Subject: Complaint Regarding Miscommunication and Request for Compensation Dear Uber Support, I am writing to express my deep frustration and disappointment with the way my recent issue was handled. Yesterday, I contacted your support team regarding a lost phone that was left in an Uber vehicle. I was informed by your representative that the driver did not have my phone. However, based on the phone’s location, I personally tracked the driver down—using my own time, fuel, and energy—only to discover that the driver did indeed have the phone all along. This misinformation led to unnecessary stress, emotional upset, and a complete waste of my resources. This experience was not only deeply upsetting but also avoidable had I been given accurate information. I expected better from Uber's support team, especially in such a distressing situation. I would appreciate a formal apology and a reasonable reimbursement to cover the fuel and time lost in resolving an issue caused by the failure of your internal communication. I look forward to a prompt and fair resolution.