For the past two months, I’ve been unable to book rides due to a technical issue in the Uber app, and despite raising multiple complaints, the problem is still not resolved. What’s worse is that Uber’s customer service is absolutely pathetic — all I’ve received are copy-paste replies and empty promises. No one bothers to follow up or provide an actual solution. Every time, they claim it’s “being looked into” — and then silence. I used to depend on Uber daily for my office travel, and this technical failure has seriously impacted my routine. But Uber doesn’t seem to care. Their lack of urgency and accountability is shocking for a company of this size. If this is how they treat loyal users, then Uber is clearly not the reliable service it used to be. I’m writing this review so others are aware — if the app fails, don’t expect any real help. You're on your own. Uber, it’s high time you fix your system and stop taking customers for granted.