Driver support is terrible! I explained to support that I've been waiting for a while and the count down never started even though I was at the exact spot. So due to me canceling because Support wouldn't assist me while I was losing out on money. I have a video, phone, and conversation proof that I was in the right spot, the timer never started even after sitting there for a while, and support conversation to back everything. They will steal wages from you if they mess up or the app does. I would leave no stars if possible!!!! My time is valuable and I don't like wasting especially if I drove a good bit away to pick someone up. How do we suppose to working and knowly know that support will not help you with anything but read a script over and over. Just terrible!!!!!!!!!