I am writing to formally raise a concern regarding an extremely unpleasant experience I had with one of your drivers. I had booked a cab with a designated stop included in the trip. From the very beginning, the driver exhibited a rude and visibly frustrated attitude, which made the ride uncomfortable. At the scheduled stop, I politely requested the driver to wait for two minutes. However, upon my return, he began yelling and speaking in an aggressive tone. He even went so far as to threaten me, claiming he had taken a video of the interaction and would have me blocked from the Uber platform. As a long-time and regular customer of both Uber Rides and Uber Eats, I was deeply shocked and disappointed by this behavior. It was uncalled for, unprofessional, and made me feel unsafe. Ultimately, I had no choice but to end the trip prematurely and walk the rest of the way, just to avoid further escalation. I firmly believe that it is not loyal customers who should face threats of being blocked, but rather drivers who demonstrate such unacceptable conduct. I request that Uber take appropriate action regarding this incident and ensure that such behavior is not tolerated on your platform. Thank you for your attention to this matter. I hope to continue using Uber with the confidence that customer safety and respect remain top priorities.