Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,186 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,186 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 4th July 2025

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had my daughter in-law and 3 year old grand daughter hire an Uber for a short trip on the city.She had the car seat there but the driver wouldn't install the seat and told her it wasn't necessary BY law a child of a certain size/ weight must have their own seat.Lazy and irresponsible driver should not be driving anyone”

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Posted 4 weeks ago

““There is no support with Uber. And They automatically charge wait times even though the driver can clearly see me walking as quickly as I can towards the car (I'm75). And They post a price for you to choose a ride and then they add so many fees on top of it. False advertising!!!!!”

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Posted 4 weeks ago

“Uber service has gone from bad to worse. Drivers are cancelling trips and passengers have to wait at the airport for atleast 30 mins to get a ride.”

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Posted 1 month ago

“I was charged a large cancellation fee for an Uber eats order that I cancelled instantly due to it being directed to the wrong address. I could not have cancelled faster. Support were no help, claiming there was nothing they could do.”

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Posted 1 month ago

“Worst experience with uber eats. Called customer support and they were awful , they didn’t really help and they just don’t have answer to anything!”

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Posted 1 month ago

“There is no support with Uber. And They automatically charge wait times Even though The driver can clearly see my husband walking with a cane. And They post a price for you to choose a ride And then they add so many fees on top of it. False advertising!!!!!”

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Posted 1 month ago

“Our order was over an hour late. It was just sitting in a car for for over an hour and would not give me a refund. Worst customer non service ever”

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Posted 1 month ago

“I used 3 times uber. On uber app it shows 3 transactions. On my bank statement, I have been charged 6 times. One uber failed to pick me up and charged me twice. Customer service over chat is not helping. Horrible service. I removed my credit card from their app and switched to uber cash. Fraud and Fraud.”

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Posted 1 month ago

“Extremely Disappointing Experience – Driver Marked Trip as Complete Without Pickup I had a very frustrating experience with Uber. The driver never picked me up, yet falsely marked the trip as “started” and later “completed.” I was charged for a trip I never took. I immediately contacted Uber for a refund, but they only issued a partial refund, which is unacceptable given the circumstances. To make matters worse, I tried to escalate this through customer support, but was repeatedly blocked by automated responses from the app. No human agent was made available despite multiple attempts. This is a clear failure in service, and I expected much better accountability and support from Uber. I’m extremely disappointed and will reconsider using this service in the future unless this issue is properly resolved.”

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Posted 1 month ago

“You overcharged for rides when I research how far and how much it would cost it was $13 but every day I’m paying almost $20 to go 11 miles. That’s ridiculous. Terrible.”

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Posted 1 month ago

“My wife has had a bad day at Ottery in Cape Town Uber driver called Williams driving a Silver Suzuki swift registration number. CY 111729 was very rude to the lady.”

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Posted 1 month ago

“They are pathetic when it comes to support... They expect ua to give ratings to their drivers only to reduce the comission they are suppose to give them...”

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Posted 1 month ago

“Very bad 1 hours ho gaye koi car nahi mili very bad”

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Posted 1 month ago

“I raised a complaint because a driver refused to take me and my friends to our destination because we has luggage and Uber then had the audacity to charge me a cancellation fee for THEIR drivers refusal. Then then proceeded to close the case because I had "cancelled" a request on the same day (before a driver had been found) but ignored the fact that I had paid £21.99 after that. I calledand they fobbed me off by telling me a supervisor will call back and no one did. I will proceed to cancel my account after almost a decade and use BOLT as my sole service provider”

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Posted 1 month ago

“I booked a scheduled ride for today due my truck being in the shop. I booked it the day of at like 5AM so they had plenty of time to assign a driver, paid it and everything. I got a driver assigned to the pickup I got ready to leave for work and everything. Then I get a notification when I get out of the shower and it said that I had been dropped and there was no drivers available. THIS HAS NEVER HAPPENED TO ME WHEN I SCHEDULE A RIDE! I’ve been trying with support for over an hour now to get a ride out here to get me because I don’t live in a popular area. Needless to say, I had to call work and say I’d be late, but now I got charged 75.00 for an uber direct now, and out way more money just to get to work. Do better Uber….”

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Posted 1 month ago

“Not only does Uber charge, in my opinion, excessive booking fees, reservation fees, they then charge toll fees for tollways you didn't take. They aren't removing the toll fees. Bad business.”

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Posted 1 month ago

“Uber support does not care about the drivers or their vehicles. I had a rider that requested a totally different Route, then what uber had given me on a back road that wasn't safe. I refused and they gave me a low score and then uber, put a warning on my account. They are spineless they are the worst”

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Posted 1 month ago

“I’m only doing Uber to pay off debt and its getting increasingly harder to work for Uber and the customer service is horrible. Within the past week I’ve had numerous reservations come through with incorrect information. Once the AI assistant amended my fair, the second time a Supervisor said I wasn’t the only driver complaining about the same issue and she adjusted the rate. Now this is the third time talking to them this week about the same issue and now no one wants to assist because on their end I accepted the trip at the rate they paid me. You MUST take screenshots of reservations so that you can prove to them their system is incorrect! Its like they are doubling the trip fare to make the reservation enticing for the driver, we accept the trip and expect a certain fair. We then only get a portion of the promised fair! Isnt this false advertisement? Isnt this like being employed, working at an agreed amount rate then getting your pay and its less than whats agreed upon? Can anything be done about this?”

Uber Support 1 star review on 31st May 2025

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Posted 1 month ago

“Ordered food at ridicules markup. Food never arrived. Called to complain and they refunded money except for the 20% tip. Customer support said they can’t refund tips. Never give drive tip until food is delivered. Scam do not use.”

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Posted 1 month ago

“Uber Never Turned up Uber message: prebook for peace of mind!!! Pre Booked a cab well ahead of time. Uber confirmed booking only to be informed very close to the departure time that there is no driver available!!!! Had to take the bus to the airport. Could have missed our bus!!! No other cabs were available too at a short notice. Total panic Totally unreliable!!! Be careful . The cab might never turn up!!!!!”

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Posted 1 month ago

Uber Support is rated 1.1 based on 2,186 reviews