Extremely disappointed with Uber’s handling of a serious privacy issue that remains unresolved. Someone used my personal email to create an unauthorized account that I never verified, and despite multiple attempts to report it, I’ve only received generic, automated responses. I can’t access or delete the account because it’s tied to someone else’s phone number and payment info, yet it’s still using my email. Even the email address provided for privacy concerns bounced back as invalid. This experience has been frustrating, alarming, and completely unacceptable for a company of this size. If anyone at Uber reads this and isn’t a robot—and can actually help me—please do!