Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,549 Reviews

2 %

of reviewers recommend Uber Support

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Metrics

1.1

Based on 2,549 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“3 times the same complaint,1st time I ordered a uber and the driver canceled and I still got charged,so I had to order another uber.long story short they keep taking my money and support is not doing anything about it.I have to get me a vehicle 😑 or take cta.😭😒😭😒😭”

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Posted 3 months ago

“I’ve had 2 issues in the course of a week and uber support is useless. Fits was a ride from work. Uber was 5 minutes away but took almost 40 minutes because according to the map he was eating Waffle House. Then tonight I order food and they cancelled all my food and try to charge me to deliver the drink without asking if I want alternatives at all”

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Posted 3 months ago

“Worst ever. No AC and the driver drive 12 mins the wrong way. Never ever again they do not deserve any business Extra thumbs down Lift is 100% better”

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Posted 3 months ago

“I bought spoiled milk and my baby is sick and uber eats wouldn’t help me I am fixin to file civil suit this 3rd order they would not help me with and service is ridiculous goin back to door dash”

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Posted 3 months ago

“They sick the next day and I was like oh no I don't think so but I don't know if you want to go to the store or something else but I don't know”

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Posted 3 months ago

“Constant cancelations, very unreliable service, why do you allow drivers to accept a booking only to cancel 5 minutes later, if a driver excepts a trip they should be obligated to complete it.”

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Posted 3 months ago

“First of all,this lawsuit by the current administration is bogus. I have a disability and Uber has been nothing but helpful to me. I use it from time to time and the driver's have treated me with respect and care. I know that all people are different but overall I give 5 stars.🌟”

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Posted 3 months ago

“Very bad...... people using abuse word in night time ...and demanded extra money....and after that uber also ...charge unsassary.....I don't know...my account in minus..... very bad service of uber........I am very disappointed....worst service....”

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Posted 3 months ago

“Yeah Uber is really good at communicating and getting people what they want and they actually hear and the experience is really good”

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Posted 3 months ago

“This is a fraud company with B grade unhygienic cars and dangerous drivers. The final fare is always higher than initial estimate. They refuse to refund.”

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Posted 3 months ago

“Uber really sucks in the UK”

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Posted 3 months ago

“DO NOT TRUST UBER AT ALL. THEY ARE USELESS TO GET IN TOUCH WITH My brother was on a business trip in Cape Town , He called for a Uber driver to collect him at the Hellenic Community Centre en Cape town. Between 22h00 and 23h00. The uber driver driving a silver Avanza. Not even 1 minute after fetching my brother, they robbed and threw him out of the car, stole his phone, and said that "my gang will kill him if he does not give the phone... " Uber is suppose to be trustworthy , this could have been his life that has ended”

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Posted 3 months ago

“Uber support accepted they booked a cab for me and it was all planned and due to be paid and that they just cancelled AT THE EXACT time leaving me stranded. Utterly useless and couldn’t do anything. No cabs for 2 hours either. At treble the cost. Not helpful and just seems to accept this is what was happening.”

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Posted 3 months ago

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Posted 3 months ago

“The driver went to the wrong address. I tried to tell him where to go but he couldn’t speak English and probably could not read street signs so he just left and never picked me up. Uber must have blocked my calls because every time I tried to call - the call dropped. They had the nerve to charge me a cancellation charge. I called my bank to dispute it. A bunch of illegal morons.”

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Posted 3 months ago

“I needed to resolve a charge that was incorrect. I tried the Uber app, and after many dead ends and start-overs, I realized that none of the available pigeonholes was a good fit for my specific problem, and there is nowhere where you can just state what the problem is. The website is decidedly NOT user friendly, and definitely NOT intuitive. So, I decided to try to contact Customer Support by phone. Big mistake. There seems to be a direct line for drivers, but not for riders. Of the only numbers I could locate on the site, one was a dead end, and one was answered by some kind of scam, offering me a free distress signal device, and started to offer more valuable prizes when I hung up. I went back to the app, filled out a form that came the closest to possibly being useful, and hit send. We'll see if they actually respond. If I could have rated Uber Customer Support for riders at negative 2 stars, I would. stars. I the future, I will be checking out Lyft first.”

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Posted 3 months ago

“The CEO is making a killing off customers useage & not offering decent time & discounts to paying customers!! Yet they are victimized by bad drivers with criminal backgrounds, ridiculous rates for rides!! Not that Uber cares or concern to attemp to help the paying consumers!!! Poor us as customers, clearly!! Uber says, I’m sure h says as his bank statements show & tell‼️”

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Posted 3 months ago

“They are not paying drivers what the contract states the ceo make 39.4 million a year that is cause they are not paying us for our work and breaching the contract he lives in a 17.9 million dollar mansion and we pay for it sorry business practices and breach of contract”

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Posted 3 months ago

“Constantly repeating the same information for it to be ignored. Having to start 5-6 chats a day to try and get an issue addressed. Being told different information by every agent. Being told I don’t have relevant documents when the evidence has literally been sent to them in the Same conversation. Shitshow”

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Posted 3 months ago

“We prebooked an Uber (2 days in advance) for a ride from LaHavre Port to Paris hotel. Ride confirmed waited half hour past departure time to be told no driver available. Tried to cancel was given option to book immediate ride at almost twice the price. Not cool! Hired at taxi (for an extra $250) Will not trust UBER again for time sensitive ride.”

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Posted 3 months ago

Uber Support is rated 1.1 based on 2,549 reviews