I have spent over 4 hours trying to get someone to help me get my phone back after leaving it in a Uber, and after 5 phone calls, and several online messages, I was given the same formulaic non helpful dialogue, with no one who has English as a strong language, or who can only talk to customers from a script with no customer help whatsoever, as I couldn't be verified due to Uber having an email linked that i have no idea what it is. I was promised 2 call backs, and it had been escalated to the team to get the driver to call me, and when asked to speak to a manger there has been none available all day - nothing has happened apart from getting more frustrated by the hour. I am appalled by the obstacles and nonsense put in the way to get anyone to listen and respond appropriately and still waiting 5 hours later for some information despite calling and e mailing all day