Worst Customer Service Experience – Completely Unacceptable Uber’s customer support is beyond terrible. Every time I have an issue, they completely avoid taking any real responsibility. They don’t listen, they copy-paste generic responses, and they rush to end the chat without actually solving the problem. It feels like they care more about closing tickets than helping real customers. In this particular case, the restaurant was taking forever to prepare my food. There was no option in the app to cancel the order, so I called the restaurant myself. They told me to cancel it on my end, but Uber doesn’t give you that ability. So I had no choice but to go through Uber's in-app chat. I contacted support four to five times, and each time it was the same story—no phone support, just repetitive chats that went nowhere. Not a single agent was willing to properly address the issue. They kept dodging responsibility, took too long to respond, and ultimately let the situation drag on until the restaurant finally prepared the food and a driver picked it up. All of this was completely avoidable if anyone on the support team had acted with urgency or basic common sense. Instead, they let it play out, and then closed the chat like everything was fine. Uber needs to seriously rethink how they handle customer service. This is unacceptable, and if this is the level of “support” customers can expect, it’s not worth using the platform