Name: Uber Support
Rating: 1.14

“Booked an Uber over two weeks ago for a pickup today. Which I was debited for. Driver told us he was local, then cancelled on us whilst waiting for luggage. Zero effort from Uber ‘ support.’ Don’t use this company”

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Posted 2 months ago

“My driver could not find my hotel in midtown Manhattan, 25 W 51 St, really easy to find. I went down and he was nowhere to be found. I texted several times "Where are you?". Finally he responded that he was in front of a store called Anthropologie, on 50th Street. I text to him that he was at the wrong address and provided mine again. No response. He would not answer his phone. Finally after 10 minutes he responded that he was now at another address, again, not 25 W 51st. By this time I had been waiting almost 20 minutes. It was clear that he could not or would not find my hotel, so I told him to cancel. Uber had the nerve to charge ME for the cancellation, and more absurdly a fee for "excessive wait time." The only person waiting was me. The online customer service is so bad there is no way to write anything. They gave me a voucher for less than the cancellation fee but it expires in 6 DAYS entirely useless to me because I won't be in a place where I will need an Uber for the next 6 days. I am going to switch to Lyft. Uber is out of control and doesn't give a damn about its customers.”

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Posted 2 months ago

“Hires violent, illegal immigrants that most likely don't have a valid driver's license. Apparently the company no longer screens potential drivers anymore all while raising their rates to line their own pockets. Company has fallen massively since pre-covid. Riders BEWARE!”

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Posted 2 months ago

“Uber doesn't do background checks on its drivers! Beware people!!”

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Posted 2 months ago

“1. I didn't subscribe Uber One Membership($11.29/month), but Uber withdrawn unauthorized money in July and August 2025 from my bank account. I complained to the Uber CS but they're not returning money. 2. In my last trip, Uber charged me HWY407 and it's also unauthorized.”

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Posted 2 months ago

“Terrible Experience with Uber – Never Again! 🚫 Uber has been absolutely disappointing. I was charged double the fare for my ride, and when I reached out to their so-called “Help Support Desk,” I got NO response at all. Zero accountability, zero customer service. It’s frustrating to pay for a service that not only overcharges but also completely ignores customers when problems come up. I expected at least a reply or a solution, but instead, I got silence. If this is how Uber treats paying customers, then it’s not worth the hassle. Poor service, unfair charges, and useless support — I will not be recommending Uber to anyone.”

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Posted 2 months ago

“Jesus Christ do you hire your drives from the cesspool of bottom feeders? How do you allow your drivers to accept a deliver that’s half way across the city? The imbecile was in Academy area and took an order to be picked up from Archibald and brought to St B area. The DAFT and BLIND driver then didn’t bother to check to make sure he had everything and left behind a 50 box of Tim bits. This is your three ring circus terrible service you offer? Obviously any bottom feeder will be hired with no restrictions. Forking ridiculous the order was placed around 7:45pm and didn’t get here until 8:19 to start with, not doing a very simple job correctly is ludicrous.”

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Posted 2 months ago

“Horrible customer service. Keeps bad service from improving. Cheats customer. Booked a ride yesterday. Easy address, Broadway, NYC. Said driver arrived. He did not. Called driver & he kept saying, in poor English, he was now coming. He did not. After 10 min of this ridiculousness, hailed a yellow cab. Cancelled before that but he kept engaging. Wrote message on app “driver didn’t show. Do not charge fee” I was charged $9.04. I had to use their poor customer service feature to refute charge & got an immediate 12.00 credit - to USE on 2 FUTURE UBER RIDES! Within 6 days! The message was that it was my fault but since I’m a good customer they’re giving me this ‘courtesy’ credit. You cannot give good service to HUMANS without access to HUMAN COMMUNICATIONS. Uber sucks!”

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Posted 2 months ago

“Uber is the most unprofessional company I have ever come across. The customer reps are extremely rude and threaten you with account closures if you dispute a fare. Over and above that they lie outright. I was overcharged fare for no fault of mine. The road was closed and it should have been picked up by them. The car had to take a detour of 2 miles for which they increased my fare from £35 to £59 - which was exhorbitant. When I challenged the fare I was told that it could not be changed. When I insisted- they threatened me that my account will be closed as I have been made multiple refund requests on legitimate rides which is an outright lie. In my several years of using UBER I have requested for refund only 2-3 times. Terrible company and appalling customer service. They should be banned in UK”

