Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,007 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,007 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 30th April 2025

Anonymous

Uber Support 5 star review on 21st April 2025

Gurpreet Singh

Uber Support 1 star review on 19th April 2025

Anonymous

Uber Support 1 star review on 18th April 2025

Alex

459

Anonymous

Anonymous // 01/01/2019

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“It as very bad experience with Uber Eats. I was in Pennsylvania when I ordered my food. Uber placed order at the restaurant in Niagra falls New York. When I realized it was wrong address, they told me it’s too late to cancel. How f word can I place the order in New York State when I am in Pennsylvania!??? I called them to resolve the problem with no help. They were very rude.”

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Posted 2 months ago

“This support team for drivers is absolutely useless I am astonishing They seem to only be able to copy past unhelpful comments and then close the ticket without resolving the matter I just spent an hour with live support and had to tell 4 different agents the same issue that remains unresolved I have an open query from 4 days ago that still has not received feedback from the escalation team I can't believe how bad this service is”

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Posted 2 months ago

“Uber package is a scam. My package was not delivered and no compensation given. Customer support refused to assist and blamed it on the driver and point blank refused a refund. Stopped using Uber ever since.”

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Posted 2 months ago

“Uber sucks, no customer service”

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Posted 2 months ago

“Did not bother to show up at the airport and here it is midnight. Thank you for stranding us. Thank goodness a Taxi came by. Canceled with Uber next morning We will take a taxi from now on”

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Posted 2 months ago

“Uber has very bad quality drivers. Most of drivers eat gutkha, keep loudly talking on call, do not put AC on faster mode or gives reason that fuel or gas is less, vehicles are stinking or dirty most of the time. Really unprofessional and unsafe drivers are hired by uber. I am regular traveler of uber but now a days don't feel safe to travel by uber.”

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Posted 2 months ago

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Posted 2 months ago

“They delivered my food to wrong address and refuse to accept responsibility or refund me. They tell me they instruct drivers to leave in a safe place. The wrong house is not a safe place. The customer service is worse than driver.”

Uber Support 1 star review on 2nd March 2025

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Posted 2 months ago

“Boitcoit uber. F their rides and F their delivery, they are thieves and awful.”

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Posted 2 months ago

“Made a query re a prebooked ride to local surgery usually £5 ,prebooked £37 .the person i spoke to ,told me to take the ride , and the price would be adjusted , but this has not happened ,on contacting uber support , i am told that the price was included a green car ,and booking charge. I have used uber for a long time ,and am really annoyed at this unresolved problem”

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Posted 2 months ago

“Ordered a delicious Butter Chicken from Planet Spice here in Wellington. Wonderful as always. The Uber driver (Keyur) messaged me on the Uber app to say he couldn’t find my house. Instructions are clear. Place to park right outside my house. I am on the main road. House number is on the letterbox and the same number and flat number is on the house. Seems he wanted me to meet him at his car as he had overshot by nearly 200 metres, according to the camera outside the building. Keyur, I’m not walking that distance to your car to collect my meal. Sloppy and unprofessional.”

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Posted 2 months ago

“They are do not resolve anything and do not respond to queries. Utterly useless.”

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Posted 2 months ago

“They was suppose to deliver my medicine from Walgreens and they took my medicine and my money. When I called to make a complaint the worker barely spoke English and did not resolve my issue. I'm a heart patient and have severe back issues and they stole my muscle relaxer”

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Posted 2 months ago

“The worst service. No option for address change if you late by a single minute. Deducts the payment and the order is not delivered. Horrible experience.”

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Posted 2 months ago

“Wish there was an option for less stars. Uber employee support is by far the absolute worst.”

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Posted 2 months ago

“Wellington New Zealnd. Please include Takina taxi bays as part of your service”

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Posted 2 months ago

“It absolutely sucks. Won’t waste my time typing more why. It should be ovbious.”

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Posted 2 months ago

“What is your phone number to call ?”

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Posted 2 months ago

“I've worked for Uber for about a week now and nobody can help me to add a bank account I've talked to multiple representative nobody seems to care or want to help so I'm unable to claim the money that I worked for recently very unhappy with the service that Uber is providing”

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Posted 2 months ago

“The worst these people re thieves need to go out of business”

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Posted 2 months ago

Uber Support is rated 1.1 based on 2,007 reviews