Name: Uber Support
Rating: 1.13

“I RESERVED an UBER for a ride to bus station at 5:00 am. The day of… I got a text saying my driver would be in touch at 4:40. At 5 I received a text say “sorry there are no Uber drivers available. The bus was taking me to Logan Airport. I missed my flight because WHY?? I reserved to be guaranteed a ride ahead of time. UBER is totally unreliable! Never Again!!!!”

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Posted 6 months ago

“Terrible! While the 1st contact is with a human being, they then pass you to their “experts”, which are just robots with the wrong scripts. I have a teenager account setup issue, which blocks because of payment method verification issue in the parent account. The robot treated this as a user setup issue and they ask that my son (13 years old, who does not even own a card of his own) calls them to explain the issue. They closed my case 🤕🤕🤕”

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Posted 6 months ago

“Very unprofessional”

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Posted 6 months ago

“I placed an order at 6:46 PM and cancelled it just two minutes later at 6:48 PM. Despite cancelling almost immediately, I was charged $61.02 on what was approximately a $70 order. When I contacted customer support to ask why I was being charged, I was told this was a cancellation fee. I explained that if I was essentially being charged for the order anyway, I would still like to receive the food. However, they declined and told me I would have to place — and pay for — a completely new order. This is extremely poor customer service. Charging customers nearly the full cost of an order they never received, and then refusing to provide the order unless they pay again, feels unfair and unreasonable. From a customer’s perspective, it comes across as being charged for food that was never delivered. I am very disappointed with how this situation was handled and expected much better support and flexibility, especially given that the cancellation happened within two minutes.”

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Posted 6 months ago

“Very third class service from Naigaon and Vasai Road stations. Only waiting. No auto or cab”

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Posted 6 months ago

“We are restaurant collaborated with Uber. Called Uber support for something and the support agent was utter rude.”

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Posted 6 months ago

“Accidentally left keys in the uber, which yes is my fault. However, the contact number for the driver in the app was for a completely different driver and customer service wouldn’t provide us the correct number for our driver. Terrible”

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Posted 6 months ago

“As an Uber driver, I am extremely disappointed with how my account was deactivated without any proper explanation or investigation. Drivers like me cover all expenses—car lease, fuel, and insurance—yet our efforts are often not valued. I regularly accept low-fare UberX and shared rides, and still go above and beyond by providing service in a higher-end vehicle. I also handle difficult and sometimes unreasonable riders professionally at all times. Driving is not easy—especially during rainy weather, heavy traffic, or snow conditions. We take real risks on the road, but it feels like Uber does not truly recognize or support our hard work. What’s frustrating is that a complaint—often from low-fare or shared ride customers—can outweigh a driver’s entire history. Meanwhile, my Comfort ride customers have consistently provided positive feedback, clearly reflecting the level of service I maintain. In addition, from the total fare, a significant portion—sometimes around 60%—goes to Uber, while drivers receive the remaining share despite covering all costs and risks. This raises serious concerns about fairness. Uber claims to value safety and fairness, but drivers are rarely given a chance to explain their side before serious actions like deactivation are taken. I strongly urge Uber to review overall driver performance—not just isolated complaints—and treat drivers with the fairness and respect they deserve. Customers should also be aware of how drivers are treated behind the scenes.”

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Posted 6 months ago

“As an Uber driver, I am extremely disappointed with how my account was deactivated without any proper explanation or investigation. Drivers like me cover all expenses—car lease, fuel, and insurance—yet our efforts are often not valued. I regularly accept low-fare UberX and shared rides, and still go above and beyond by providing service in a higher-end vehicle. I also handle difficult and sometimes unreasonable riders professionally at all times. Driving is not easy—especially during rainy weather, heavy traffic, or snow conditions. We take real risks on the road, but it feels like Uber does not truly recognize or support our hard work. What’s frustrating is that a complaint—often from low-fare or shared ride customers—can outweigh a driver’s entire history. Meanwhile, my Comfort ride customers have consistently provided positive feedback, clearly reflecting the level of service I maintain. In addition, from the total fare, a significant portion—sometimes around 60%—goes to Uber, while drivers receive the remaining share despite covering all costs and risks. This raises serious concerns about fairness. Uber claims to value safety and fairness, but drivers are rarely given a chance to explain their side before serious actions like deactivation are taken. I strongly urge Uber to review overall driver performance—not just isolated complaints—and treat drivers with the fairness and respect they deserve. Customers should also be aware of how drivers are treated behind the scenes.”

