Anonymous
Hemming and Wills are by far the worst company I've ever dealt with. I have had ongoing issues with them since I ordered a table and bench in June 2020. To begin with the table delivery was 6 weeks late. They did not keep me updated and I had to constantly chase them. On arrival the table was damaged, with holes that went right through the wood and paint drip marks all down the sides. Hemming and Wills offered a replacement which I was told would take a few weeks. Again, I waited and waited (over 2 months) without any contact. I had to chase them up and eventually a new table arrived. Within a few weeks the table started to separate and split where it had not been joined together properly, leaving a big gap down the length of the table. I was offered another replacement which I was promised would arrive before Christmas. It didn't. Again I had to chase this up and got a reply saying the table was with the courier. The table top was delivered today (Jan 13th) and is a complete shambles. There is a piece of wood cut out of the table where the legs should attach... but only on one side. There are not enough holes to attach the legs to the table and what holes there are are in completely the wrong place. The legs will not attach at all. On the table top itself there are red marks where it has not been painted. I called and emailed multiple times before anyone got back to me and the issue is yet to be rectified. Awful experience that I wouldn't want anyone else to go through.
3 years ago
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Hemming & Wills has a 4.6 average rating from 164 reviews

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