Outrageous scam and zero customer support I specifically requested a standard taxi via the Uber app for £17. During the ride, the amount was refunded back to my card, and once the trip ended, I was suddenly charged £37 – more than double the original fare. No warning, no explanation, nothing. This is completely unacceptable and feels like a scam. What’s worse: • The in-app Help always says “support not available at the moment”. • The phone number is no longer active. • Email to monitored. There is absolutely no way to speak to a real person, and no way to get help when something goes wrong. If I don’t receive a full refund immediately, I will report this to the relevant consumer protection authorities. Uber should be held accountable for this kind of behavior.