What frustrated me most about my experience was that Uber charged me an additional fee on my trip without notifying me beforehand. Trying to resolve the issue was incredibly difficult, as I had to turn to Reddit just to find a way to contact them — none of the options I tried worked. The whole process felt far from straightforward. By the time I finally reached out, it seemed like a decision had already been made, which made it even less likely that they would reverse their original stance. When I did get in touch, it was clear that they hadn’t even taken the time to read my entire message. The responses were overly generic and unhelpful, which made further communication feel pointless. Their complete lack of competence in handling this issue was incredibly frustrating.