Avoid Hepsiburada if you want a good service! Terrible company. If I could give the company a zero I would do. People here giving this company a high rating most probably work for the company, ie fake reviews. This is the kind of company Hepsiburada is, fake. If you get your item on time, then great. But Hepsiburada cannot take the credit for this as they are only the website advertising the goods. The company supplying the goods should get a good review, not Hepsiburada. However, when something goes wrong, which can happen with online sales, who will sort the problem out? Don't bother looking at Hepsiburada as their customer service is non existent. Poorly trained, rude and offering threats rather than solutions. People who compare this company to Amazon have no idea how good the customer service at Amazon is, and it is like comparing a Tofaş car to a Porsche. Not in the same league. I suggest using Amazon.com.tr., N11 or GittiGidiyor which offer a far better service. In my opinion, avoid Hepsiburada if you want a good service.