Uber assigned my food order to a driver who did not have base access on a military installation. The driver informed that I must cancel the order on my end in order to get a refund. However, uber claimed that because I had initiated the cancellation, I am stuck with the cancellation fee to compensate the restaurant and driver on behalf of uber flaw in its system. Furthermore, after inquiring if my future order will be deliverable by a driver with base access, uber support suggest I perform uber job by reaching out to the assigned driver to confirm whether or not they can get on base or walked 30+ min to retrieve my order at the gate. Uber refused to refund me when it’s entirely their fault.