Uber Support Reviews

Name: Uber Support
Rating: 1.12

1.1 Rating 2,001 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,001 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 30th April 2025

Anonymous

Uber Support 5 star review on 21st April 2025

Gurpreet Singh

Uber Support 1 star review on 19th April 2025

Anonymous

Uber Support 1 star review on 18th April 2025

Alex

459

Anonymous

Anonymous // 01/01/2019

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“Uber Support is intentionally impossible to reach. I sent a complaint to Support and explained what happened very succinctly. Their stock answer to get out of doig anything is: "please send us more details." I write back, exactly what details do you need that I did not provide?" That's when they stop responding. Their website is UBER bad, as well. Anything important is obscured by making it hard to find, or just not there. I hate this company and wish someone other than a scammer would buy it and run it professionally.”

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Posted 1 month ago

“Be cautious when ordering an Uber. The app initially showed a fare of $43.15, but when I checked my credit card, I was charged an extra $40, making the total $83.15. I reached out to Uber support multiple times, but they were unhelpful. They insisted that I was charged the correct amount, despite my explanation that the driver didn’t end the ride properly. Later that night, I took another Uber for the same distance, and the fare was only $42.98. Their service has been disappointing.”

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Posted 1 month ago

“Very very bad experience”

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Posted 1 month ago

“I can’t log into my account and you guys keep telling me to go to help and click on phone but I only have access to chats online: your customer service is very rude. They would end the chat when I was not done, they would talk to me like I’m dumb, and didn’t care to help. Why even have support of nobody helps you?! I’m in tears because of them.”

Uber Support 1 star review on 7th March 2025

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Posted 1 month ago

“If I could rate it a 0 I would. The uber driver forgot part of my order and they’re not refunding anything and to get anything done it’s taken about a week just for them to say sorry it’s the restaurants problem. I’m so done with them, they are a god awful service.”

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Posted 1 month ago

“I had a very bad experience with uber support my rider she make a mess on my car but uber support didn’t help me even I have a cleaning receipt”

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Posted 1 month ago

“Uber let's drivers get away with just not picking up customers and they are over priced”

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Posted 1 month ago

“I booked an Uber and when it arrived, 4 people just jumped into the car I ordered and showed me the same car plate and driver Uber gave me, so I lost my ride, Uber double booked the same driver for 2 different order, because there is a unfair function in Uber let people bit up the price for faster ride, so you will loss you spot if someone in near location take your place. when you try to rebook they charge you double, that is very bad business practice, I end up miss my time get to store when store closed, it sucks.”

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Posted 1 month ago

“Uber supports sucks. They just refuse to take responsibility. Even with evidence the support does not acknowledge it and just repeats the same thing to close the conversation or and refer to the help in the app which doesn’t provide you with a solution. Avoidance mastery. Now I paid for an order and have bank proof in my statement and they said no and want me to pay a second time. Is there an Uber oversight here? I asked to speak to a supervisor or manager and they avoided that too.”

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Posted 1 month ago

“Uber support is not helpful in the slightest.. and during tourism time i have to wait a half an hour to an hour to be picked up.. either uber isn’t pairing me to the closest driver or the drivers only want to pick up tourists who dont tip and vomit in their car. Its bad enough our city sidelines the locals for short bursts of tourism that ends up costing our city more money than it makes from them but uber doing it too? Don’t be surprised when locals stop paying for your overpriced taxi rides where most of the money goes to the app not the driver. Not only are you not paying your employees properly but when you raise the prices during hurricanes (which is disgusting to price gouge poor people trying to evacuate) and during high tourism and your drivers still make the same amount regardless it makes locals not want to pay your made up prices.. cause where is that money going? you aren’t passing along that money to the consumer once tourism is complete by making rides cheaper for a bit, and you dont give it to the drivers doing all the labor, so where does it go?”

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Posted 1 month ago

“Uber black costs twice and all of the cars smell of cigars and some of them were overused and old cars. Why would we pay double for that?!?!”

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Posted 1 month ago

“Uber black costs twice and all of the cars smell of cigars and some of them were overused and old cars. Why would we pay double for that?!?!”

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Posted 1 month ago

“This is very very bad experience. Customer support people are messing around us. App is not updating property. I order some foods by updating the location. Even though app shows the correct address delivery location hasn't updated. Foods has gone somewhere else. Since it is a card payment, i lost my money as well.”

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Posted 1 month ago

“Can't talk with anyone from support. The support you do receive they are incompetent in figuring out what you are trying to convey is the problem. It's really pretty damn sad.”

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Posted 1 month ago

“It as very bad experience with Uber Eats. I was in Pennsylvania when I ordered my food. Uber placed order at the restaurant in Niagra falls New York. When I realized it was wrong address, they told me it’s too late to cancel. How f word can I place the order in New York State when I am in Pennsylvania!??? I called them to resolve the problem with no help. They were very rude.”

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Posted 1 month ago

“This support team for drivers is absolutely useless I am astonishing They seem to only be able to copy past unhelpful comments and then close the ticket without resolving the matter I just spent an hour with live support and had to tell 4 different agents the same issue that remains unresolved I have an open query from 4 days ago that still has not received feedback from the escalation team I can't believe how bad this service is”

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Posted 1 month ago

“Uber package is a scam. My package was not delivered and no compensation given. Customer support refused to assist and blamed it on the driver and point blank refused a refund. Stopped using Uber ever since.”

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Posted 1 month ago

“Uber sucks, no customer service”

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Posted 2 months ago

“Did not bother to show up at the airport and here it is midnight. Thank you for stranding us. Thank goodness a Taxi came by. Canceled with Uber next morning We will take a taxi from now on”

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Posted 2 months ago

“Uber has very bad quality drivers. Most of drivers eat gutkha, keep loudly talking on call, do not put AC on faster mode or gives reason that fuel or gas is less, vehicles are stinking or dirty most of the time. Really unprofessional and unsafe drivers are hired by uber. I am regular traveler of uber but now a days don't feel safe to travel by uber.”

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Posted 2 months ago

Uber Support is rated 1.1 based on 2,001 reviews