Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,549 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,549 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello, I ordered two XL funeral flower baskets for $497.18 through your platform in Toronto. The listing did not state a 2-day delivery timeframe until after I placed the order. These were urgently needed for a funeral and became useless due to the delay. I canceled immediately once I saw the timeframe. I have full cancellation documentation and proof that no flowers were delivered. This was an extremely sensitive occasion, and this experience added unnecessary stress to a difficult time.”

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Posted 3 months ago

“I pre reserved an uber as I needed to catch an urgent train in Euston Station, the app repeatedly said the driver was on the way then it didn’t turn up at all, took the Money, and no explanation. Even though my setting are on automatic for another driver if one cancels no one came. … I missed my train and the whole day cost me more money. Uber has gone from Bad to Worse. Lazy drivers and very unreliable now… This is not the first time this has happened. For women this is no longer a reliable service to get home, been left waiting and waiting and then cancelled trips repeatedly. The trouble is Uber has got to greedy with there customers and completely lowered their standards of reliability and safety.”

Helpful Report

Posted 3 months ago

“Hello I want file a complain regarding in my previous Booked UberX Driver Name Habibulla, That I have a total of 33.93 QR Booked as I paid 35 QR and the Driver gave 1 QR as change, but as said by Driver that I still have 23 QR Balance complained out of nowhere even though I given the amount needed as payment with change of 1 QR from Driver, as For the inside of that Uber Car with no AC On and have this uncomfortable smell. Driver drop me my location 1:10 pm exactly but driver didn’t finish my trip thats why i get extra payment which not my mistake. UberX Driver Name: Habibulla Plate number: 19917”

Uber Support 1 star review on 8th September 2025

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Posted 3 months ago

“Your company makes constant billing errors and charges for trips people never take.”

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Posted 3 months ago

“The issue that we have nearly always encounter is from drivers who do not speak or understand English. This is a cause of great concern as we have had numerous close accident encounters because of the language barrier and also because of their inexperience of driving in USA. Uber seriously are lacking in this particular safety issue, it is of paramount importance that they and step up on this matter.”

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Posted 3 months ago

“I had a ride that I booked yesterday for this morning and it was confirmed. My car is broke down and i needed a ride to work!! At 7am pick up time i get a message saying they couldn't find a driver. Wtf kind of service is this??? I could lose my job for not showing up. Thankfully I got someone to take me. This is the worst service ever!!”

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Posted 3 months ago

“I requested and Uber ride on Uber XL and it pulled up $65 for about a 30 mile ride. Weather was fine, traffic normal, the ride was fine, etc., but Uber then charged my card $302. I consider it criminal, being robbed of over $200 for one ride. Uber "support" supposedly reviewed the charge and determined it was fine. Unbelievable. Last time I use that service. Beware.”

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Posted 3 months ago

“Useless rip off merchants. Beyond incompetent, and by a distance. BOLT ride hailing in the UK is infinitely superior. SO PLEASED THERE IS AN ALTERNATIVE TO UBER DEADBEATS!”

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Posted 3 months ago

“I found out I was paying $9.55 per month for a uber one account I never signed up for. Customer service said they could cancel the membership but would send it to a email service that would contact me. They sent a email to send them details and then they stopped contact. Absolutely horribly run organization”

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Posted 3 months ago

“Thank you Hariesah!! Uber support supervisor . I Want give you very high rating because last time my registration approval took more than one month and l almost deleted uber driver app and was giving up on it but this time Hariesah solved it in couple of day. Thank you!!!”

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Posted 3 months ago

“Uber. You’re absolutely useless. Service is going from Bad to worse. Cancellations 8 mins after making a booking is ridiculous.”

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Posted 3 months ago

“So unhelpful it’s crazy. Good luck getting an help on a cancellation order. Can’t be refunded after the I canceled a minute after we placed the order? It’s just ridiculous!! Terrible ran customer support policies!”

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Posted 3 months ago

“Booked an uber took my money, no taxi available, please book another trip, the company is utter garbage never use again”

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Posted 3 months ago

“Rubbish... This is the 3rd time I've booked a Taxi via Uber for them to indicate a Taxi is on the way, then they cancel saying there are no drivers available despite when initially booking indicating there are lots of options!!! So frustrating!”

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Posted 3 months ago

“I keep asking to change my picture because it’s ten years old and I have sunglasses on it in and I look a lot different and I get literally this exact same response every time I say that if I try to change my picture it says “contact customer service” and all customer service says is instructions on how to change the picture (I keep getting the error message to contact customer service) and how to submit the question. Over and over and over again. When I brought this up? The SAME message. What a joke.”

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Posted 3 months ago

“I delivered the order to customer on time and in good condition. I was surprised to see a negative review and the report of a damaged order, as I handled the delivery carefully. Could you please review this situation? I want to make sure my work record stays accurate and that the customer receives fair service.”

Uber Support 1 star review on 1st September 2025

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Posted 3 months ago

“Uber one is a horrible idea, the whole time I thought I was getting discounts when I used Uber. Instead uber one is charging me more money when I used it to get across ride.”

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Posted 3 months ago

“I booked a ride with Uber 1.4 miles price $5 and some change. Checked Lyft price for the same location $14 and some change. Forget Lyft!!!!!”

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Posted 3 months ago

“I reserved an Uber for this morning. It said my ride was "confirned" and they would give me driver information by a certain time. This made me think that I was going to get a ride. No one ever showed up, and they didn't tell me that no one was coming until the exact pickup time. I missed my bus and train because of this. Their only "customer service" is a bot. As soon as I use up the money in my Uber wallet, I will delete them.”

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Posted 3 months ago

“Terrible uncaring company . They have no option where you can talk to anyone about issues . My driver 50 min late on an airport trip I booked a week In advance . No one at uber cares or even gives you an option to tell anyone ! Company should be closed on f they can’t offer customers service ‘”

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Posted 3 months ago

Uber Support is rated 1.1 based on 2,549 reviews