They do not listen or acknowledge anything you say. It is hardly a step above all of the automated support you are incessantly driven toward. Six times I said 3 things and none were even so much as acknowledged. Just instructions for the next step toward resolution (robot). There is a problem with the app. It should be documented and perhaps even tested. They are not good at communicating what they are doing. There was no supervisor available and no way to rank them, so there is no accountability. You are at their mercy. None of these things are ever good customer service. Simple customer service is not hard, Uber just chooses not to care.