I am increasingly frustrated with Uber. Initially, I had a driver who kept my phone, and Uber's response was inadequate. I acknowledge that I left it in the car, but their handling of the situation was disappointing. I tried to move past that incident, but recently, I requested a ride and was informed that my driver would arrive in 11 minutes. As the timer approached 3 minutes, I went outside, only to see the timer jump from 1 minute back to 4 minutes. I waited, watching my driver on the map, who was just sitting a few blocks away. Since I opted for a shared ride, I assumed he might be picking up another passenger, even though the app didn’t indicate that. After waiting without any movement, I messaged the driver to check if everything was alright, but received no reply. After about 8 minutes of inactivity, I decided to cancel the ride, which meant I had to pay for an UberX to avoid being late for work. The UberX cost $6 more, but I had no other option. After booking it, the same driver who had been idling for 15 minutes accepted the new ride. When I asked him why he had not moved, he claimed he didn’t speak English, despite having no accent. I attempted to file a complaint with Uber, but it was nearly impossible to reach a real person; I could only select from a list of options that didn’t address my issue. Although Lyft is typically a bit pricier, I will be choosing them for my rides from now on.