Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,188 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 4th July 2025

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will never be using Uber again. I canceled my account but was still being charged, so had to delete my account "again". Hopefully it works this time b/c GOOD LUCK trying to speak with customer service for anything!!!!”

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Posted 1 month ago

“Pathetic. According to Uber, I took a trip that took 2 hours for a distance of 1.6km. I had to press the Cancel button because if I didnt, I would still be in the cab. So I was charged R221.00 for cancelling. Beware of these people. Just as corrupt. Best go with Bolt.”

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Posted 1 month ago

“They don't do anything to fix the problem, instead they send an email and nobody gets on the phone. There's no one that you can actually talk to about the problem that you have, it's almost like they're putting the problem at the user's fault”

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Posted 1 month ago

“Cab drivers came nearby and asking extra charges more than 80 rupees.”

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Posted 1 month ago

“I tried to contact ubber support they did not help me at all .”

Uber Support 1 star review on 16th May 2025

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Posted 1 month ago

“Yus I'm happy”

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Posted 1 month ago

“Uber support pacifies drivers by saying they will look into the drivers concern/issue. Nothing is done. They do not care about the drivers. It doesn't matter if it's your fault or not as to why you have to cancel an order it goes against your cancellation rate and Uber will do nothing to fix it. It doesn't matter if you did everything correct in a delivery even if you look back through the conversations with support what you are saying Uber will still allow that negative review. If you cancel something because the restaurant is closed or not making food and still receive requests for that restaurant you declining them because you have no choice will be used against you and Uber will do nothing about that.”

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Posted 1 month ago

“I am just writing on behalf of a driver. He is struggling to get his uber X working. And evertime he calls support they are so rude to him every time. I mean your job is to guide to people with questions and help them, not just keep extending the timelines. These people really need to do their job. Just sitting there and getting paid for getting rude to people is just not acceptable. Uber should hire better people who actually understand the phone etiquettes and actually know how do the job.”

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Posted 1 month ago

“No hay forma de comunicarse con Uber vía telefónica y eso está mal, Mal, MUY MAL!”

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Posted 1 month ago

“They canceled my ride five minutes after my pick up time and charged me $25.00”

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Posted 1 month ago

“Beware: We had reservations for a 4:00 pickup with Wesley in a white Honda CRV. The ride was guaranteed until 5 minute before pickup time and then canceled! Because of this we had no way to get to the airport for our flight! This is the second time this has happened. It’s also the last time we are trusting UBER!”

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Posted 1 month ago

“I am a driver, i have had constant issues with uber and with another store to where im losing money hours and time, and because of all this im being affected and about to lose the job because of the mistakes with the store, and not being compensated fairly for all these issues and then waiting 31 hours for a supervisor to call me regarding the issues. Everything about uber and how they treat drivers is very unprofessional and beyond unacceptable”

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Posted 1 month ago

“Did not get paid for a shop and deliver and Uber Support provided ZERO assistance, other than a verbal guarantee that funds were paid when in fact they WERE NOT.”

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Posted 1 month ago

“Did not apply my voucher ,and when contacted them within the hour and then said I didn't contact them within 48 hours,made several calls the same evening only to be hung up on by an automated service ended up paying £45 instead of £35”

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Posted 1 month ago

“Using Uber has been a not good experience for me. I just requested a ride and the car not only passed the pick up location twice then was no where to be found when they said the have arrived. The driver most definitely was not no where near the pick up address. Now all the money I have is gone and I can't even get a ride now. I spoke too customer service and all the time and information that I gave then and the Time I wasted did nothing and yet and still I have no ride or money on my card. Now I have to wait for someone to contact me back so the situation can be fixed. It's a shame that there was no supervisor available and I have to wait all because the driver made the mistake and didn't even try to call me so he can get to the correct location. All the money Uber makes you would think that they will do better when there is an issue. Seems like all they care about it taking our money. How about value your customers...I'm switching to lyft”

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Posted 1 month ago

“Rip off uber takes your money”

Uber Support 1 star review on 10th May 2025

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Posted 1 month ago

“I'm extremely disappointed with Uber's practices. As a driver, I've experienced: - Unfair deactivation without clear explanation - Lack of transparency in decision-making - Misleading information about earning potential - Prioritization of self-driving tech over human drivers It seems Uber's focus is on profits, not people. Drivers are treated as disposable, with little support or recourse. Beware: If you're considering driving for Uber, be aware of the risks and potential unfair treatment. Uber, listen up: Treat your drivers with respect and fairness. It's time for change!”

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Posted 1 month ago

“The worst costumer service ever.”

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Posted 1 month ago

“Everytime I have used uber in the last few months they have overcharged my credit card. They will quote you a price then add more to it after you have had your trip. BEWARE - they are dishonest. And people I’ve spoken to are having the same trouble”

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Posted 1 month ago

“I booked a ride with Uber in Mexico. The guy was taking forever, showed 6 minutes remaining for over 4 minutes. I cancelled the ride and got confirmation. Took a can instead. Later I receive a notice that he claimed that I rode with him and Uber wanted me to pay his fare. You cannot contest that. I showed an outstanding balance since this driver lied his ass off. He was sitting in his house when he took the ride and took his sweet time. He only showed two blocks from my pick up point. These Uber drivers should not be allowed to take or "accept" a ride if they cannot proceed immediately. Since my account shows an outstanding balance, I cannot delete my account. There is no way to contest the driver claim. I will never us Uber again. Uninstalled the app.”

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Posted 1 month ago

Uber Support is rated 1.1 based on 2,188 reviews