Uber should have an option to cancel with refund or redirection if a trip is ordered and the wait time is longer than 15 minutes. I requested an Uber and it gave me a 21 minute wait time. Then they put me on a shared trip going opposite direction of the airport. The driver wouldn't cancel the trip because he said I booked a shared ride, which happened to be the last trip I did and it kept the setting. Looks like I am going to miss my flight!! Thanks Uber.
10 months ago
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