Uber Support 1 star review on 25th August 2025

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Posted 2 months ago

“Uber is the most unprofessional company I have ever come across. The customer reps are extremely rude and threaten you with account closures if you dispute a fare. Over and above that they lie outright. I was overcharged fare for no fault of mine. The road was closed and it should have been picked up by them. The car had to take a detour of 2 miles for which they increased my fare from £35 to £59 - which was exhorbitant. When I challenged the fare I was told that it could not be changed. When I insisted- they threatened me that my account will be closed as I have been made multiple refund requests on legitimate rides which is an outright lie. In my several years of using UBER I have requested for refund only 2-3 times. Terrible company and appalling customer service. They should be banned in UK”

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Posted 2 months ago

“Bad Bad Bad company! Steels money and charges 3 to 4 times for same ride same time! And will not respond to my email if completed! I always regret using Uber, I'd rather use Lyft! I always do use Lyft but sometimes Lyft is not available for the reason of location or availability! Uber👎👎👎👎 ☺️ Uber Stinks!”

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Posted 2 months ago

“service is good. but sometimes the driver talk so rudely and also nowadays uber is charging extra fare. the fare in which we have booked and the fare we pay on the stop it's very high. I booked a cab from jasola to lajpat in almost 270₹ but at the end of the trip I had paid almost 350₹ which is very higher than I have booked my cab for.”

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Posted 2 months ago

“DISCRIMINATION AT UBER RIDER SIGN UP!! have recently tried to join uber rider job and have experienced the highest level of discrimination there is I have uploaded identification valid in the United kingdom only to find out if your British you dont get a job without a driving license or a passport if your applying to ride bicycle I have uploaded my Yoti British citizen card several times it was rejected so I updated to the standards they was asking and it still got rejected I was also asked whilst sending my British identification if I had a right to work in the uk or proof for that matter as if the United kingdom citizenship card wasn't proof already this is highest form of discrimination you can get that's disgusting uber shame on you”

Uber Support 1 star review on 24th August 2025

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Posted 2 months ago

“My cousin Aunt and Uncle were at a concert in Waco, Texas. We all tried multiple times to get a ride and money was taken out of accounts multiple times, but a driver never showed up. I do not believe that if there are no drivers available, you should be able to place a ride request. I tried for an hour and a half to get a ride and nothing.”

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Posted 2 months ago

“Had a driver who accepted our ride and then decided after we got in that it’s too far and kicked us out. Absolute disgrace, I’ll use Lyft from now on”

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Posted 2 months ago

“I can‘t get the refund the service I did not take Uber one. I tried to Chat， they are cold like a machine. I will avoid them using lyft instead. they do not care even they know the request is reasonable.”

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Posted 2 months ago

“Used two different credit cards four times and it did not go through when I know these credit cards are good. Could not get a hold of anybody to help me fix the problem so now I have to walk about 6 miles at midnight.”

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Posted 2 months ago

“Dear Uber Team, I am writing to express my deepest gratitude for an exceptional Uber driver, Pablo, who went above and beyond during our recent trip to Paris Island, South Carolina. My husband and I were visiting our daughter for her Marine Corps Boot Camp graduation, a momentous occasion filled with both pride and logistical challenges. Securing transportation on base proved incredibly difficult. Many Uber drivers were unable to access the base, leaving us frustrated and concerned about missing important events. Then we were fortunate enough to connect with Pablo. His son's service in the Marines gave him unique access to the base, solving our immediate transportation problems. Beyond his access, Pablo's service was outstanding. He was punctual, courteous, and his vehicle was impeccably clean. He displayed exceptional proficiency in both English and Spanish, making communication effortless. More importantly, Pablo demonstrated a genuine care for our well-being. He patiently transported us to various locations, ensuring our safety both on and off base. He even went out of his way to help my daughter resolve a banking issue related to her military pay, even stopping at Dunkin' Donuts for a much-needed coffee after her 13 weeks of boot camp. Pablo’s assistance extended far beyond a simple ride. He was a calming presence during a stressful time, easing our anxieties and making our daughter's graduation a truly unforgettable experience. His kindness, thoughtfulness, and dedication to providing exceptional customer service were truly remarkable. In my years of using Uber, I have never encountered such exceptional service. Pablo is a credit to your company and a shining example of the positive impact a dedicated driver can have. He deserves the highest commendation for his professionalism, compassion, and extraordinary efforts. I urge you to recognize Pablo's exceptional contributions to your service. Thank you.”

Uber Support 5 star review on 23rd August 2025

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Posted 2 months ago

“Uber has made it so difficult to tip on the app. It was so easy, and it has become a chore. I hate it.”

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Posted 2 months ago

“Employee stole my food and I was still charged and they only gave me a $10 credit!!!!!! I spent 40.06 and they only give me $10 back!!! And customer service said "there no other solution you're going to get, have a goodnight" and hung up on me!!!!”

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Posted 2 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Uber Support Reviews