They're lack of customer care is the worst I've ever received. Their driver didn't turn up, charged us for the trip and even added a tip for himself.
6.45pm after Ascot, 50,000 people trying to get home. We called their help line and told tough, sorry you need to find your own way home we can't help you.
Our driver has lied and we have absolutely no consideration or care that you are stuck with no way of getting home.
No, you can't speak to manager, we're so big we couldn't give a flip about your business.
Worst ever.
10 months ago
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