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Posted 6 months ago

“First of all every Uber driver I've had doesn't speak English and that's wrong you have to speak English now while driving a semi truck or any CDL truck so you understand the signs. Plus they take us the longer route so maybe check on your drivers”

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Posted 6 months ago

“One of the worst cab service in India.All they know how to mint money from customers and the drivers as well.The condition at Delhi airports are getting worst day by day bcoz of their hefty charges and entry fees both the customers n their drivers are facing problems but how does it matter to them as they only think of making profits ….”

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Posted 6 months ago

“Uber set a random adress for uber eats- couldnt change it or anything no support number - ai chat bot is a stupid clanker - not to mention the fact i dont get money back for cancelled rides”

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Posted 6 months ago

“Uber in Hydrabad has the tendency of showing you yhe rate of your ride & then say busier than usual, showing long wait timd finding a ride . As soon as you add the tip for the driver the ride waiting time vanishes & you see the actual pick up time. I feel this is an army twisting technique that they havd adopted to make more money . I am not sure if the money really goes to the drivers . A company like uber indulging in these kinds of things is shameful .”

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Posted 6 months ago

“Uber support is not helpful. I have had to repeat my request 3 times and the issue still has not been resolved. Despite submitting pictures to prove that they need to fix it on their side because the app for some reason won’t allow me. It’s sad because I’m trying to do this for safety reasons due to the recent events in South Africa concerning uber and but it seems like they aren’t concerned. I’ve been blocked from further reporting the issue on my app.”

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Posted 6 months ago

“I use computer to put my order through Uber Eat but after 3 minutes I realize I press the wrong button and I don't wish to have the meals delivered so I cancel it. But Uber said they will charge me almost half of my order price for compensation. I call the restaurant they said they havn't prepared anything for the cancel order. Uber customer service did not help a little bit, they just greedy. I guess no one care but I definitely had the worst experience from Uber. If possible I will avoid to use any Uber service. Uber becomes too big to care their customers.”

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Posted 6 months ago

“Customer service is ridiculous and cannot talk to a real person about the issue you are having. JUST CRAZY !!!!! DONE WITH UBER !!!!!!”

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Posted 6 months ago

“10 year - Uber One Customer here. first time problem. Zero star - some indians sitting far - no social skills. App had a problem. Agent told me to cancel order and palce again. I did. Placed the same order form the same emrchant within 30 seconds. Uber charged me $20 for cancelling the other order saying we have to make the marchant whole. How does this make sense when 1) agent told me to cancel 2) it was your App malfunctioning and 3) I palced the exact same order with the same vendor so he was already whole!”

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Posted 6 months ago

“There is no way to contact help about the problem I have. I keep getting charged for Uber One when I have NEVER ORDERED IT. I am livid. This is the second time it has happened. I live on a fixed income and would NEVER order it -- I don't use it enough to do so. This is total BS.”

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Posted 6 months ago

“Uber Courier Driver Stole Parcel after receiving it from the sender. Sunday, March 29, 2026, I requested an Uber courier to fetch a parcel for me and bring it to my address. The Uber Courier bike rider was Sandile Treasure, riding a Big Boy Velocity Cargo 150, with no vehicle registration shown on the Uber app. After the driver received the parcel worth R6k from the sender, he cancelled my request and ran with the parcel. I logged a case with Uber Support with no resolution. They are then asking for a recording as if I were with the parcel. They also said they will check with the driver. How can you check with the perpetrator?”

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Posted 6 months ago

“Uber drivers are horrible. Had worst experience many times. They ask to get down of the car before the drop off point. Behave as if the car is their own.Wrong route is the usual problem. Today morning I had life threatening experience. Driver asked me to walk upto my destination, when I was getting down the car he drove the car so fast, I was about to fall. Who is responsible if I would’ve injured? Many a times had complained the Company but it is of no use . Better not to hire Uber”

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Posted 6 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Uber Support Reviews