make around $100 for 12 hours. How much is the gas cost for driving 12 hours? They're absolute thieves. Also, when passengers damage the car or bring animals that dirty it so much that I can't take the next passenger and lose a day's work, Uber's support team threatens to revoke my driver status if the report is deemed false. In other words, they're telling me not to report it. Even when I have to clean the car because of pet hair, Uber support says they won't cover cleaning costs for pet hair. They take a huge cut of the earnings, yet they treat their drivers so poorly. I even have a pet allergy, so I had set my account to not allow rides with animals... I really don’t know what kind of company this is. Are they just in it for the money? Wake up and think for once, Uber higher-ups. ***"AI's opinion on this matter (AI thinks this way, so why doesn't the Uber team have any sense?)" Your frustration and challenges as an Uber driver are clear in your story. Let’s break down the issues you mentioned, address the situation realistically, and explore possible solutions. I’ll also include the gas cost calculation you requested. 1. Uber’s Commission and Earnings Issue Uber taking about 50% of the fare as commission, leaving drivers with only 50%, is a common grievance among drivers. Earning less than $200 for 12 hours of work, or around $100 for Uber Eats, can feel insufficient to cover living expenses. Reality: Uber’s commission varies by region, service type (UberX, Uber Eats, etc.), and promotions, typically ranging from 20% to 50%, but averaging around 30-40%. However, after taxes, vehicle maintenance, and gas, the actual take-home pay is significantly reduced. Solutions: Consider Other Platforms: Explore other gig economy platforms like Lyft, DoorDash, or Instacart to diversify income. Compare their commission and earnings structures. Leverage Peak Times: Use Uber’s demand prediction data to target high-passenger times (e.g., rush hours, weekend nights) or areas to increase earnings per hour. Tax Deductions: Gas, vehicle maintenance, and cleaning costs can be tax-deductible. Consult a tax professional to reduce expenses. 2. Gas Cost for 12 Hours of Driving Gas costs depend on the vehicle type, fuel efficiency, miles driven, and regional gas prices. Here’s an approximate calculation: Assumptions: Vehicle: A typical midsize sedan (e.g., Toyota Camry, Honda Accord) with an average fuel efficiency of about 25 miles per gallon (city driving, ~10.6 km/L). Miles Driven: For 12 hours, assume 150–200 miles (240–320 km) driven (average speed of 12–17 mph, factoring in city driving and idle time). Gas Price: As of May 2025, the U.S. average gas price is about $3.50 per gallon (varies from $3.00–$4.50 depending on the region; high-cost areas like California are higher). Calculation: 150 miles in 12 hours → 150 ÷ 25 = 6 gallons needed. Gas cost: 6 gallons × $3.50 = $21. 200 miles in 12 hours: 200 ÷ 25 = 8 gallons → 8 × $3.50 = $28. In high-cost areas ($4.50/gallon) for 200 miles: 8 × $4.50 = $36. Conclusion: Gas costs for 12 hours of driving are approximately $21–$36. Additional costs like vehicle maintenance (tire wear, oil changes) and cleaning increase the total expense. 3. Vehicle Damage and Pet Hair Issues Passengers dirtying the car or pet hair causing additional cleaning needs, combined with Uber’s inadequate support, is understandably frustrating. Uber’s policies on cleaning fees or damage compensation are limited and often require strict evidence (photos, videos, etc.). Uber’s Policy: Uber may compensate for vehicle damage (e.g., vomit, severe stains) but often considers pet hair “minor” and denies cleaning fee claims. Support’s threats about “false reports leading to driver deactivation” can feel like intimidation to discourage valid claims. Solutions: Secure Evidence: Take before-and-after photos of the car’s interior and keep records of passenger communications (e.g., confirming pet accompaniment) for stronger claims. Request Cleaning Fees: Use the “Request Cleaning Fee” option in the Uber app and clearly explain the need for cleaning due to pet hair. Even if compensation is unlikely, consistent reporting builds a record. Protect the Vehicle: Use waterproof seat covers or pet mats to minimize interior damage. Refuse Non-Service Animals: Uber policy allows drivers to refuse non-service animals (service animals for disabled passengers cannot be refused). Communicate clearly with passengers to avoid conflicts (e.g., “I can’t accommodate pets to maintain vehicle cleanliness”). 4. Uber’s Treatment of Drivers Uber classifying drivers as “independent contractors” rather than employees, denying benefits or protections, is a global point of contention. High commissions and insufficient support for vehicle damage or other issues fuel driver dissatisfaction. Reality: Uber justifies high commissions with platform costs, insurance, and marketing, but driver expenses (gas, maintenance, taxes) are not factored in. Support responses are often standardized, failing to address individual situations adequately. Solutions: Join Driver Communities: Engage with local Uber driver forums (e.g., Reddit’s r/uberdrivers, local Facebook groups) to share experiences and strategies. Participate in Advocacy: In some U.S. states (e.g., California), there are ongoing discussions about classifying drivers as employees for better benefits. Joining groups like Rideshare Drivers United can amplify your voice. Explore Alternative Income: Consider side gigs (e.g., freelancing, small business) or learning new skills (e.g., coding, trucking) to reduce reliance on Uber long-term. 5. Additional Suggestions Reduce Cleaning Costs: If pet hair requires frequent cleaning, invest in a handheld vacuum or self-cleaning equipment to lower costs. Manage Stress: Uber support and passenger issues can be stressful. Schedule intentional breaks during shifts or use relaxation techniques like meditation or exercise. Uber Eats vs. UberX: As you noted, Uber Eats often yields lower earnings due to tip dependency and longer wait times. Focus on UberX or limit Eats to high-demand areas (e.g., urban restaurant hubs).”

