The driver accidently dropped my cellphone out of my backpack in his trunk. I contacted support through the app and it had me update my contact information to an additional number (business) in order to contact the driver. For the next 2 days they continued to give the driver the same personal cell number in his possession. The app would not let me contact the driver because it was not the number on the account which the driver has. I used Find my phone and went to the drivers complex. The leasing office connected with the driver and I received my phone that I tracked down. After $65 in Lyft fees taking me around to my phone, then Uber charged me $20 for the driver giving me my phone back which he did not have to bring to me.