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Uber Support Reviews

1.1 Rating 797 Reviews

3 %

of reviewers recommend Uber Support

Company Reviews

1.1

Based on 797 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 12th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“TTHIS IS THE SECOND DAY UBER HAS MADE ME LATE FOR WORK. I REQUST A RIDE AND IT TAKES 10 MINUTES FOR A DRIVER TO ACCEPT THE RIDE THEN THE DRIVER IS TWENTY MINUTES OR MORE AWAY FROM MY DESTINATION. WHAT GOOD IS IT PAYING ALL THIS MONEY JUST TO GET TO UOUR DESTINATION LATE!!! 😡😡😡”

Posted 4 weeks ago

“Driver didn’t show up for a ride to the airport to catch a flight.”

Posted 4 weeks ago

“DO NOT EVER TAKE A RIDE WITH THIS COMPANY! I took one ride with Uber in April 2023 and since then I have been charged $9.99 on my credit card every month. I chatted with support and they supposedly canceled my account in October 2023 and I still got charged. I re- cancelled my account twice since the and I am still getting charged. Their support is the worst. Their phone number rings to a message that tells you to use the app for support. I even took my credit card information out of their site yet they are still fraudulently charging me every month. STAY AWAY FROM UBER unless you like paying money to a company for doing absolutely nothing for you.”

Posted 4 weeks ago

“It is 1000% not okay to work hard and go above & beyond for a customer and not be compensated the amount you were promised before starting the job. Tip take-backs is unacceptable! Karma's a B@#%& Kim L.”

Posted 4 weeks ago

“Meika is a good driver 5 stars around always trying go the extra mile for others she is awesome please use her I asked her to wait for for me and she didn’t have to but she and never charged me on my way back home thank God for.”

Posted 4 weeks ago

“Hopeless service. Sorry availability of any kind of support. Drivers don’t come to pick up and don’t even cancel ride so the passenger is charged.”

Posted 4 weeks ago

“I ordered McDonald’s and the burger didn’t come only the fries and drink the burger alone is £5.19 they refunded me £2.15 I asked why wouldn’t they give me the actual money back for the burger that’s £5.19 and they literally said that’s their flat rate and then hung up on me absolutely disgusting”

Posted 1 month ago

“I closed my uber account months ago. Uber charged both bank accounts for the same charges several times. I let them all settle. After closing the uber account right after they are still charging my bank. I have messages saying that those charges are not recognized on the account and am still being charged even after my bank chimed in.”

Posted 1 month ago

“Have driven uber for over 6 years , and more than 9000 fates . Love the job ,but the incompetence and uncaring nature of Uber support will drive .myself and other drivers off the platform The problems with support remain the same and have been getting steadily worse . They include : 1 support DO NOT RESOLVE anything 2 support DO NOT LISTEN 3 support DO NOT COMPREHEND or acknowledge genuine problems These 3 factors alone ,ensure that concerns for uber drivers and issues with uber app are never resolved or rectified THE SCRIPT from uber support remains the same from uber support (A) we are sorry you have a problem (B) we are sure this must upset you (C) we promise we won't comprehend or follow up any problems you notify us about (D) PLEASE enjoy our repetitive COPY PASTE never ending chain of emails where we demonstrate We don't listen We won't listen We are not authorised to fix anything We are not empowered or motivated to fix anything We DO NOT OFFER SUPPORT We remain in a bubble where we frustrate uber drivers with lack of the above Please allow us the opportunity to move on and frustrate the next driver”

Posted 1 month ago

“There is no customer support in uber, I have raised so many complaints through uber chat, email, social media but not getting any kind of response, they have top most worst customer service. Seems they just looting our hard earn money.”

Uber Support 1 star review on 14th May 2024

Uber Support 1 star review on 14th May 2024

Posted 1 month ago

“I am locked Out of My account for reasons I don't understand. I have tried to contact Uber 15 × today. They tell me to go to the app. And use the customer support. Since I am locked out, I can't even get to customer support. I get automatic reply that don't address my situation. No customer service!”

Posted 1 month ago

“My boyfriend and I were in Santa Fe, NM over the weekend. My boyfriend and I had to take an Uber to the hotel. When we got out of the vehicle, he noticed what looked like a bed bug on his shirt. He says that the driver was courteous, but the car didn't seem especially clean. The driver was an older man with gray hair pulled back in a ponytail.we had to launder everything before we could wear any of our clothes. Disgusting!”

Posted 1 month ago

“I will be using Lyft from now on. I was trying to report a dysfunction / difficulty with the app itself regarding a trip I took from Pearson Airport. Uber had decided the pickup location based on my flight number. My original flight was delayed twice and therefore, my destination terminal changed. Uber did not seem to update the arrival Terminal and I wasn't able to change my pickup location when arriving without canceling the ride all together. I did not want to cancel the ride and penalize the driver because it wasn't his fault, nor mine. I also wasn't sure if I'd have to start all over again and wait longer for another driver. When I called for support, they basically told me I have to do it online and to complain about the driver. It's unbelievable that there's no where to report this. Bye Uber ! Off to your competitors I go.”

Posted 1 month ago

“I just had a guy literally one minute away from me and canceled now I’m about to be late to work”

Posted 1 month ago

“1 star is to much. Drivers did not want to pick up at Westchester Airport. Charged twice and then drivers cancelled. Guessing I was not going far enough for them. Will never use Uber again. Wasted an hour trying to get a car.”

Posted 1 month ago

“I had a package picked up but never delivered. They were unsympathetic would not refund the cost of the delivery and believed the drivers story. I just had surgery and could not pick up the item myself. The item was 104.00. They said they do not reimburse costs of items or delivery fees.”

Posted 1 month ago

“THEY HAVE THE WORSE CUSTOMER SUPPORT IN THE ENTIRE WORLD! I literally waited three hours for food that I ordered. On top of that, the main dish from my order was missing!!!! When reaching out to their support team they wouldn't help with anything! Please spare yourself and go to GrubHub or DoorDash!”

Posted 1 month ago

“Can’t resolve, problems getting through. One of the worst companies to deal with”

Posted 1 month ago

“Ordered Ubereats however driver never arrived at premises. Claims that he did, claims that he called the right person, the person receiving the food recieved no call. CCTV footage outside premises show no delivery driver. Security outside of premises confirms this as well as reception. Called restaurant where food was ordered from, manager confirms it never arrived back as is also protocol. Ubereats is refusing the refund us. UBER SUPPORT IS USELESS”

Posted 1 month ago

“"The driver has 3 air freshener in the car and it's overwhelming so I say I can't handle it and need to open the window and why does he feel it's acceptable when 1/3 people are sensitive to artificial fragrances to have 3 air freshener. The driver immediately started glaring back at me, with no response, and then accelerated to beyond the speed limit, making aggressive unnecessary illegal lane changes more than once per minute despite driving on the same strait road for 10 minutes. I filed a safety concern but all they did was refund me the trip. I told them that driver needs to be removed from the service he violated the law and scared me. They just repeated the statement multiple times that they have refunded the cost of the trip. I will never ride Uber again and you shouldn't either. They allow drivers to violate the road laws and drive unsafely and provide a literally fearful customer experience."”

Uber Support 1 star review on 12th May 2024

Posted 1 month ago

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Uber Support is rated 1.1 based on 797 reviews