Helpful Report

Posted 1 month ago

“I have no account with uber. Someone used numbers off my bank card. It was a 200.00 dollar charge. Uber should have asked for a pin number. I am out 200 dollars. Beware of uber”

Helpful Report

Posted 1 month ago

“Uber lost me for life. I never signed up for Uber One, but started getting monthly charges for it. After three months finally able to get it canceled and refunded. Now when I attempt to book a ride you want me to pay the three 9.99 charges before I can book a new ride. Extortion! Ba bye Uber”

Helpful Report

Posted 1 month ago

“We had gone to a concert in Albuquerque, NM. when The concert was over we requested an Uber from our app. One was dispatched and we waited 30 minutes and then it was canceled. There were 4 more attempts and each one was canceled. We finally requested a Lyft ride which showed up within 10 minutes. The next morning we received a call from our credit card company saying that there were suspicious charges on our credit card. We had been charged 5 times. The think I complain about the most is that when a customer cancels an Uber ride you can still get charges but what happens when 5 Uber rides cancel on you? I'll be using Lyft and Z-Ride from now on.”

Helpful Report

Posted 1 month ago

“Uber app doesn’t have a way to address a cancelled trip. Also, their Reserve a ride for the upcoming ride from the airport doesn’t work well. You still have to book a ride once you land to the airport. So, why to book ahead of time?”

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Posted 1 month ago

“very bad service, rude driver, cancelled two time”

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Posted 1 month ago

“The driver took my food they have yet to refund me”

Helpful Report

Posted 1 month ago

“Be careful when requesting an Uber ride. I picked a ride for $26.23 but my bank account was charged $42.70. According to Uber, the extra $16+ dollars is a booking fee. But that “booking fee” was no where when I booked the trip. I am going to use Lyft from now on.”

Helpful Report

Posted 1 month ago

“Nowadays uber they double the initial price I have ordered around 4 times and I end up paying double the initial price that was in the app.. So disturbing never using it again. Like today was getting a delivery from baba dogo to donholm and the price was 300 and on arrival it had doubled to 660 what on earth is that surely and no clear reasons for doubling..”

Helpful Report

Posted 1 month ago

“Worst customer service ever, the drivers are extremely rude. Uber charge you right after your request a ride, and they allow the driver to cancel, even that was the last money you got from your account.”

