I ordered two pizzas and a salad through Uber Eats, and I’m extremely disappointed with the experience. Uber has clearly intentionally changed the checkout process to hide the full total until after you pay.
Just seconds after I confirmed the order with Apple Pay, the total came out to $95—far more than expected due to excessive hidden fees. I immediately canceled the order, not even a full minute later, but Uber still charged me $75, claiming the restaurant had already started preparing the food.
That’s simply not true. The order was placed at 8:47 PM, and the restaurant closes at 9:00 PM. There’s no way the kitchen began making the food in under a minute, especially that close to closing time.
Uber’s practices here are deceptive, misleading, and exploitative. Customers should be fully aware of what they're being charged before committing to a payment—not after. Be cautious when ordering from Uber Eats, especially if you’re considering canceling due to their astronomical hidden fees.
2 months ago
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