This was an extremely disturbing and unsafe experience I had with an Uber driver on Wednesday, June 18, 2025. This trip was booked through my medical insurance, HealthNet transportation, by Modivcare, and was not associated with my personal Uber account. Trip Details: * Date: Wednesday, June 18, 2025 * Approximate Pickup Time: 2:47 PM * Pickup Address: 12424 Wilshire Blvd., Los Angeles 90025 * Intended Drop-off Address: 505 S Virgil Ave, Los Angeles, CA 90020 * Driver Name: Catherine * Driver Vehicle: Gray Honda Civic, License Plate: 8K0Z757 * Driver Description: White Latin female, on the thicker side, wearing light jeans with a white shirt that has green leaves and peach color flowers, and a black cap with an LA logo. Incident Description: Upon pickup, the driver, Catherine, immediately expressed frustration about the trip duration, stating, "it’s going to take us an hour to get to your destination." Despite my assurance that I was not in a rush and would arrive on time for my appointment, she began attempting shortcuts. Throughout the journey, the driver exhibited highly reckless and aggressive driving behavior: * Erratic Lane Changes: She repeatedly changed lanes suddenly and aggressively, causing my body to "flip" to the left and right. This was extremely painful and dangerous, especially as I suffer from pre-existing back, neck, and hand injuries. * Excessive Speeding: After exiting the freeway onto Crenshaw Boulevard, where the speed limit is 35 mph, she accelerated to 55-65 mph while still changing lanes rapidly. * Verbal Abuse & Threats: When I politely asked her to stop speeding, she vehemently denied it. Upon my clarification of the speed limit, she began yelling, stating, "I’m not and this is my car I can drive it which ever way I want, you cannot tell me how to drive." She then repeatedly threatened to abandon me "in the middle of the street" if I did not stop telling her to drive safely, yelling, "if you don’t like it you can get off right now." I told her “I’m not telling you how to drive” and she responded “Then forget it, i’m gonna drive, however freaking I want to drive, if you don’t like it you can get off right now”. * Hostile Actions: When she noticed me holding my phone, she became more aggressive. She turned her body towards me while driving, making me fear she intended to hit me, causing me to move away. She then stopped the car abruptly and diagonally on the sidewalk, pointing her hand and repeatedly yelling, "get off here" while I was trying to exit the vehicle. I screamed "do not touch me" as I opened the door to get away from her. I was forced to exit the vehicle prematurely at an unsafe location due to her aggressive and threatening behavior. This left me stranded and required me to walk to find a business to call for alternative transport. As a direct result of this incident: * I was unable to reach my scheduled medical appointment (from a physical therapy office to an orthopedic office) on time, despite it being pre-arranged. * The reckless driving significantly exacerbated my existing injuries; I repeatedly hit my right hand and arm against the door, experienced whiplash in my neck from sudden stops, and felt increased pain in my back. * The entire experience was terrifying and highly distressing. This driver's conduct is completely unacceptable for any passenger, but particularly for a medical transport patient with injuries. Her actions put my safety and well-being at severe risk and directly impacted my physical condition. I hope that Uber will conduct a thorough investigation into this driver's behavior and for immediate appropriate action to be taken to ensure such an incident does not happen to anyone else. Uber has a responsibility to vet its drivers and ensure a safe and professional service, especially for vulnerable passengers on medical trips.