I truly don't understand why they have a support team for... I've been waiting for my background to clear for over 3 years now and still nothing.! I know for sure that I have a clean background given the fact that I work at NASA and they do finger prints and all... and if my background can clear for them then what's taking so long for my background to clear for Uber? but every time I ask support to just delete my account so I can start the process all over they seem like they cant help me. 3 years is a long time and things has changed like I have a newer vehicle that I will need to update and same with the insurance. now they told me that they use a 3rd party for the background and I will have to call them.. well I did that and the said I will have to call Uber support...Hopefully someone will see this and they may be able to help me out