Last year I somehow was not able to get any of my seeds to germinate. The amazing people at Herbies offered to replace my seeds however it was too late for outdoor growing. They said it was fine to delay the replacement for the following year. I did nothing else. When the correct time came they reached out to me to see if I was ready to try again. They not only replaced the ordered seeds they also included bonus seeds! All of the seeds have germinated and are growing beautifully. I’m very happy with the customer service and seed products from Herbies. I highly recommend this company!