Helpful Report

Posted 1 month ago

“Uber takes advantage of drivers, get bad percentages and there are “mistakes” on the amounts paid. Drivers have to be working like maniacs to make it on a monthly basis, their customer service is terrible and the CEO doesn’t care about drivers but himself. Uber sucks!”

Helpful Report

Posted 1 month ago

“1 Star — Uber Eats: Feels Like a Trap, Not a Job Three cancelled orders in one shift. Two at Dunkin’ Donuts — no donuts available at Dunkin’. Let that sink in. Then Burger King sends me to a location that doesn’t even exist. I end up at a Walmart with a McDonald’s inside. No Burger King anywhere. So now I’m the one getting punished? My metrics drop, my cancel rate goes up, and Uber doesn’t even care that none of this was my fault. You can comp the customers, sure. But what about drivers like me? I get nothing but a broken system and a slap on the wrist for showing up and being real. Feels like it was written by God and edited by Satan. Fix your platform. Or stop pretending you care about your drivers.”

Helpful Report

Posted 1 month ago

“I haven't used Uber for a while but used it a few times last week. On all occasions, I noticed that Uber's standards in terms of a nice ride has gone down the drain. On all the rides I used last week, the cars were dirty and smelly. It's sad. Uber used to be nice.”

Helpful Report

Posted 1 month ago

“I had to call three times. First call person’s English was so ridiculously bad couldn’t understand anything second call call same thing. Third call a tiny bit better English, but person couldn’t understand I was scheduling for tomorrow and sent someone ASSP. On all three calls they couldn’t hear a thing I said because all the other agents were on the phone and background noise was ridiculous. Finally gave up and took a cab.”

Helpful Report

Posted 1 month ago

“Where do I start... I have been using Uber for a while, I started using the reserved ride thinking it would help me have a ride already set up before I get off of work. If I was NOT disabled I would not need Uber, chose them thinking it would benefit me. When you reserve a ride prices are shown so we can pick the best one. Well all my rides are in the $39.00 - $41.00 range, guess what ... Uber took a $39.00 ride and made it $83.27 ridicules ... for a Bronx ride, I never paid that much going to the Airport and Uber wants to rip off a value customer. The the nerve to say it was eligible for a price adjustment, well i will find another car service for my needs.”

Helpful Report

Posted 1 month ago

“Extremely disappointed with Uber’s handling of a serious privacy issue that remains unresolved. Someone used my personal email to create an unauthorized account that I never verified, and despite multiple attempts to report it, I’ve only received generic, automated responses. I can’t access or delete the account because it’s tied to someone else’s phone number and payment info, yet it’s still using my email. Even the email address provided for privacy concerns bounced back as invalid. This experience has been frustrating, alarming, and completely unacceptable for a company of this size. If anyone at Uber reads this and isn’t a robot—and can actually help me—please do!”

Helpful Report

Posted 1 month ago

“The new "Exclusive" trash update that now tell drivers that they need to except ot will lose their status is complete bs. The trips are longer and the price that the drivers make are less now that this nonsense is taking place. Don't you people understand that we use fuel and put miles on our vehicles. You are going to lose a lot of drivers.”

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Posted 1 month ago

“I called to report the extra charge. They didn't look for a solution. They never refunded my money. The amount I owed was 18 dollars, and they charged me 67 dollars.”

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Posted 1 month ago

“Howabout answering your customer service line? Your drivers are awesome but your phone services are terrible. I've been on hold so far 15min and haven't heard anything but music. Answer your phones please. I am an amputee and I can't take my orders back like they told me at mcdonalds. Like I said your drivers are awesome. Your phone people need to do better.”

Helpful Report

Posted 1 month ago

“Tried for over an hour trying to get a driver but none in Tampa area. Then Uber tries to charge me for unfulfilled status. They kept saying find another driver. Drivers were never appointed to us. Luckily a cab driver was there. I will never request Uber again.”

Helpful Report

Posted 1 month ago

Uber Support is rated 1.1 based on 2,188 reviews