Unacceptable UBER has no customer service. You can't contact anyone it's absolutely frustrating. Long story short. I had a PetSmart ordered delivered by UBER Direct, the driver pulled up into my property and demanded $30 for a ferry ride that he had to take to bring my order. I am like dude PetSmart doesn't charge their customers extra money upon delivery . It was an online order directly from PetSmart all prices taxes and shipping fees were included at checkout. He insisted I pay him I told him to get out of my property or else I will call the police. He called me a b word. Uber is hiring people without verification. This vehicle had no front license plate the driver obviously was trying to illegally charge a customer money for what? Unacceptable. Pet's smart adviced me to report to Uber immediately. There is no way to get a hold of anyone to report this incident. Please be aware of this type of delivery drivers. Glad my husband was home.