Meh, I think its alright. My biggest complaint is the website. Especially the vape section, I wish they would tell you which cartridges were for which devices (I only see the juul ones) the product I ordered ended up not being the right one so I unscrewed it and poured it in to my other cartridge. Luckily the box told me what devices are meant for the cartridge. I just wish for some more information before buying, same goes with the vape juices how do I know which device I can use it for? I asked customer service and she acted like I was stupid but after following her directions I still didn't see the information I needed and ended up buying something else (which also didn't have the correct description). For the most part, customer service was nice, shipping took longer than expected (granted, it hit a Federal holiday) but I still paid extra to ship faster and it still took almost a week from NJ to MD. I'm not sure if I would refer hempzilla to friends or family. I'm still debating if I would give it one more try.